Domestic Services Supervisor (Community)
Calderdale and Huddersfield Solutions
The closing date is 05 May 2024
Job summary
An opportunity has arisen for a Domestic Services Supervisor (Community).
We are looking for a self motivated person with a positive attitude.
The candidate must hold a full driving licence and have access to own vehicles.
Main duties of the job
Summary of the role:
Oversee the operational day to day supervision of Domestic Services delivered to community properties facilitated by CHS. The post holder require access to their own vehicle. Reimbursement rates will be applicable.
Ensure quality services are delivered in compliance with relevant service specification and key performance indicators.
To provide continuous delivery of services and all associated policies and procedures are implemented as required.
To function as key contact for all daily operational issues, concerns and service failures, responding to and resolving such issues in a professional and timely manner.
About us
At CHS we understand the differences in delivering our services in complex environments and we have a flexible approach to meet the needs of our customers. Our Estates and Facilities management functions alongside our Medical Engineering, decontamination and procurement service, provides the following:
- Fully managed estate and building maintenance
- Medical engineering/equipment maintenance/ decontamination
- Procurement advice, guidance and governance
- Capital project management
- Transport
- Grounds maintenance.
- Portering
- Catering
- Cleaning (including robot and deep cleaning)
All provided to nationally recognised standards giving you assurance that your premises and equipment will be the best they can, and your customers will have confidence in you as a provider.
Job description
Job responsibilities
Key Responsibilites:
- Ensure sufficient numbers of staff are available to deliver quality and timely Domestic Services. Cover any staff shortages due to absence by the reallocation of work duties. Escalate issues to line manager where necessary.
- Respond to service delivery issues in a timely and professional manner.
- Conduct monthly team briefings, ensuring all colleagues are kept fully up to date.
- Communication both written and verbal, to all levels of staff relating to the provision of Facilities Services.
- Provide and receive technical and non-technical information, ensuring where relevant, such information is communicated effectively up to senior management level.
- Undertake such training as required to fulfil the responsibilities for Domestic Services Supervisor.
- Resolve operational services issues and failures in meeting the required service standards using own knowledge and experience.
- Analyse performance information related to the operational delivery of Domestic services. Assess any required action to recover failed standards and escalate where appropriate to the Assistant Facilities Manager
- Identify and action any poor practice which may result in financial loss to the Trust and report such to the Facilities Manager.
- In conjunction with the Facilities manager, organise on a day-to-day basis, the planning and delivery of Domestic Services in accordance with service specifications, work instructions, service level agreements and client requirements.
- To respond to incidents occurring with staff within the department and inform Facilities Manager of such matters. Conduct initial investigation as appropriate.
- To ensure all work allocated is undertaken and completed in accordance with relevant polices and procedures, accurately and within agreed timescales.
- Prioritising competing work areas effectively and with regard to appropriate deadlines within a managed framework.
- Liaise with departmental staff to identify any issues of service performance and agree recovery actions, reporting persistent failures to the Assistant Facilities manager.
- Check financial documentation for staff working in community settings e.g., overtime, consumable usage and time sheets.
- To organise and oversee any deep cleans and ad hoc/ periodic cleans.
- Ensure the safe and effective use of equipment, manage, and maintain machinery and provide adequate training.
- Assist the Facilities Manager with the recruitment, appointment, induction, training, monitoring and retention of staff.
- To liaise with multidisciplinary staff and stakeholders as appropriate to develop and maintain good working relationships and to ensure effective communication always takes place.
- Assist in the delivery and monitoring of appropriate work schedules, frequencies, and programs to ensure services are compliant with any associated standards to meet customer and service expectations. Conduct audits as per specification as required. Compile reports as required.
- Organise stock control and consumables as directed, distribute to community properties accordingly.
- To oversee the deep clean programme / teams
- To undertake individual appraisals and agree PDP domestic staff
- Undertake all such reasonable other duties as may be required as part of the role
Job description
Job responsibilities
Key Responsibilites:
- Ensure sufficient numbers of staff are available to deliver quality and timely Domestic Services. Cover any staff shortages due to absence by the reallocation of work duties. Escalate issues to line manager where necessary.
- Respond to service delivery issues in a timely and professional manner.
- Conduct monthly team briefings, ensuring all colleagues are kept fully up to date.
- Communication both written and verbal, to all levels of staff relating to the provision of Facilities Services.
