Domestic & Linen Services Supervisor

CDD Services (Synchronicity Care Ltd)

Information:

This job is now closed

Job summary

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The Domestic & Linen Services Supervisor will support the Domestic & Linen Services Manager in ensuring that the Domestic & Linen Service delivery to County Durham and Darlington Foundation Trust (CDDFT) are maintained within contractual parameters and Synchronicity Care Limited (SCL) budget as set.

They will also support, monitor and assist in developing the service to the satisfaction of the SCL, CDDFT and other PFI Partners, ensuring standards set by the company are followed to ensure the consistent delivery of service through adhering to the contract specification and establishing good working relationships with stakeholders.

Main duties of the job

The post holder will effectively support and supervise the domestic & linen services team using available resources, whilst maintaining and continuing to improve the quality of the service. This includes monitoring the levels of cleanliness within the hospital environment, ensuring adherence to National Standards of Healthcare Cleanliness 2021, all relevant method statements, policies and procedures, ensuring corrective measures are taken within agreed rectification times.

The post holder will be expected to co-ordinate and effectively communicate with other departments within the hospital environment and across the Trust as appropriate.

About us

CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.

CDD Services offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

  • A Competitive salary
  • Excellent Performance Related Bonus Scheme
  • Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
  • Night Shift Working Allowances (where appropriate)
  • Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only.

Date posted

17 July 2024

Pay scheme

Other

Salary

£24,953 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

M9439-24-0080

Job locations

Darlington Memorial Hospital

Hollyhurst Road

Darlington

DL3 6HX


Job description

Job responsibilities

To maintain, audit and monitor cleaning standards aligned to the National Standards of Healthcare Cleanliness 2021 and linen standards within your areas of responsibility to agreed national guidelines, Trust requirements and take corrective action where required.

Responsible for ensuring the correct application of the Quality Management System where it interfaces with their daily activities

Safe use of chemicals, machinery and appropriate use of P.P.E. (Personal Protective Equipment) by staff under your control.

Control the issue of appropriate cleaning items for use at departmental level.

Maintain staffing rotas / schedules as specified and ensure any remedial tasks are carried out in a timely fashion.

Ensure departmental resources are correctly managed and maintained throughout the work area e.g., stock and equipment.

Report any structural or fabric repairs to be made good via appropriate systems.

Monitor staff for adherence to all relevant policies and procedures that are relevant to the area and that they are working in a safe manner.

Identify staff training / development needs using the Trusts appraisal system.

Organise appropriate training for the various staff groups under your control including new employees.

Present accurately collected and analysed information to the Head of Operational Services to facilitate the effective use of departmental budgetary resources.

Assist in the development of departmental policies and procedures and oversee their implementation.

Organise and control the staff rotas to ensure adequate staffing levels are maintained at all times.

Maintain appropriate records to ensure compliance with all current Trust policies and procedures.

Monitor staff time sheets / attendance and sickness records in accordance with the relevant Trust policies and procedures.

Help carry out Facilities Services orientated duties as required.

Specialist Cleaning Activities:

To undertake any specialised cleaning (HPV cleaning) as and when instructed by a supervisor or manager following appropriate protocols and completion of associated documentation

Job description

Job responsibilities

To maintain, audit and monitor cleaning standards aligned to the National Standards of Healthcare Cleanliness 2021 and linen standards within your areas of responsibility to agreed national guidelines, Trust requirements and take corrective action where required.

Responsible for ensuring the correct application of the Quality Management System where it interfaces with their daily activities

Safe use of chemicals, machinery and appropriate use of P.P.E. (Personal Protective Equipment) by staff under your control.

Control the issue of appropriate cleaning items for use at departmental level.

Maintain staffing rotas / schedules as specified and ensure any remedial tasks are carried out in a timely fashion.

Ensure departmental resources are correctly managed and maintained throughout the work area e.g., stock and equipment.

Report any structural or fabric repairs to be made good via appropriate systems.

Monitor staff for adherence to all relevant policies and procedures that are relevant to the area and that they are working in a safe manner.

Identify staff training / development needs using the Trusts appraisal system.

