Job summary
To provide support to the Head of Facilities as part of the Facilities Management Team to provide high quality, cost effective, customer focused Facilities services through efficient management practices.
To have direct responsibility for the day-to-day management of the portering and transport service.
To monitor and support the delivery of the service and ensure that all areas with your remit are operating in line with agreed service level agreements and associated KPI's. Ensuring a safe and compliant service is provided following statutory requirements including, Risk Management and Health and Safety.
Responsible for delegated budgets maintaining effective controls on income and spend.
Provide specialist operational knowledge on service within remit, identifying service and performance improvements.
Report and escalate issues as required to the Security Healthcare Services Manager .
Main duties of the job
To develop and motivate staff in order that they can meet the needs of the service and any anticipated future requirements.
Service areas in remit include, general inhouse portering, waste transportation/ transfer, mail and postage, small vehicle fleet supporting courier and transportation services
To ensure we meet all legislative requirements, specifically: Road Transport; Health & Safety Legislation and any other legislation pertaining to the role.
To constantly review services to ensure productivity and efficiency is maintained within agreed targets.
To effectively communicate with team members, supervisors, and peers.
About us
Harrogate Integrated Facilities (HIF) is a wholly owned subsidiary company of Harrogate and District Foundation Trust (HDFT) and supplies services to the hospital and community services with respect to Maintenance, Sterile Services, Portering, Catering, Equipment Library, Linen and Sewing Room, Security, Car Parking, General Office, Front Desk, Reception, Waste Management, Courier Services, Security Services and Domestics. We are a multi-cultural and multi-nationality workforce.
Our mission is to be an exceptional provider of integrated facilities for the benefit of our communities, our staff and our partners.
Job description
Job responsibilities
- Attend regular staff meetings to engage staff in processes, changes to work practices.
- Maintain close liaison with service users in meeting their needs to maintain the effectiveness of service provision e.g. patients and staff, Clinical Services.
- Liaise with Infection Prevention Department ensuring that procedures which provide the highest standards of Infection Control are in place.
- Initiate and maintain effective mechanisms for the dissemination and receipt of information.
- Investigate any complaints and respond within laid down timescales.
- Manage disputes, carry out staff absence and performance meetings and communicate difficult decisions with staff e.g. moving them from an area of work, changing shift patterns.
- Make best use of resources both equipment and staffing to ensure a cost effective and efficient service that meets the needs of Harrogate Integrated Facilities customers requirements.
- To facilitate departmental meetings regularly, ensuring mutual adherence to established service and to establish future needs.
- Innovate new approaches to develop new business projects to meet any changes in the customers requirements.
- Adjust staff rotas in line with the needs of the business.
- Motivate and develop staff through individual formal and informal discussions, carrying out staffs annual appraisals.
- To communicate effectively with the whole team to achieve the departments quality standard.
- To be responsible for the recruitment; training, and discipline procedures of all staff to maintain the necessary levels; standards; skills, and customer care competencies for the required needs of the service.
- Help to ensure all the services KPIs are achieved, complete the relevant documentation, and provide evidence of compliance on request.
- Identify any risks or Health and safety issues and complete the relevant assessments and mitigation.
- Prepare, implement, monitor and review operational procedures as required by statute or NHS guidelines appropriate to allocated Facilities services with their remit.
- Responsible for the day-to-day management of Facilities services departments, ensuring rotas are covered and staff are present when required to meet the needs of the service.
- Ensure conformance to all relevant policies, procedures, legislative requirements and standards e.g., CQC etc. with appropriate involvement in PLACE inspections and outcomes. To lead departmental quality meetings.
- Be familiar with Company strategic objectives and support the production of an annual services business plan.
- Required to be delegated budget holder for service area and maintain effective cost controls within those budgets, identify and be proactive in obtaining resources to ensure Best Value is delivered, and identify and progress all opportunities for cost improvements throughout the services provided.
- Ensure all staff attend all mandatory training requirements .
- Attend training and educational programmes to ensure maintenance and own personal development.
- Be responsible for managing minor disciplinary matters and disputes in line with policies.
Job description
Job responsibilities
- Attend regular staff meetings to engage staff in processes, changes to work practices.
- Maintain close liaison with service users in meeting their needs to maintain the effectiveness of service provision e.g. patients and staff, Clinical Services.
- Liaise with Infection Prevention Department ensuring that procedures which provide the highest standards of Infection Control are in place.
- Initiate and maintain effective mechanisms for the dissemination and receipt of information.
- Investigate any complaints and respond within laid down timescales.
- Manage disputes, carry out staff absence and performance meetings and communicate difficult decisions with staff e.g. moving them from an area of work, changing shift patterns.
- Make best use of resources both equipment and staffing to ensure a cost effective and efficient service that meets the needs of Harrogate Integrated Facilities customers requirements.
- To facilitate departmental meetings regularly, ensuring mutual adherence to established service and to establish future needs.
- Innovate new approaches to develop new business projects to meet any changes in the customers requirements.
- Adjust staff rotas in line with the needs of the business.
- Motivate and develop staff through individual formal and informal discussions, carrying out staffs annual appraisals.
- To communicate effectively with the whole team to achieve the departments quality standard.
- To be responsible for the recruitment; training, and discipline procedures of all staff to maintain the necessary levels; standards; skills, and customer care competencies for the required needs of the service.
- Help to ensure all the services KPIs are achieved, complete the relevant documentation, and provide evidence of compliance on request.
- Identify any risks or Health and safety issues and complete the relevant assessments and mitigation.
- Prepare, implement, monitor and review operational procedures as required by statute or NHS guidelines appropriate to allocated Facilities services with their remit.
- Responsible for the day-to-day management of Facilities services departments, ensuring rotas are covered and staff are present when required to meet the needs of the service.
- Ensure conformance to all relevant policies, procedures, legislative requirements and standards e.g., CQC etc. with appropriate involvement in PLACE inspections and outcomes. To lead departmental quality meetings.
- Be familiar with Company strategic objectives and support the production of an annual services business plan.
- Required to be delegated budget holder for service area and maintain effective cost controls within those budgets, identify and be proactive in obtaining resources to ensure Best Value is delivered, and identify and progress all opportunities for cost improvements throughout the services provided.
- Ensure all staff attend all mandatory training requirements .
- Attend training and educational programmes to ensure maintenance and own personal development.
- Be responsible for managing minor disciplinary matters and disputes in line with policies.
Person Specification
Assessment
Essential
- Able to manage and lead on departmental projects.
- Management Experience
- Experience of budget management.
- Experience of staff management
Desirable
- NVQ in Facilities / Operational / Hotel Services
- Knowledge of a public sector/ operational/ hotel services sector organisation or similar services environment.
Person Specification
Assessment
Essential
- Able to manage and lead on departmental projects.
- Management Experience
- Experience of budget management.
- Experience of staff management
Desirable
- NVQ in Facilities / Operational / Hotel Services
- Knowledge of a public sector/ operational/ hotel services sector organisation or similar services environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
