Head of Retail Services

Job description

Job responsibilities

Responsible for managing the retail aspects across all sites covered by SCL.

Responsible for ensuring retail users are offered a choice of nutritious meals, snacks and drinks, appropriate for varying health needs and that different dietary requirements such as religious considerations are adhered to.

Ensure that all national policies relating to NHS Catering are adhered to.

To analyse sales figures and forecasting future sales volumes to maximise profits and knowledge for analysing and interpreting trends to facilitate future planning.

Ensure food service and production complies with all current legislation, policies and procedures including Critical Control Point 6 (CCP) within HACCP and control of allergens.

Ensure high standards of food service and safety from point of purchase to meal preparation, cooking and service, ensuring quality control processes are maintained throughout.

Proactively ensure high standards of cleanliness and working practices are maintained within areas of control to ensure food hygiene regulations are met at all times.

Report promptly and take action to investigate and address food hygiene safety breaches, including the failure of monitoring systems, policies, procedures, equipment and human error.

Deal with complaints with regard to the retail environments.

Provide advice to staff, patients and visitors on menus, products, ingredients as required.

Ensure lessons learned processes are in place.

Provide a safe physical working and visiting environment for all staff, patients and visitors within retail areas.

Ensure equipment is properly maintained and serviced and orders made via Cardea in a timely manner to maintain staff safety such as clothing and personal protective equipment.

Ensure regular updates are carried out in relation to the requirements of EHO inspections.

To manage the retail stores ensuring that products are purchased in a timely manner to the correct specification, quality and price.

Ensure effective stock ordering receipting and authorising using the Cardea ordering system.

Effective management of the budgets within the retail services.

To ensure that all retail areas including vending are compliant with all CQUIN targets and documented evidence is produced.

Keeping accurate financial records ensuring best value is achieved.

Acting on data from the clerical office, responsible for the monitoring of price changes to existing contracts with external suppliers.

To have involvement in developing monitoring systems, policies, procedures to ensure quality control and carrying out risk assessments and action planning to manage risk.

To implement effective management arrangements that ensures SCL secures maximum quality and value for money from the Services operated under a Facilities Management agreement

Responsible for the maintenance of the Information Asset Register and be aware of the General Data Protection Regulations (GDPR)

Monitor the quality and performance of suppliers in collaboration with procurement.

Person Specification

Qualifications

Essential

• Educated to degree level in Leadership and Management or Equivalent Demonstrable Experience
• Food Hygiene Level 3

Desirable

• Advanced Food Hygiene Diploma (Level 4)

Special Requirements

Essential

• Ability to work multisite and have flexibility to needs of the service

Desirable

• Knowledge of catering sector

Experience

Essential

• Successful track record of
• working in a senior
• retail role within an
• environment of
• comparable scale and
• complexity.
• Significant experience of
• performance
• management and meeting
• challenging targets
• Development of Policies
• and procedures
• Evidence of managing a
• service through change
• Significant budgetary
• control experience
• Experience of retail marketing strategies.

Special Skills & Knowledge

Essential

• Risk and compliance within the catering sector
• Good numeracy skills and an ability to interpret financial data
• Previous knowledge of business development
• Knowledge of sustainability factors within the catering industry
• Proficient IT skills including Microsoft Word and Excel
• Understanding of the legal and compliance practices within the catering industry
• Knowledge of Data Protection and Caldicott Principles and demonstrate understanding of confidentiality and the associated legal and policy requirements
• Natural & enthusiastic staff member with ability to motivate and develop staff
• Effective interpersonal skills
• Knowledge of broad public policy direction

Desirable

• Flexible approach to work and adaptable to change
• Ability to develop appropriate
• menus and product purchases to
• stimulate consumer choice and footfall

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CDD Services (Synchronicity Care Ltd)

Address

Darlington Memorial Hospital

Hollyhurst Road

Darlington

DL3 6HX

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)