Job summary
The Facilities Department provide services including portering, cleaning, catering, linen, waste, pest control, security, and reception.
The Team Leader will be required to assist the Building Manager leading and coordinating all security, reception, portering, waste and hotel services, ensuring delivery of safe, effective, and efficient soft FM services that exceed contractual KPls, compliance and other legislative requirements within financial parameters.
Support the Building Manager in maintaining a program of governance, building management control and assurance systems that allow identification of risks and put in timely mitigating actions, monitoring of service delivery and legislative compliance.
The successful candidate will have a passion for delivering services with a proven track record of working with multiple areas. Positive, driven and a natural collaborator, you will possess excellent interpersonal and communication skills, and have commercial.
acumen and awareness with the passion and confidence to succeed and the ability to analyse and use financial and qualitative data to drive improvement.
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Main duties of the job
1. RESPONSIBILITY FOR GUESTS
- Assist with and support the reception as required to ensure that the guest, visitors, and staff experience a quality user friendly service at all times.
- Maintaining guest and customer confidentiality and only releasing relevant information in accordance with the GDPR.
- Consistently exhibits and encourage in others a customer and customer focused approach which ensures the FM services team is viewed positively as being a distinct service partner within the RFLPS and actively pursues and encourages achieving service excellence through role modelling customer care and quality initiatives.
- Initiate and report the results for local guest and employee
About us
Royal Free World Class Values
The post holder will offer World Class Care to service users, staff, colleagues, clients and guests alike so that everyone at the Royal Free can feel:
- welcome all of the time. confident because we are clearly communicating,
- respected and cared for reassured that they are always in safe hands.
Job description
Job responsibilities
1. CLINICAL RESPONSIBILITIES
There are no clinical responsibilities related to this position.
2. RESPONSIBILITY FOR GUESTS/GUESTS
- Assist with and support the reception as required to ensure that the guest, visitors, and staff experience a quality user friendly service at all times.
- Maintaining guest and customer confidentiality and only releasing relevant information in accordance with the GDPR.
- Consistently exhibits and encourage in others a customer and customer focused approach which ensures the FM services team is viewed positively as being a distinct service partner within the RFLPS and actively pursues and encourages achieving service excellence through role modelling customer care and quality initiatives.
- Initiate and report the results for local guest and employee
3. RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT
- Ensure all activities carried out by security, reception, cleaning, catering, waste and hotel services are carried out safely in accordance with Health & Safety, Quality Assurance and Employment legislation.
- Pro-actively identifies any recurrent service issues and implement agreed solutions under the direction of the Building
- Undertaking appropriate risk assessment to proactively identify area of non- compliance and risk and take appropriate action to resolve.
- Implements the appropriate activities from service action plans to ensure effective service.
- Tact, persuasive and diplomatic skills, discretion, and professionalism will be required. Post holder will be compassionate, courteous and will act without favor or prejudice to the right of others.
- Ensure RFLPS staff is familiar. with waste disposal procedures by supporting the training of staff at various training sessions as required.
- Ensure the reporting and progressing of all relevant and outstanding requests to the Help Desk
- To actively participate in the RFLPS appraisal system ensuring all staff are given appraisals as per RFLPS policy.
- To wear the required uniform and act as a role model to the hotel staff in respect of uniform, appearance and conduct.
- There is an ongoing requirement to exert moderate physical
- There is frequent requirement for concentration as the work pattern is
- Frequent exposure to unpleasant working
- Through self-development and were identified through appraisal continuously update knowledge of new policies to maintain and improve services and own competence. by attending training and development courses were
- To ensure that site surveillance CCTV systems, intruder alarms, access control and barrier systems are all operating effectively and reporting any defects or failures to the helpdesk and Building Manager:
- To assist the Building Manager in undertaking all aspects of personnel management of staff, including recruitment, appointment, appraisal, counselling, staff development review, holiday and sickness.
- Actively ensure all FM operatives work in accordance with the RFLPS infection control requirements.
- To ensure cleaning and hygiene standards are maintained throughout the Pears Institution following agreed work schedules.
2. RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES
- Deliver a FM service which achieves or exceeds. The agreed management key
- Performance indicators within approved financial parameters.
- Supervise the performance and quality of the Hotel services staff and
- Verifies time sheets and other relevant time and attendance records and authorize for payment.
- To provide regular reports detailing service activity; including response times and length of time taken to carry out activities.
- To monitor budgets, resources, and staffing levels to ensure the budget remains within its agreed limits, although not act as a budget holder.
3. RESPONSIBILITY FOR LEADING AND MANAGING
- Supervise the performance and quality of the FM services staff and
- To provide regular reports detailing service activity; including response times and length of time taken to carry out activities.