Organise appropriate training for the various staff groups under your control including new employees.

Present accurately collected and analysed information to the Head of Operational Services to facilitate the effective use of departmental budgetary resources.

Assist in the development of departmental policies and procedures and oversee their implementation.

Organise and control the staff rotas to ensure adequate staffing levels are maintained at all times.

Maintain appropriate records to ensure compliance with all current Trust policies and procedures.

Monitor staff time sheets / attendance and sickness records in accordance with the relevant Trust policies and procedures.

Help carry out Facilities Services orientated duties as required.

Specialist Cleaning Activities:

To undertake any specialised cleaning (HPV cleaning) as and when instructed by a supervisor or manager following appropriate protocols and completion of associated documentation

Person Specification

Qualifications

Essential

  • CMI Level 3 Diploma Team Leader/Supervisor / NVQ Level 3 Supervisory Qualification OR Equivalent Level Experience
  • Customer Service Level 2 or Equivalent Qualification/ Experience
  • Basic Numneracy
  • Basic Literacy

Desirable

  • CMI Level 5 / NVQ level 5 Management Qualification OR Equivalent Experience

Special Requirements

Essential

  • Must be caring, fully flexible, reliable and have good levels of personal hygiene.

Desirable

  • The ability to work unsupervised

Experience

Desirable

  • Previous experience of working as a team lead or supervsor in a healthcare environment. Experience of working in a multi professional team.
  • DSE Assessors
  • Managing Absence Grievance & Capability
  • Right People Right Job Great Expectations

Special Skills & Knowledge

Essential

  • Ability to supervise and motivate a multi-skilled team.
  • Excellent written / verbal communication skills, flexible, motivated, keen, able to work as part of a team & individually, be able to train different staff groups and must have good levels of
  • personal hygiene.
  • Natural & enthusiastic leader
  • Ability to follow clear instructions and feedback to senior staff
  • Committed to quality customer care/delivering excellent customer service.
  • Effective interpersonal skills
  • Able to work with minimal supervision following set procedures.
  • Experience of working to National Standards relevant ro Facilities Services
Person Specification

Qualifications

Essential

  • CMI Level 3 Diploma Team Leader/Supervisor / NVQ Level 3 Supervisory Qualification OR Equivalent Level Experience
  • Customer Service Level 2 or Equivalent Qualification/ Experience
  • Basic Numneracy
  • Basic Literacy

Desirable

  • CMI Level 5 / NVQ level 5 Management Qualification OR Equivalent Experience

Special Requirements

Essential

  • Must be caring, fully flexible, reliable and have good levels of personal hygiene.

Desirable

  • The ability to work unsupervised

Experience

Desirable

  • Previous experience of working as a team lead or supervsor in a healthcare environment. Experience of working in a multi professional team.
  • DSE Assessors
  • Managing Absence Grievance & Capability
  • Right People Right Job Great Expectations

Special Skills & Knowledge

Essential

  • Ability to supervise and motivate a multi-skilled team.
  • Excellent written / verbal communication skills, flexible, motivated, keen, able to work as part of a team & individually, be able to train different staff groups and must have good levels of
  • personal hygiene.
  • Natural & enthusiastic leader
  • Ability to follow clear instructions and feedback to senior staff
  • Committed to quality customer care/delivering excellent customer service.
  • Effective interpersonal skills
  • Able to work with minimal supervision following set procedures.
  • Experience of working to National Standards relevant ro Facilities Services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CDD Services (Synchronicity Care Ltd)

Address

Darlington Memorial Hospital

Hollyhurst Road

Darlington

DL3 6HX


Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

CDD Services (Synchronicity Care Ltd)

Address

Darlington Memorial Hospital

Hollyhurst Road

Darlington

DL3 6HX


Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Domestic Service Manager

Andrew Gallacher

Andrew.gallacher@nhs.net

01325743083

Date posted

17 July 2024

Pay scheme

Other

Salary

£24,953 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

M9439-24-0080

Job locations

Darlington Memorial Hospital

Hollyhurst Road

Darlington

DL3 6HX


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