Job summary
Do you want a rewarding career working for an excellent
service provider, supporting essential NHS services?
An Exciting opportunity has arisen for a hard working,
ethusiastic Domestic Services Manager to join our team in delivering
exceptional levels of cleanliness in line with the National Standards of
Healthcare Cleanliness 2021.
The successful applicant will have a keen eye for detail and
ensure that the Domestic Service delivery to County Durham and Darlington
Foundation Trust (CDDFT) and its Partners are maintained within contractual
parameters and Synchronicity Care Limited budgets.
They will effectively manage, monitor and develop the
service to the satisfaction of the SCL, CDDFT and other PFI Partners, using
standards set by the company to ensure the consistent delivery of service, adhering
to the contract specification and establishing good working relationships with
stakeholders.
The Domestic Services manager will provide
day-to-day leadership and operational control to ensure the service is
developed and maintained to exceed the staff, patient and visitors present and
future expectations.
Main duties of the job
The post holder is responsible for the recruitment,
selection, welfare and disciplinary procedures relating to staff. They will facilitate induction programmes, ongoing
staff training and development, whilst ensuring the highest standards of cleanliness,
in line with the National Standards of Healthcare Cleanliness 2021 are achieved
and that these standards are maintained through the development of monitoring
systems, policies, procedures, carrying out risk assessments and action
planning.
The post holder will be responsible with the Head of
Facilities for the management of approximately 130 staff across the site for
which they are responsible.
In addition the post holder will participate in
companywide strategic developments, taking a lead on activities and projects
where delegated by the Head of Facilities and will be required to make
assessments, provide written reports and implement new ways of working across the
site. Such developments often impact other services, thus requiring the ability
to pro-actively manage change to working practices, manage conflict and change
processes.
About us
CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.
CDD Services offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:
- A Competitive salary
- Excellent Performance Related Bonus Scheme
- Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
- Night Shift Working Allowances (where appropriate)
- Bank Holiday Working Allowances (where appropriate)
Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only.
Job description
Job responsibilities
Job Dimension
This role is varying in nature and the elements below are a
guide to responsibilities that will be undertaken.
Manage
departments within the remit within prescribed budgetary limits
To exploit
opportunities to promote SCL, building customer confidence in standards
provided.
Responsible
for ordering and authorising of departmental equipment and materials, keeping
accurate financial records and ensuring best value.
Reporting
to and liaising with the Facilities Senior Management Team.
Provide
relevant information to demonstrate achievement of Key Performance Indicators.
Compilation
of monthly KPI reports and any other departmental reports as requested by
Facilities Management.
Provide
professional advice at all levels of the organisation for services within remit
of post.
Ensure
that all aspects of Health & Safety and COSHH are complied with.
Ensure
corporate Facilities objectives are communicated effectively.
To lead by
example and act as an ambassador for SCL
The
monitoring and investigation of complaints as directed.
Assist
with the development and implementation of a continual review of internal
departmental systems for monitoring of performance e.g. supervisory audits,
PLACE lite audits etc.
Ensure
that statutory obligations are met, responsibilities are properly allocated and
effective management systems are in place.
Ensure the
delivery of training programmes for all grades of staff within the Facilities
Department liaising with Domestic Supervisors/Team Leaders and Training Officers.
Ensure all
incidents are appropriately reported using Ulysses reporting system.
Planning
and organising a robust staff cover system.
To ensure
that labour and materials are controlled daily in line with the requirements of
the service.
To undertake
risk assessments and produce method statements to minimise risk as appropriate.
Ensure
cleaning quality standards are achieved and evidence of management systems kept
up to date.
Overseeing
all processes with focus identifying and implementing methods for improving
performance and the effectiveness of processes, systems and practices.
Co-ordination
with the Estates Department for the repair and routine maintenance of cleaning
equipment.
Liaising
with Procurement to seek best value suppliers of materials.
To
identify areas of concern and have the ability to implement preventative
actions.
Engagement
with all staff.
Participate in the internal PLACE audit process ensuring relevant
reports and action plans are formulated and disseminated to appropriate
stakeholders
Job description
Job responsibilities
Job Dimension
This role is varying in nature and the elements below are a
guide to responsibilities that will be undertaken.
Manage
departments within the remit within prescribed budgetary limits
To exploit
opportunities to promote SCL, building customer confidence in standards
provided.
