Job summary
A vacancy has arisen for a highly motivated individual to join our well established team of operators within the Switchboard dept. at Huddersfield Royal Infirmary. The department provides a service to patients, customers and staff 24 hours per day, 365 days per year.
The successful candidate will be responsible for providing an efficient call handling service as well as a requirements to handle emergency calls and alarm systems and be able to work speedily with accuracy whilst working on own initiative and have an excellent customer service manner.
The candidate must be able to remain calm under pressure, work unsociable hours, including nights, weekends and public holidays. You will need to be flexible in your approach as there may be a requirement to work at short notice to cover absences and holidays.
Main duties of the job
To receive external/internal calls and redirect as necessary.
In the case of an emergency fire call, the operator will follow set procedures making sure all relevant emergency staff are informed acting as liaison between the hospital and emergency services.
To operate the internal bleep system which includes programming the bleeps and distributing to new doctors giving guidance to staff on usage.
To operate the radio system and liaise with the appropriate personnel.
To respond to attack alarms activated on the hospital site reporting alarms quickly to security.
Monitoring Clinical Alarms across the hospital site and if activated, escalate to the Manager / Director on call.
Activate a weekly "test" of the Cardiac Arrest call, using the bleep system.
About us
You will work for Calderdale and Huddersfield Solutions Ltd (CHS) which is wholly owned by the trust to provide specialist support services for Estates, Facilities and Procurement. As an employee of CHS you will qualify for a £500 bonus (pro rata) and an additional 5 days annual leave (pro rata) (performance conditions apply).
Job description
Job responsibilities
To provide a 24-hour, 7 days a week service to include receiving and directing calls, assisting both the general public, CHS and Trust personnel.
Dealing with telephone calls both internally and externally district wide. Operating pager systems and monitoring critical alarms and keeping associated records.
Telecommunications staff are expected to be courteous and considerate at all times and have excellent customer care skills.
Due to the nature of the job, confidentiality must be adhered to at all times. The post holder may be the only member of staff on duty and will need to use their own initiative and be responsible for the full range of duties.
Job description
Job responsibilities
To provide a 24-hour, 7 days a week service to include receiving and directing calls, assisting both the general public, CHS and Trust personnel.
Dealing with telephone calls both internally and externally district wide. Operating pager systems and monitoring critical alarms and keeping associated records.
Telecommunications staff are expected to be courteous and considerate at all times and have excellent customer care skills.
Due to the nature of the job, confidentiality must be adhered to at all times. The post holder may be the only member of staff on duty and will need to use their own initiative and be responsible for the full range of duties.
Person Specification
Knowledge and skills
Essential
- A working knowledge and understanding of the provision of facilities
- Excellent communication and organisational skills, ability to prioritise and organise own workloads.
- Ability to manage own time. Multi tasking skills. Quick thinker, innovative and self motivated. Ability to work under pressure and meet tight deadlines whilst delivering high quality work.
Desirable
- Excellent customer service skills
Qualifications
Essential
- A good standard of general education to GCSE standard or equivalent at Grade C or above
Desirable
- IT qualification such as CLAIT or ECDL
Experience
Essential
- Ability to work undirected and using own judgement
- Good interpersonal and relationship building skills
Desirable
- Previous experience within a switchboard or call centre environment
Person Specification
Knowledge and skills
Essential
- A working knowledge and understanding of the provision of facilities
- Excellent communication and organisational skills, ability to prioritise and organise own workloads.
- Ability to manage own time. Multi tasking skills. Quick thinker, innovative and self motivated. Ability to work under pressure and meet tight deadlines whilst delivering high quality work.
Desirable
- Excellent customer service skills
Qualifications
Essential
- A good standard of general education to GCSE standard or equivalent at Grade C or above
Desirable
- IT qualification such as CLAIT or ECDL
Experience
Essential
- Ability to work undirected and using own judgement
- Good interpersonal and relationship building skills
Desirable
- Previous experience within a switchboard or call centre environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.