- The post holder will be the fire team leader and be responsible for coordinating the first stage response to fire calls, ensuring appropriate incident reports are
- Manage the authorizations for annual leave and other unplanned staff
- Actively participate in the recruitment and selection of RFLPS FM services staff.
- Actively monitor sickness and absence of portering operatives and implement the RFLPS policy for sickness management in conjunction with the Building
- Action and complete all relevant and operational service requests.
- Ensure sufficient stock is requested, ordered, delivered and maintained for the hotel services managed.
- Identify staff mandatory training needs and ensure they are fully
- To report any mechanical or safety defects and the need for repairs to the Hotel
- To assist in the induction and training of all new hotel services
- To plan and monitor all duty rosters and allocate work within the agreed weekly
- To have knowledge of site management duties and responsibilities and to undertake as required in the absence of. the Building Manager.
2. RESPONSIBILITY FOR INFORMATION RESOURCES
- Establish working relationships with all building users and key points of contact such as laboratory managers and provide flexible and proactive service and resolve complaints as a priority.
3. RESPONSIBILITY FOR RESEARCH AND DEVELOPMENT Auditing of Services .
- Actively participate in support services audits. The audit results will be used for internal and external use including benchmarking against hotel standards.
- Address any areas of non-compliance with the RFLPS agreed service level
- Complete audits to ensure the business continuity of the security system infrastructure including CCTV, access control and alarm systems.
- Review the issuing and receipt of all Pears Institute
- Undertaking appropriate risk assessments to proactively identify area of non- compliance and risk and act as appropriate.
- Implement pro-active measures to prevent the recurrence of service
- Actively participate in cleaning audits and implement actions plans to improve efficiencies as appropriate.
- Ensure patrols are executed in accordance with the agreed daily duties and any exceptions to these patrols are investigated and communicated to the Building
- Complete audits to ensure catering operations comply with that Food Hygiene
- Ensure all catering team are appropriately trained in Food
Job description
Job responsibilities
1. CLINICAL RESPONSIBILITIES
There are no clinical responsibilities related to this position.
2. RESPONSIBILITY FOR GUESTS/GUESTS
- Assist with and support the reception as required to ensure that the guest, visitors, and staff experience a quality user friendly service at all times.
- Maintaining guest and customer confidentiality and only releasing relevant information in accordance with the GDPR.
- Consistently exhibits and encourage in others a customer and customer focused approach which ensures the FM services team is viewed positively as being a distinct service partner within the RFLPS and actively pursues and encourages achieving service excellence through role modelling customer care and quality initiatives.
- Initiate and report the results for local guest and employee
3. RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT
- Ensure all activities carried out by security, reception, cleaning, catering, waste and hotel services are carried out safely in accordance with Health & Safety, Quality Assurance and Employment legislation.
- Pro-actively identifies any recurrent service issues and implement agreed solutions under the direction of the Building
- Undertaking appropriate risk assessment to proactively identify area of non- compliance and risk and take appropriate action to resolve.
- Implements the appropriate activities from service action plans to ensure effective service.
- Tact, persuasive and diplomatic skills, discretion, and professionalism will be required. Post holder will be compassionate, courteous and will act without favor or prejudice to the right of others.
- Ensure RFLPS staff is familiar. with waste disposal procedures by supporting the training of staff at various training sessions as required.
- Ensure the reporting and progressing of all relevant and outstanding requests to the Help Desk
- To actively participate in the RFLPS appraisal system ensuring all staff are given appraisals as per RFLPS policy.
- To wear the required uniform and act as a role model to the hotel staff in respect of uniform, appearance and conduct.
- There is an ongoing requirement to exert moderate physical
- There is frequent requirement for concentration as the work pattern is
- Frequent exposure to unpleasant working
- Through self-development and were identified through appraisal continuously update knowledge of new policies to maintain and improve services and own competence. by attending training and development courses were
- To ensure that site surveillance CCTV systems, intruder alarms, access control and barrier systems are all operating effectively and reporting any defects or failures to the helpdesk and Building Manager:
- To assist the Building Manager in undertaking all aspects of personnel management of staff, including recruitment, appointment, appraisal, counselling, staff development review, holiday and sickness.
- Actively ensure all FM operatives work in accordance with the RFLPS infection control requirements.
- To ensure cleaning and hygiene standards are maintained throughout the Pears Institution following agreed work schedules.
2. RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES
- Deliver a FM service which achieves or exceeds. The agreed management key
- Performance indicators within approved financial parameters.
- Supervise the performance and quality of the Hotel services staff and
- Verifies time sheets and other relevant time and attendance records and authorize for payment.
- To provide regular reports detailing service activity; including response times and length of time taken to carry out activities.
- To monitor budgets, resources, and staffing levels to ensure the budget remains within its agreed limits, although not act as a budget holder.
