SCL Car Parking Attendant

CDD Services (Synchronicity Care Ltd)

Information:

This job is now closed

Job summary

Responsible for the enforcement of the Trust Car Parking Policy

Responsible for ensuring the correct application of the Quality Management System where it interfaces with their daily activities

Main duties of the job

Issue Parking Charge Notices to vehicles that are parked in breach of the Trust Policy

Responsible for the monitoring of the car parking service equipment, its performance and reporting of faults or damages to the Car Parking Management Team

Directs drivers of vehicles to appropriate parking areas if and when required and provides information to visitors, students, staff and patients

Monitors and/or patrol site to ensure traffic remains flowing

Observe, uphold and enforce health & safety regulations at all times including the wearing of hi-visibility and safety clothing and the reporting of hazards and dangers on site

Take intercom calls and assist customers with their issues and queries.

To man the Car Parking Reception, take card and cash payment on an ad hoc basis and also validate parking passes for visitors

Issue keys in accordance with the agreed procedure

Give appropriate advice and instruction to staff and public in respect of the effective operation of the Trust car parks

Give appropriate instruction to any new members of the Car Parking Team

Work agreed rotas and co-operate to maintain a 24-hour cover

Attend training courses as required

About us

CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.

CDD Services offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

  • A Competitive salary
  • Excellent Performance Related Bonus Scheme
  • Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
  • Night Shift Working Allowances (where appropriate)
  • Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only.

Date posted

04 December 2024

Pay scheme

Other

Salary

£23,458 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

M9439-24-0136

Job locations

University Hospital Of North Durham

North Road

Durham

DH1 5TW


Job description

Job responsibilities

Provide a courteous efficient Car Parking service within the trust.

To project a friendly and professional attitude to all patients, staff and visitors and to demonstrate product knowledge when enquires are made.

Ensure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to car parking.

Job description

Job responsibilities

Provide a courteous efficient Car Parking service within the trust.

To project a friendly and professional attitude to all patients, staff and visitors and to demonstrate product knowledge when enquires are made.

Ensure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to car parking.

Person Specification

Qualifications

Essential

  • Educated to GCSE standard or equivalent (E)

Desirable

  • NVQ Level 2 Customer Service Practitioner (D)

Experience

Desirable

  • Experience of working in a Car Parking Environment (D)

Special Skills & Knowledge

Essential

  • Excellent communication and interpersonal skills and the ability to explain detailed information to others (E)
  • Ability to prioritise and organise work load (E)
  • Work as part of a team (E)
  • Ability to problem solve and work on own initiative. (E)
  • Able to work shifts and have flexibility to needs of the service (E)

Special Skills & Knowledge

Essential

  • Excellent communication and interpersonal skills and the ability to explain detailed information to others (E)
  • Ability to prioritise and organise work load (E)
  • Work as part of a team (E)
  • Ability to problem solve and work on own initiative. (E)
  • Able to work shifts and have flexibility to needs of the service (E)
Person Specification

Qualifications

Essential

  • Educated to GCSE standard or equivalent (E)

Desirable

  • NVQ Level 2 Customer Service Practitioner (D)

Experience

Desirable

  • Experience of working in a Car Parking Environment (D)

Special Skills & Knowledge

Essential

  • Excellent communication and interpersonal skills and the ability to explain detailed information to others (E)
  • Ability to prioritise and organise work load (E)
  • Work as part of a team (E)
  • Ability to problem solve and work on own initiative. (E)
  • Able to work shifts and have flexibility to needs of the service (E)

Special Skills & Knowledge

Essential

  • Excellent communication and interpersonal skills and the ability to explain detailed information to others (E)
  • Ability to prioritise and organise work load (E)
  • Work as part of a team (E)
  • Ability to problem solve and work on own initiative. (E)
  • Able to work shifts and have flexibility to needs of the service (E)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CDD Services (Synchronicity Care Ltd)

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW


Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

CDD Services (Synchronicity Care Ltd)

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW


Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Car Parking Supervisor

Stephen Glass

stephen.glass@nhs.net

01913332566

Date posted

04 December 2024

Pay scheme

Other

Salary

£23,458 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

M9439-24-0136

Job locations

University Hospital Of North Durham

North Road

Durham

DH1 5TW


Supporting documents

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