Job summary
NHS Resolution is a not-for-profit part of the NHS working for health
care providers to resolve claims fairly and to share learning across the NHS
and beyond. We provide a supportive environment for our staff with
specialist training and the opportunity for personal development.
We are
recruiting for 2 Business Analysts to contribute to an ambitious programme of
transformation at NHS Resolution. You will support the delivery of
a new cloud-based platform for multiple departments within a critical
organisation. Ideally you will have worked in the NHS or a similar environment
and have experience on a similar programme of change or technology
implementation.
Main duties of the job
What you'll
be doing:
Identifying
and capturing requirements
Communicating
complex processes to various stakeholders
Managing
and resolving conflicting information to achieve a consensus
Interpreting
user requirements into user stories
Producing
scripts for User Acceptance Testing
Supporting
the capture of 'As Is' and 'To Be' business process maps
What were
looking for:
BA
certification i.e., BCS, IIBA and/or equivalent experience
Extensive
experience of managing workshops and other requirements gathering activities
Extensive
experience of articulating business and IT needs and relaying them to various
project audiences to ensure a complete understanding of a deliverable, its
capability and limitations
Ability to work autonomously, including
the ability to balance, organise and prioritise own workload.
PRINCE2
Foundation or equivalent is desirable
Good
understanding of a range of project and business improvement methodologies and
tools. E.g., waterfall, agile, scrum,
MSP, Lean Six Sigma, Kanban, etc. Desirable
NHS/Health
Authority and/or Insurance industry experience is desirable but not essential
About us
NHS Resolution
is an Arms Length Body of the Department of Health & Social Care. As a not
for profit part of the NHS, our purpose is to provide expertise to the NHS to
resolve concerns fairly, share learning for improvement and preserve resources
for patients. We have four key service areas:
Claims
Management: delivering expertise in handling clinical and non-clinical claims
to members of our Indemnity Schemes.
Practitioner
Performance Advice: providing advice, support and interventions in relation to
concerns about the individual performance of Doctors, Dentists and Pharmacists.
Primary
Care Appeals: offering an impartial tribunal service for the fair handling of
Primary Care contracting services.
Safety
and Learning: supporting the NHS to better understand and learn from claims,
concerns and disputes; to target safety activity while sharing learning across
the NHS.
What do we have to offer?
At NHS Resolution, we
strive to be an employer of choice. Some of the benefits we offer include
access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are
also committed to support individuals in having a work and life balance, offering
flexible working arrangements. Furthermore, we can offer a chance to gain extra
skills and training and with regular reviews and a clear plan, all employees
can develop to their full potential.
Job description
Job responsibilities
Please ensure that you carefully read
the job description attached in supporting documentation and that you address
each of the requirements of the post in the person specification in your supporting
statement sections as your application will be assessed against these criteria.
Your online application and supporting
statement should relate to the specific position you are applying for and you
are expected to highlight examples and achievements that demonstrate the
competencies outlined in the job description and from the vacancy notice in
your application form. Try to keep it structured and to the point.
Please note that we do not accept CVs, therefore your
application must be via the NHS Jobs online application form.
To assess your suitability for this role with
consideration to the job description and person specification, a formal interview will be held via video conference. The
interviews are scheduled to take place w/c November 28th and will be used to assess suitability for the role based on
the criteria noted in the job advertisement.
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application. Some communications about your application and invitation to interviews
for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs
account for any communication as well. Unsuccessful applicants will be notified
via NHS Jobs of the outcome of their applications.
We have been granted permission to use
the Employment Service's "Positive about Disabled People" symbol. Any
applicant with a disability who meets the minimum specification for the post as
set out in the person specification is guaranteed an interview.
We do
not pay or reimburse expenses for attending interviews.
For those that wish to work from home, we ask
that you check you are able to access an average internet speed (per person
working from that location) of 10 Mbps download speed and at least 2 Mbps
upload speed so that you can access and use our systems
Job description
Job responsibilities
Please ensure that you carefully read
the job description attached in supporting documentation and that you address
each of the requirements of the post in the person specification in your supporting
statement sections as your application will be assessed against these criteria.
Your online application and supporting
statement should relate to the specific position you are applying for and you
are expected to highlight examples and achievements that demonstrate the
competencies outlined in the job description and from the vacancy notice in
your application form. Try to keep it structured and to the point.
Please note that we do not accept CVs, therefore your
application must be via the NHS Jobs online application form.
To assess your suitability for this role with
consideration to the job description and person specification, a formal interview will be held via video conference. The
interviews are scheduled to take place w/c November 28th and will be used to assess suitability for the role based on
the criteria noted in the job advertisement.
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application. Some communications about your application and invitation to interviews
for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs
account for any communication as well. Unsuccessful applicants will be notified
via NHS Jobs of the outcome of their applications.
We have been granted permission to use
the Employment Service's "Positive about Disabled People" symbol. Any
applicant with a disability who meets the minimum specification for the post as
set out in the person specification is guaranteed an interview.
We do
not pay or reimburse expenses for attending interviews.
For those that wish to work from home, we ask
that you check you are able to access an average internet speed (per person
working from that location) of 10 Mbps download speed and at least 2 Mbps
upload speed so that you can access and use our systems
Person Specification
Qualifications
Essential
- Degree level or equivalent experience,
- BA certification by recognised org (e.g. BCS, IIBA)
Experience
Desirable
- NHS/Health Authority
- Insurance industry
- Jira/Confluence
Knowledge, skills, abilities and understanding
Essential
- Identify requirements using various tools/methods,
- Communicate complex processes to various stakeholders,
- Manage and resolve conflicting information,
- Interpret user requirements into clear user stories
- Agile methodology,
- Stakeholder management
- Business process mapping
Person Specification
Qualifications
Essential
- Degree level or equivalent experience,
- BA certification by recognised org (e.g. BCS, IIBA)
Experience
Desirable
- NHS/Health Authority
- Insurance industry
- Jira/Confluence
Knowledge, skills, abilities and understanding
Essential
- Identify requirements using various tools/methods,
- Communicate complex processes to various stakeholders,
- Manage and resolve conflicting information,
- Interpret user requirements into clear user stories
- Agile methodology,
- Stakeholder management
- Business process mapping
