Job summary
We are looking for a key departmental catering supervisor to
work within the organisation, with responsibility for the forward planning and
development of the restaurants, coffee shops and hospitality elements at
Darlington Memorial Hospital within Synchronicity Care Limited (SCL).
The post holder will build strong relationships and trust,
taking teams on a journey to find solutions and identify opportunities to drive
sales and efficiencies for restaurants, coffee shops and hospitality.
You will have
catering experience and, ideally, a catering commercial background with a broad
range of experience and skills across the range of supervisory disciplines.
You will enjoy working in a fast-paced
environment, be organised and resourceful and be able to think
operationally whilst having an eye for
detail. You will have a clear passion for the retail catering sector and possess
excellent listening, collaboration and facilitation skills. You will be able to
bring everyone together whilst ensuring we deliver to the highest standards and
achieve the best outcomes for the organisation with patients, staff and
visitors at the heart of our decisions
Main duties of the job
The Catering Retail Supervisor is responsible for the daily
supervision of staffing and service delivery of the Retail Services at
Darlington Memorial Hospital within prescribed budgetary limits, providing a
comprehensive, high quality, cost effective and safe service to patients, staff
and visitors and external contracts which is responsive to their changing
needs.
You will provide day-to-day supervisor of retail operational
staff and ensure that all retail and hospitality services within SCL are
developed and maintained to meet and excel present and future expectations and
to ensure commercial profitability of all retail outlets and strive to exceed
financial targets.
The post holder will undertake the recruitment, selection,
welfare, absence, performance, resolution and disciplinary procedures relating
to staff. They will ensure effective induction programmes are undertaken and be
responsible for ongoing staff training and development.
The Catering Supervisor will ensure the highest
standards of food hygiene safety, food quality, cleanliness standards,
leadership and health & safety are achieved and that these standards are
maintained through the development of monitoring systems
About us
SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.
SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:
- A Competitive salary
- Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
- Night Shift Working Allowances (where appropriate)
- Bank Holiday Working Allowances (where appropriate)
Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only
Job description
Job responsibilities
In conjunction with the Catering Retail Manager responsible
for ensuring retail users are offered a choice or nutritious meals and snacks,
appropriate for their health needs and religious dietary requirement whilst
ensuring that all national policies relating to NHS Catering are adhered to.
With support from the Catering Retail Manager ability to
analyse sales figures and forecasting future sales volumes to maximise profits
and knowledge for analysing and interpreting trends to facilitate future
planning.
Ensure food service and production complies with all current
policies and procedures including Critical Control Point 6 (CCP) within HACCP
and control of allergens.
Ensure high standards of food service from point of purchase
to meal preparation, cooking and service, ensuring quality control process
throughout.
Proactively manage to ensure high standards of cleanliness
and working practises are maintained within areas of control to ensure food
hygiene regulations are met at all times.
Report promptly and take action to investigate and address
food hygiene safety breaches, including the failure of monitoring systems,
policies, procedures, equipment and human error.
Provide a safe physical working environment for all staff,
patients and visitors within areas.
Ensure equipment is properly maintained and serviced and
orders aids via Cardea to maintain staff safety such as clothing and personal
protective equipment.
Ensure regular updates are carried out in guidance to the
requirements of EHO inspections.
To manage the retail stores ensuring that products are
purchased in a timely manner to the correct specification and price.
Ensure effective stock ordering receipting and authorising
using the Cardea ordering system.
To ensure that all retail areas including vending are
compliant with all CQUIN targets and documented evidence is produced.
Keeping accurate financial records ensuring best value is
achieved.
Acting on data from the clerical office responsible for the
monitoring of price changes to existing contracts with external suppliers.
In conjunction with
the Catering Retail Manager have involvement in developing monitoring systems,
policies, procedures to ensure quality control and carrying out risk
assessments and action planning to manage risk.
In conjunction with the Catering Retail Manager implement
effective management arrangements that ensures SCL/CDDS secures maximum quality
and value for money from the Services operated under a Facilities Management
agreement
Responsible for the maintenance of the
Information Asset Register and be aware of the General Data Protection
Regulations (GDPR)
Job description
Job responsibilities
In conjunction with the Catering Retail Manager responsible
for ensuring retail users are offered a choice or nutritious meals and snacks,
appropriate for their health needs and religious dietary requirement whilst
ensuring that all national policies relating to NHS Catering are adhered to.
With support from the Catering Retail Manager ability to
analyse sales figures and forecasting future sales volumes to maximise profits
and knowledge for analysing and interpreting trends to facilitate future
planning.
Ensure food service and production complies with all current
policies and procedures including Critical Control Point 6 (CCP) within HACCP
and control of allergens.