Responsible
for ordering and authorising of departmental equipment and materials, keeping
accurate financial records and ensuring best value.
Reporting
to and liaising with the Facilities Senior Management Team.
Provide
relevant information to demonstrate achievement of Key Performance Indicators.
Compilation
of monthly KPI reports and any other departmental reports as requested by
Facilities Management.
Provide
professional advice at all levels of the organisation for services within remit
of post.
Ensure
that all aspects of Health & Safety and COSHH are complied with.
Ensure
corporate Facilities objectives are communicated effectively.
To lead by
example and act as an ambassador for SCL
The
monitoring and investigation of complaints as directed.
Assist
with the development and implementation of a continual review of internal
departmental systems for monitoring of performance e.g. supervisory audits,
PLACE lite audits etc.
Ensure
that statutory obligations are met, responsibilities are properly allocated and
effective management systems are in place.
Ensure the
delivery of training programmes for all grades of staff within the Facilities
Department liaising with Domestic Supervisors/Team Leaders and Training Officers.
Ensure all
incidents are appropriately reported using Ulysses reporting system.
Planning
and organising a robust staff cover system.
To ensure
that labour and materials are controlled daily in line with the requirements of
the service.
To undertake
risk assessments and produce method statements to minimise risk as appropriate.
Ensure
cleaning quality standards are achieved and evidence of management systems kept
up to date.
Overseeing
all processes with focus identifying and implementing methods for improving
performance and the effectiveness of processes, systems and practices.
Co-ordination
with the Estates Department for the repair and routine maintenance of cleaning
equipment.
Liaising
with Procurement to seek best value suppliers of materials.
To
identify areas of concern and have the ability to implement preventative
actions.
Engagement
with all staff.
Participate in the internal PLACE audit process ensuring relevant
reports and action plans are formulated and disseminated to appropriate
stakeholders
Person Specification
Experience
Essential
- Working in a Facilities Management discipline at Operational level
- Management experience
- Experience of working in a re-active & pressurised environment
- Experience in working and achieving nationally set standards
- Knowledge of Health and safety & COSSH
Desirable
- Experience of working in a Hospital environment
Special Skills & Knowledge
Essential
- Natural & enthusiastic staff member with ability to motivate and develop staff
- Ability to follow clear instructions and feedback to senior staff
- Committed to quality customer care/delivering excellent customer service.
- Effective interpersonal skills
- Able to work with minimal supervision following set procedures.
- Flexible approach to work and adaptable to change
- Good manual dexterity, physical fitness
- Ability to work shifts and weekends and have flexibility to needs of the service
- Good timekeeping
Special Requirements
Essential
- Ability to travel across sites
- High level of integrity, openness, honesty and reliability e.g. in handling and discussing confidential information
Qualifications
Essential
- CMI Level 5 Leadership and Management or Equivalent Qualification / Experience
- City & Guilds 764 1 & 2 (Cleaning Science Qualification) OR Equivalent Qualification /Experience
- Basic Literacy
- Basic Numeracy
- Ability to use a range of Microsoft Office applications
Desirable
- CMI Level 7 Leadership and Management or Equivalent Qualification / Experience
Person Specification
Experience
Essential
- Working in a Facilities Management discipline at Operational level
- Management experience
- Experience of working in a re-active & pressurised environment
- Experience in working and achieving nationally set standards
- Knowledge of Health and safety & COSSH
Desirable
- Experience of working in a Hospital environment
Special Skills & Knowledge
Essential
- Natural & enthusiastic staff member with ability to motivate and develop staff
- Ability to follow clear instructions and feedback to senior staff
- Committed to quality customer care/delivering excellent customer service.
- Effective interpersonal skills
- Able to work with minimal supervision following set procedures.
- Flexible approach to work and adaptable to change
- Good manual dexterity, physical fitness
- Ability to work shifts and weekends and have flexibility to needs of the service
- Good timekeeping
Special Requirements
Essential
- Ability to travel across sites
- High level of integrity, openness, honesty and reliability e.g. in handling and discussing confidential information
Qualifications
Essential
- CMI Level 5 Leadership and Management or Equivalent Qualification / Experience
- City & Guilds 764 1 & 2 (Cleaning Science Qualification) OR Equivalent Qualification /Experience
- Basic Literacy
- Basic Numeracy
- Ability to use a range of Microsoft Office applications
Desirable
- CMI Level 7 Leadership and Management or Equivalent Qualification / Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