3. RESPONSIBILITY FOR LEADING AND MANAGING
- Supervise the performance and quality of the FM services staff and
- To provide regular reports detailing service activity; including response times and length of time taken to carry out activities.
- The post holder will be the fire team leader and be responsible for coordinating the first stage response to fire calls, ensuring appropriate incident reports are
- Manage the authorizations for annual leave and other unplanned staff
- Actively participate in the recruitment and selection of RFLPS FM services staff.
- Actively monitor sickness and absence of portering operatives and implement the RFLPS policy for sickness management in conjunction with the Building
- Action and complete all relevant and operational service requests.
- Ensure sufficient stock is requested, ordered, delivered and maintained for the hotel services managed.
- Identify staff mandatory training needs and ensure they are fully
- To report any mechanical or safety defects and the need for repairs to the Hotel
- To assist in the induction and training of all new hotel services
- To plan and monitor all duty rosters and allocate work within the agreed weekly
- To have knowledge of site management duties and responsibilities and to undertake as required in the absence of. the Building Manager.
2. RESPONSIBILITY FOR INFORMATION RESOURCES
- Establish working relationships with all building users and key points of contact such as laboratory managers and provide flexible and proactive service and resolve complaints as a priority.
3. RESPONSIBILITY FOR RESEARCH AND DEVELOPMENT Auditing of Services .
- Actively participate in support services audits. The audit results will be used for internal and external use including benchmarking against hotel standards.
- Address any areas of non-compliance with the RFLPS agreed service level
- Complete audits to ensure the business continuity of the security system infrastructure including CCTV, access control and alarm systems.
- Review the issuing and receipt of all Pears Institute
- Undertaking appropriate risk assessments to proactively identify area of non- compliance and risk and act as appropriate.
- Implement pro-active measures to prevent the recurrence of service
- Actively participate in cleaning audits and implement actions plans to improve efficiencies as appropriate.
- Ensure patrols are executed in accordance with the agreed daily duties and any exceptions to these patrols are investigated and communicated to the Building
- Complete audits to ensure catering operations comply with that Food Hygiene
- Ensure all catering team are appropriately trained in Food
Person Specification
Education & professional Qualifications
Essential
- Good education including English Language to GCSE standard or equivalent
- Knowledge of multiple disciplines and procedures to NVQ 3 or equivalent, relevant certification or equivalent experience and skills
- Good written and verbal skills, able t0 liaise with the public and staff at all levels
Skills and aptitudes
Essential
- Must be able to work under pressure and respond well in emergencies
- Excellent interpersonal skills o. Standard Keyboard skills
- Knowledge of word/excel and report writing
- Leadership skills with the ability to motivate staff
- Work on own initiative
Desirable
- Ability to undertake quality control and standard monitoring and setting
Personal Qualities -& attributes
Essential
- Professional and smart appearance
- Self motivated
Desirable
- A desire to be 'best in class' and make a difference
Royal Free World Class Values
Essential
- Demonstrable ability to meet the RFLPS Values
Experience
Essential
- Substantial experience in a Junior Management/Supervisory role: 0 Budget Monitoring 0 Recruitment and selection 0 Presenting/creating reports
- Experience/understanding of Sickness & Absence and Performance & Conduct policies
- Experience in the recruitment and selection process
Person Specification
Education & professional Qualifications
Essential
- Good education including English Language to GCSE standard or equivalent
- Knowledge of multiple disciplines and procedures to NVQ 3 or equivalent, relevant certification or equivalent experience and skills
- Good written and verbal skills, able t0 liaise with the public and staff at all levels
Skills and aptitudes
Essential
- Must be able to work under pressure and respond well in emergencies
- Excellent interpersonal skills o. Standard Keyboard skills
- Knowledge of word/excel and report writing
- Leadership skills with the ability to motivate staff
- Work on own initiative
Desirable
- Ability to undertake quality control and standard monitoring and setting
Personal Qualities -& attributes
Essential
- Professional and smart appearance
- Self motivated
Desirable
- A desire to be 'best in class' and make a difference
Royal Free World Class Values
Essential
- Demonstrable ability to meet the RFLPS Values
Experience
Essential
- Substantial experience in a Junior Management/Supervisory role: 0 Budget Monitoring 0 Recruitment and selection 0 Presenting/creating reports
- Experience/understanding of Sickness & Absence and Performance & Conduct policies
- Experience in the recruitment and selection process
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Free London Property Services Ltd
Address
The Pears Building, UCL Institute of Immunity and Transplantation
The Pears Building, UCL Institute of Immunity and Transplantation
Hampstead, London
NW3 2PP
Employer's website
http://jobs.royalfree.nhs.uk/ (Opens in a new tab)