Ensure high standards of food service from point of purchase
to meal preparation, cooking and service, ensuring quality control process
throughout.
Proactively manage to ensure high standards of cleanliness
and working practises are maintained within areas of control to ensure food
hygiene regulations are met at all times.
Report promptly and take action to investigate and address
food hygiene safety breaches, including the failure of monitoring systems,
policies, procedures, equipment and human error.
Provide a safe physical working environment for all staff,
patients and visitors within areas.
Ensure equipment is properly maintained and serviced and
orders aids via Cardea to maintain staff safety such as clothing and personal
protective equipment.
Ensure regular updates are carried out in guidance to the
requirements of EHO inspections.
To manage the retail stores ensuring that products are
purchased in a timely manner to the correct specification and price.
Ensure effective stock ordering receipting and authorising
using the Cardea ordering system.
To ensure that all retail areas including vending are
compliant with all CQUIN targets and documented evidence is produced.
Keeping accurate financial records ensuring best value is
achieved.
Acting on data from the clerical office responsible for the
monitoring of price changes to existing contracts with external suppliers.
In conjunction with
the Catering Retail Manager have involvement in developing monitoring systems,
policies, procedures to ensure quality control and carrying out risk
assessments and action planning to manage risk.
In conjunction with the Catering Retail Manager implement
effective management arrangements that ensures SCL/CDDS secures maximum quality
and value for money from the Services operated under a Facilities Management
agreement
Responsible for the maintenance of the
Information Asset Register and be aware of the General Data Protection
Regulations (GDPR)
Person Specification
Qualifications
Essential
- Food Hygiene Diploma (Level 3)
- Basic English and maths
- Food Allergens Awareness Certificate
Desirable
- C&G 706/1 and 706/2 or NVQ equivalent
- Member of Hospital Caterers Association (HCA)
- Understanding of the NHS England Food Standards
- Food Hygiene Diploma (Level 4)
- HACCP Level 2 Certification
- Basic English and maths
Special Skills & Knowledge
Essential
- Risk and compliance within the catering sector
- Good numeracy skills and an ability to interpret financial data
Desirable
- Basic keyboard skills (D)
- Risk and compliance within the catering sector
- Good numeracy skills and an ability to interpret financial data
- Previous knowledge of business development
- Knowledge of sustainability factors within the catering industry
- Proficient IT skills including Microsoft Word and Excel
- Understanding of the legal and compliance practices within the catering industry
- Knowledge of Data Protection and Caldicott Principles and demonstrate understanding of confidentiality and the associated legal and policy requirements
- Natural & enthusiastic staff member with ability to motivate and develop staff
- Effective interpersonal skills
- Knowledge of broad public policy direction
Special Requirements
Essential
- Ability to work multisite and have flexibility to needs of the service
Desirable
- Knowledge of catering sector
Experience
Essential
- Experience of supervising staff
- Industry experience and knowledge within the catering sector
- Experience of working in a re-active & pressurised environment
- Experience of pro-activity
Desirable
- Extensive experience in management role
- Retail Marketing Skills ; qualification or experience
Person Specification
Qualifications
Essential
- Food Hygiene Diploma (Level 3)
- Basic English and maths
- Food Allergens Awareness Certificate
Desirable
- C&G 706/1 and 706/2 or NVQ equivalent
- Member of Hospital Caterers Association (HCA)
- Understanding of the NHS England Food Standards
- Food Hygiene Diploma (Level 4)
- HACCP Level 2 Certification
- Basic English and maths
Special Skills & Knowledge
Essential
- Risk and compliance within the catering sector
- Good numeracy skills and an ability to interpret financial data
Desirable
- Basic keyboard skills (D)
- Risk and compliance within the catering sector
- Good numeracy skills and an ability to interpret financial data
- Previous knowledge of business development
- Knowledge of sustainability factors within the catering industry
- Proficient IT skills including Microsoft Word and Excel
- Understanding of the legal and compliance practices within the catering industry
- Knowledge of Data Protection and Caldicott Principles and demonstrate understanding of confidentiality and the associated legal and policy requirements
- Natural & enthusiastic staff member with ability to motivate and develop staff
- Effective interpersonal skills
- Knowledge of broad public policy direction
Special Requirements
Essential
- Ability to work multisite and have flexibility to needs of the service
Desirable
- Knowledge of catering sector
Experience
Essential
- Experience of supervising staff
- Industry experience and knowledge within the catering sector
- Experience of working in a re-active & pressurised environment
- Experience of pro-activity
Desirable
- Extensive experience in management role
- Retail Marketing Skills ; qualification or experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
