System Support Officer

Job summary

The Systems Support Officers post is part of CDD Services Procurement Information Team and is responsible for the provision of an effective, efficient and professional procurement system and information service to all stakeholder organisations. The Procurement Information Team is replacing the current Procurement system Cardea. This role is to help the team with the implementation of the new Procurement system.

Main duties of the job

This role will support the Procurement Information team with the replacement of the Cardea Procurement system.

The key tasks are;

To provide support for the implementation of the new Procurement system.

Pre go live tasks including data collection, testing, and helpdesk support

Post go live tasks including helpdesk support and system resolution issues

The main duties will be include;

Gathering admin data to provide the information from which the new systems data will be populated.

Learning how the system works to be able to take part in the testing to ensure the system works as expected.

Provide helpdesk support, troubleshooting and issue resolution for the staff.

Recording system issues and managing the issue logs.

Producing appropriate reports for staff as requested.

About us

SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.

SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

• A Competitive salary
• Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
• Night Shift Working Allowances (where appropriate)
• Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only