Job summary
This is an exciting opportunity to join AGH Solutions, Team of the Year - Catering.
We are now recruiting for an Assistant Catering Services Manager - Patient Meal Services, this role is a multifunctional role, and will cover the Patient Meal Service and Hostess & Housekeeping Services, leading and managing a team of over 70 colleagues to ensure the highest standards of service are given to our patients, service users and colleagues, working along side the Head of Patient Meal Services and Head of Retail.
Our Catering Team which recently won Team of the Year, is passionate about our patients experience, and developing our service to meet the needs of our patients, colleagues and service users, but also that we work collaboratively with internal and external stakeholders, building upon the trusts foundations and right care values.
You will play an active part in enhancing our Patients Experience, along with implanting, and developing the delivery of the Hospital Food Standards, National Cleaning Standards as well as our Food and Drink Strategy, to ensure that we are compliant on legislation, and also help with shaping our service for the future.
Benefits include
26 days holiday a year + Bank Holidays (pro rata)
24/7 access to Employee Assistance Line
Options to buy and sell annual leave
Access to 4 Staff Networks - Enable, Gender, Race Equality and Rainbow Networks
Onsite Children's Nursery
Access to NHS Discounts
Main duties of the job
Responsibility for the provision of Patients food services, namely, Patients Meal Services, Picking and Packing, Hostess and Housekeepers throughout Airedale Hospital and Castleberg Hospital. To ensure the standard of food and production throughout the services is maintained for staff, visitors, patients & customers. Particular emphasis will be based on food quality and deployment of catering staff at patient level. Responsible for managing and achieving labor budgets and increasing sales in the patient facility through a focused patient approach. Also responsible for the implementation and management of all the companies' policies and procedures in the areas of responsibility. Ensuring all staff are trained to the required level to carry out their roles successfully.
To ensure the organisation in provides both Patients, Staff and Visitors with a high quality, person centred and safe catering service by being responsible for the day-to-day running of the Patient Meal and Housekeeper Service.
About us
AGH Solutions Limited is a subsidiary of Airedale NHS Foundation Trust and provides Estates, Facilities and Procurement Services to the Trust. We have an opportunity for a reliable, organised individual to join our team as a key part of the AGH Solutions Management Team.
We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.
We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA.
Job description
Job responsibilities
Please see the attached documentation showing the Job Description and Person Specification for full details of the role.
Job description
Job responsibilities
Please see the attached documentation showing the Job Description and Person Specification for full details of the role.
Person Specification
Experience
Essential
- Previous experience working with the public\ customers
- oExperience of leading and developing a team
- oWorking to schedules, procedures and deadlines
Desirable
- Previous experience of working in a hospital/healthcare/care home environment
- Previous experience of complying with Health and Safety regulations
- oPrevious Catering Experience
Qualifications
Essential
- oGCSE Maths & English or equivalent
- oFood Safety Level III
Desirable
- oFood safety course level IIII
- oCustomer Service Training
Knowledge
Essential
- An understanding of Confidentiality, Dignity and Respect
- oHACCP
Desirable
- oStores, Receipt and Delivery
- oKnowledge of HR Policies and Process
Personal Qualities
Essential
- Motivation to provide a high standard of service
- oFlexibility to meet the needs of the service
Desirable
- oPrevious experience of complying with Health and Safety regulations
Skills
Essential
- oAbility to follow instructions both verbal and written
- oCommunicates effectively
- oAbility to work effectively as part of a team
- oAble to use own initiative
- oAbility to complete work records
- oAbility to work to schedules, procedures and deadlines
Person Specification
Experience
Essential
- Previous experience working with the public\ customers
- oExperience of leading and developing a team
- oWorking to schedules, procedures and deadlines
Desirable
- Previous experience of working in a hospital/healthcare/care home environment
- Previous experience of complying with Health and Safety regulations
- oPrevious Catering Experience
Qualifications
Essential
- oGCSE Maths & English or equivalent
- oFood Safety Level III
Desirable
- oFood safety course level IIII
- oCustomer Service Training
Knowledge
Essential
- An understanding of Confidentiality, Dignity and Respect
- oHACCP
Desirable
- oStores, Receipt and Delivery
- oKnowledge of HR Policies and Process
Personal Qualities
Essential
- Motivation to provide a high standard of service
- oFlexibility to meet the needs of the service
Desirable
- oPrevious experience of complying with Health and Safety regulations
Skills
Essential
- oAbility to follow instructions both verbal and written
- oCommunicates effectively
- oAbility to work effectively as part of a team
- oAble to use own initiative
- oAbility to complete work records
- oAbility to work to schedules, procedures and deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
