Switchboard Operator

Job summary

CL/CDD Services are looking to recruit a hardworking, flexible, enthusiastic and customer focused individual to join our Switchboard Team at University Hospital North Durham.

Switchboard Operators work as part of a small team providing telephony services to the public and to Trust staff. The post holder will work on their own initiative and make immediate decisions; answering calls and dealing with each query in a professional manner within a busy hospital setting.

Successful post holders are the first point of contact to County Durham and Darlington NHS Foundation Trust for the public through operation of the Trusts switchboard. As such this is an important role involving being an ambassador for the Trust.

The post holder will also answer emergency calls in a timely manner e.g. medical crash teams, on-call staff, fire services, alarms, etc.

The switchboard runs on the Liberty Converse console system and good keyboard skills are essential.

Main duties of the job

Responsible for answering incoming and outgoing calls at the main hospital switchboard in a polite and efficient manner. Co-ordinate communications on a day to day basis and in emergency situations.

Provide a courteous efficient telephony service within the trust.

To project a friendly and professional attitude to all patients, staff and visitors and to demonstrate product knowledge when enquires are made.

Ensure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to cleaning hygiene.

Work in a safe manner so that no other persons are put at risk whilst cleaning duties are being performed.

Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or patients.

The post holder is expected to liaise with other members of CDD Services staff to enable the fulfilment of their duties. Where their duties bring them into contact with other groups e.g. other Trust staff, patients and their visitors / carers, a professional working manner should be adopted. When this contact includes members of the general public, common courtesy should be shown.

About us

CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.

CDD Services offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

• A Competitive salary
• Excellent Performance Related Bonus Scheme
• Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
• Night Shift Working Allowances (where appropriate)
• Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only.