Reactive Catering Assistant

CDD Services (Synchronicity Care Ltd)

The closing date is 24 January 2025

Job summary

The successful candidate will play an integral role within the team in ensuring that the food is prepared, delivered and the department is cleaned to the highest standard. Previous catering and barista trained is desirable for this post

Successful post holders will be responsible for the provision of catering services within Saffreys Restaurant and Cafe and to ensure that areas are safe and hygienic at all times. All staff would be part of a team and have the ability to use a degree of initiative to prioritize and organise the daily duties, whilst maintaining a professional approach at all times regardless of the situation. Post holders will be also be expected to be flexible to the needs of the service.

The successful applicant will have

Previous catering experience in a fast paced environment

Sound knowledge of food hygiene regulations

Demonstrate a can do attitude

Excellent communication and customer care skills

Level 2 Certificate in Food Hygiene

Main duties of the job

Service Delivery

To work under the direction of the Retail Services Supervisor/Manager and assist in the preparation of nutritious and appetizing meals and snacks for staff and visitors, according to planned menu using specified recipes, methods and systems for cook chill catering to the highest possible standards nutritional, temperature, quality, presentation, hygiene and safety and allergen regulations

To be involved in the preparation of all retail and buffet products, adhering strictly to standard recipes, methods and production planning adhered to.

Ensure high standards of food quality from point of purchase to meal preparation, cooking and service, ensuring quality control process throughout.

To operate the electronic tills and the handling of cash

To work within the coffee shop outlet after full training with the barista style machines

To assist in temperature monitoring and recording of all produced meals/foodstuffs and food storage equipment in accordance with standards as laid down in the Catering Departments Policies and Procedures and Hazard Analysis Critical Control Points(HACCP)

Assist with receipt, quality assurance and stock control of goods

About us

CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.

CDD Services offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

  • A Competitive salary
  • Excellent Performance Related Bonus Scheme
  • Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
  • Night Shift Working Allowances (where appropriate)
  • Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only.

Date posted

10 January 2025

Pay scheme

Other

Salary

£11.54 an hour

Contract

Bank

Working pattern

Part-time, Flexible working

Reference number

M9439-25-0012

Job locations

University Hospital Of North Durham

North Road

Durham

DH1 5TW


Job description

Job responsibilities

To support and assist the Retail Supervisor and Retail Manager in the provision of a highly professional catering service within the retail units at University Hospital North Durham and to ensure that high quality standards are met at all times

To follow the policies and procedures laid down by the retail services in the day to day operational management of retail and to ensure a high quality and cost effective service

To ensure that food safety regulations are adhered to at all times.

Provide and maintain a highly customer focused restaurant facility.

Ensure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to patient feeding.

Work in a safe manner so that no other persons are put at risk whilst completing the required duties.

Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or patients.

Developing staff preferences, promoting flexible working arrangements, and encourage change of working practice following major life changing events.

Job description

Job responsibilities

To support and assist the Retail Supervisor and Retail Manager in the provision of a highly professional catering service within the retail units at University Hospital North Durham and to ensure that high quality standards are met at all times

To follow the policies and procedures laid down by the retail services in the day to day operational management of retail and to ensure a high quality and cost effective service

To ensure that food safety regulations are adhered to at all times.

Provide and maintain a highly customer focused restaurant facility.

Ensure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to patient feeding.

Work in a safe manner so that no other persons are put at risk whilst completing the required duties.

Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or patients.

Developing staff preferences, promoting flexible working arrangements, and encourage change of working practice following major life changing events.

Person Specification

Statutory Registration

Essential

  • Health and Safety
  • COSHH

Special Skills & Knowledge

Essential

  • Natural & enthusiastic staff member(E) Ability to follow clear instructions and feedback to senior staff (E) Committed to quality customer care/delivering excellent customer service.(E) Effective interpersonal skills (E)
  • Able to work with minimal supervision following set procedures. (E) Flexible approach to work and adaptable to change(E) Good manual dexterity, physical fitness(E) Good timekeeping(E)
  • Basic numeracy(E)
  • Knowledge of food safety and allergen regulations (E)

Special Requirements

Essential

  • Ability to work shifts and weekends and have flexibility to needs of the service(E)

Desirable

  • Health and safety(D)

Experience

Essential

  • Retail experience

Qualifications

Essential

  • Level 2 Certificate in Food Hygiene (E) Basic English and maths (E) A good standard of literacy and numeracy (E)

Desirable

  • Health and Safety
Person Specification

Statutory Registration

Essential

  • Health and Safety
  • COSHH

Special Skills & Knowledge

Essential

  • Natural & enthusiastic staff member(E) Ability to follow clear instructions and feedback to senior staff (E) Committed to quality customer care/delivering excellent customer service.(E) Effective interpersonal skills (E)
  • Able to work with minimal supervision following set procedures. (E) Flexible approach to work and adaptable to change(E) Good manual dexterity, physical fitness(E) Good timekeeping(E)
  • Basic numeracy(E)
  • Knowledge of food safety and allergen regulations (E)

Special Requirements

Essential

  • Ability to work shifts and weekends and have flexibility to needs of the service(E)

Desirable

  • Health and safety(D)

Experience

Essential

  • Retail experience

Qualifications

Essential

  • Level 2 Certificate in Food Hygiene (E) Basic English and maths (E) A good standard of literacy and numeracy (E)

Desirable

  • Health and Safety

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CDD Services (Synchronicity Care Ltd)

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW


Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

CDD Services (Synchronicity Care Ltd)

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW


Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Catering Manager

Ivan Gudgin

Ivan.gudgin1@nhs.net

0191332869

Date posted

10 January 2025

Pay scheme

Other

Salary

£11.54 an hour

Contract

Bank

Working pattern

Part-time, Flexible working

Reference number

M9439-25-0012

Job locations

University Hospital Of North Durham

North Road

Durham

DH1 5TW


Supporting documents

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