Job summary
We are looking for an experienced Information Access professional with a sound understanding of information law including Freedom of Information, Environmental Information Regulations and Data Protection legislation. We are looking for an enthusiastic and motivated individual to support the Information Access Manager to deliver steer the information access function.
he postholder will work alongside information access colleagues to facilitate appropriate information handling practices and to ensure the necessary frameworks are in place. The role is therefore perfectly suited to an individual with attention to detail, a strong problem-solver, and great communicator.
Main duties of the job
The role involves the handling of a variety of information requests. This will involve managing a complex caseload, initial analysis of the information held by NHS Resolution and the drafting and sending of appropriate responses to applicants. This role requires sensitivity and tact when dealing with individuals who may be dissatisfied with the outcome of their request.
The post holder will also be required to analyse and report on information access requests monthly, providing summary details as and when required. The post holder will also support the Information Access Manager with the formulation of policies, procedures, guidance and training materials and will assist with the delivery of training where necessary. The postholder is also required to provide advice on information law as required.
The post holder will be required to maintain their knowledge of information law keeping abreast of legislative developments, case law and national guidance.
About us
At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
We are NHS Resolution, an arms length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care. We have over 830 employees across the UK
Please see our careers site for further details about us.
Job description
Job responsibilities
What you'll bring
- Excellent oral and written communication skills
- Confidence in making enquiries via phone and email.
- Ability to work collaboratively in a team.
- Ability to work in an environment exposed to sensitive information and maintain confidentiality.
- Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases.
- Excellent attention to detail
- Ability to manage and take responsibility for tasks, not simply complete them.
- Experience of providing advice on information law.
- Knowledge and understanding of information law including but not limited to Freedom of Information, Environmental information Regulations and Data Protection legislation.
- Experience in the formulation and delivery of training.
- Experience in the formulation of policies, procedures, guidance, and reports.
What we offer in return
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and innovative work environment.
- Work in a progressive environment towards data-driven strategies.
- A commitment to diversity, equality, and inclusion.
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers.
- Health service discounts.
- Blue Light card, a discount service for the emergency services and the NHS.
- Cycle to work scheme.
- Season ticket loan scheme.
To apply please provide us with a covering letter explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Job description
Job responsibilities
What you'll bring
- Excellent oral and written communication skills
- Confidence in making enquiries via phone and email.
- Ability to work collaboratively in a team.
- Ability to work in an environment exposed to sensitive information and maintain confidentiality.
- Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases.
- Excellent attention to detail
- Ability to manage and take responsibility for tasks, not simply complete them.
- Experience of providing advice on information law.
- Knowledge and understanding of information law including but not limited to Freedom of Information, Environmental information Regulations and Data Protection legislation.
- Experience in the formulation and delivery of training.
- Experience in the formulation of policies, procedures, guidance, and reports.
What we offer in return
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and innovative work environment.
- Work in a progressive environment towards data-driven strategies.
- A commitment to diversity, equality, and inclusion.
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers.
- Health service discounts.
- Blue Light card, a discount service for the emergency services and the NHS.
- Cycle to work scheme.
- Season ticket loan scheme.
To apply please provide us with a covering letter explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Person Specification
Qualifications
Essential
- Degree and relevant specialist knowledge or experience to the equivalent of post-graduate diploma level.
Person Specification
Qualifications
Essential
- Degree and relevant specialist knowledge or experience to the equivalent of post-graduate diploma level.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
