Job responsibilities
Have a detailed knowledge of the safety controls, policies,
procedures and practices which will be required to fulfil the role and must be
continually built upon.
Operate in line with implementing current policies;
contribute to developing, reviewing, updating these policies and implementing a
controlled process.
Gain specialist and theoretical knowledge regarding the
operation and processes to carry out the role e.g., access control, CCTV,
security related software and the application of the law.
Following training understand a range of working, controls,
procedures, practices instructions and guidelines and keep up to date with
changes and improvements to the controls
Make judgments and decisions involving a range of facts or
situations related to security matters, which may require analysis and
interpretation with minimal supervision or direction. Resulting actions to be
noted in daily logs where appropriate.
Particular skills for physical restraint carried out with
speed and accuracy will be paramount. Attend agreed training courses and ensure
techniques are used at all times.
Apply security restraint and breakaway procedures when
required. Restraint should only be used after de-escalation techniques have
been exhausted or the situation determines the use of immediate restraint.
Challenge particular patients, visitors and staff, where
difficult circumstances prevail (e.g., smokers, abuse issues, vagrants and
unwelcome visitors)
Demonstrate duties and activities to new starters and less
experienced colleagues supporting induction and mandatory training, giving
advice, guidance, and supervision with respect to carrying out their particular
function.
Ensure control systems operate effectively i.e., possess
keyboard skills and manual dexterity associated with CCTV, access control
related software and alarm systems.
Knowledge of the hospital layout, usage and key
stakeholders / contact points.
Monitor and coordinate the reaction to any alarm activations.
Carry out analyses regarding fault finding and investigate
to resolve issues e.g., basic alarm issues.
Maintain records of all related incidents and provide
reports for the Car Parking & Security Manager or Head of Security
Maintain all security related activities on a rota basis.
Maintain contingency plans in the event of incidents
including lockdown and escorts.
Assist patients / clients / visitors during contact as
required.
Log and review all complaints, incidents and comments.
Ensure security regarding cash collections are adequately
controlled.
Lost property must be secured, and all assets generally
secured in line with Trust policies and procedures.
Contribute to quality initiatives and comment on proposals
for changes in working practices.
Ensure electronic records (where they apply) and physical
records are maintained accurately for all related aspects of responsibility.
Keep evidence in such a format that the Trust can
demonstrate that controls are in place for all objectives and risks associated
with areas of responsibility and that reporting supervisors and staff do the
same.
In relation to security role ensure CCTV images,
information and transcribing minutes which could be used in court proceedings
must always be held highly secure. Specific patient policies must be applied.
Undertake surveys or audits as necessary to own work,
including completing surveys.
Whilst working in the CCTV role there will be a frequent
requirement to sit or stand in a restricted position for most of the shift.
There will be occasional (and for short periods a frequent
possibility) requirement to carry out controlled restraint in line with
conflict resolution techniques for aggressive patients, visitors, and staff.
Regularly check that the building is secure outside normal
office hours by carrying out irregular patrols of all Trust facilities
internally and externally and record all patrols on guard tour ensuring any
unusual events occurrences are escalated as required
Carry out a full range of security duties in accordance
with agreed policies and procedures
Maintain effective communication links through the correct
use of radio, bleep systems and correct terminology
Issue emergency radios as required in the event of
telephone bleep system failure
Lock and alarm departments as required, external doors
& gates as laid down in Trust lockdown procedures and ensure the Hospital
is secure at all times
Assist in the search for missing patients and if necessary,
escalate the search by contacting local police
Maintain any scene of crimes
Provide a first point of contact for fire brigade, police
and emergency ambulance service dependent upon situation and give advice and
guidance accordingly.
In accordance with the major incident plan, carry out
duties as detailed
Provide an escort service to members of staff moving around
the hospital after dark as requested
Provide an escort service for the movement of cash and
valuables
Ensure all emergency routes and one-way systems are free at
all times
To provide reports and monitoring information as required
in order to produce performance reports and to demonstrate achievement of Key
Performance Indicators.
Compilation of monthly KPI reports and any other
departmental reports as requested by the Car Parking & Security Manager.
Provide professional advice at all levels of the
organisation for services within remit of post.
Ensure that all aspects of Health & Safety are complied
with whilst conducting your daily duties.
Communication
Key internal and external relationships include:
Communicate and calm violent or distressed people in a
professional manner, particularly where the audience may not easily be
understood because of communication difficulties (individuals may have been
assaulted or are in a volatile state of behaviour or lack capacity).
Staff at all levels
Clinical partners
PFI partners
Colleagues throughout the organisation at all levels
Other NHS Organisations
Organisations outside the NHS, e.g., Police, HMP Service
Members of the general public
Human Resource Management
Attend all relevant training for specified role
Undertake staff appraisals and performance reviews,
ensuring that you have input in your personal development plans to maximise
your potential to meet the department and Groups aims and objectives.
To ensure that policies and procedures are followed and
adhered to.
Applicants should be Adaptable, Smart, Flexible, Reliable,
Decisive, show initiative in all situations and have excellent Customer Service
skills.
The post holder is required to commit to delivering the
actions in the Trusts Behaviours Framework:
Working together for patients
Patients come first in everything we do. We fully involve
patients, staff, families, carers, communities, and professionals inside and
outside the NHS. We speak up when things
go wrong.
Respect and Dignity.
We value every person whether patient, their families or
carers, or staff as an individual, respect their aspirations and commitments
in life, and seek to understand their priorities, needs, abilities and limits.
Commitment to quality of care.
We earn the trust placed in us by insisting on quality and
striving to get the basics of quality of care safety, effectiveness and
patient experience right every time.
Compassion.
We ensure that compassion is central to the care we provide
and respond with humanity and kindness to each persons pain, distress, anxiety
or need.
Improving lives.
We strive to improve health and wellbeing and peoples
experiences of the NHS.
Everyone counts.
We maximise our resources for the benefit of the
whole community, and make sure nobody is discriminated against or left behind.