- Provide and receive technical and non-technical information, ensuring where relevant, such information is communicated effectively up to senior management level.
- Undertake such training as required to fulfil the responsibilities for Domestic Services Supervisor.
- Resolve operational services issues and failures in meeting the required service standards using own knowledge and experience.
- Analyse performance information related to the operational delivery of Domestic services. Assess any required action to recover failed standards and escalate where appropriate to the Assistant Facilities Manager
- Identify and action any poor practice which may result in financial loss to the Trust and report such to the Facilities Manager.
- In conjunction with the Facilities manager, organise on a day-to-day basis, the planning and delivery of Domestic Services in accordance with service specifications, work instructions, service level agreements and client requirements.
- To respond to incidents occurring with staff within the department and inform Facilities Manager of such matters. Conduct initial investigation as appropriate.
- To ensure all work allocated is undertaken and completed in accordance with relevant polices and procedures, accurately and within agreed timescales.
- Prioritising competing work areas effectively and with regard to appropriate deadlines within a managed framework.
- Liaise with departmental staff to identify any issues of service performance and agree recovery actions, reporting persistent failures to the Assistant Facilities manager.
- Check financial documentation for staff working in community settings e.g., overtime, consumable usage and time sheets.
- To organise and oversee any deep cleans and ad hoc/ periodic cleans.
- Ensure the safe and effective use of equipment, manage, and maintain machinery and provide adequate training.
- Assist the Facilities Manager with the recruitment, appointment, induction, training, monitoring and retention of staff.
- To liaise with multidisciplinary staff and stakeholders as appropriate to develop and maintain good working relationships and to ensure effective communication always takes place.
- Assist in the delivery and monitoring of appropriate work schedules, frequencies, and programs to ensure services are compliant with any associated standards to meet customer and service expectations. Conduct audits as per specification as required. Compile reports as required.
- Organise stock control and consumables as directed, distribute to community properties accordingly.
- To oversee the deep clean programme / teams
- To undertake individual appraisals and agree PDP domestic staff
- Undertake all such reasonable other duties as may be required as part of the role
Person Specification
Knowledge and Skills
Essential
- Good organisational and supervision skills, ability to prioritise and organise own workloads
- Experience at working to deadlines
- Ability to manage own time
- Multi tasking skills
- Skilled at working with Multi-Disciplinary teams
- Communicate appropiately with staff & service users both orally & in writing
- Numeric & Writing skills to be able to accurately complete all necessary documentation
- Computer skills, Excel, Email
Desirable
Experience
Essential
- Demonstrable experience at Supervisor level within the Facilities Management environment
- A general understanding of the NHS procedures and requirements relating to Facilities Services
- Ability to lead and supervise service delivery teams
- Good interpersonal and relationship building skills
- Excellent ability to communicate effectively in writing and face-to-face
Desirable
- Knowledge and Experience of Domestic Services
Qualifications
Essential
- A good standard of general education
- Evidence of continuing professional development
General
Essential
- Able to fulfil the health requirements of the post as identified in the job description, taking into account any reasonable adjustments recommended by Occupational Health
- Demonstrate a committment to continuing professional development and academic progression
- Must be eligible to work in the UK.
- Ability to work in various lacations throughout the network of services provided bt the company / Calderdale and Huddersfield NHS Foundation Trust
- Must have access to own vehicle
Person Specification
Knowledge and Skills
Essential
- Good organisational and supervision skills, ability to prioritise and organise own workloads
- Experience at working to deadlines
- Ability to manage own time
- Multi tasking skills
- Skilled at working with Multi-Disciplinary teams
- Communicate appropiately with staff & service users both orally & in writing
- Numeric & Writing skills to be able to accurately complete all necessary documentation
- Computer skills, Excel, Email
Desirable
Experience
Essential
- Demonstrable experience at Supervisor level within the Facilities Management environment
- A general understanding of the NHS procedures and requirements relating to Facilities Services
- Ability to lead and supervise service delivery teams
- Good interpersonal and relationship building skills
- Excellent ability to communicate effectively in writing and face-to-face
Desirable
- Knowledge and Experience of Domestic Services
Qualifications
Essential
- A good standard of general education
- Evidence of continuing professional development
General
Essential
- Able to fulfil the health requirements of the post as identified in the job description, taking into account any reasonable adjustments recommended by Occupational Health
- Demonstrate a committment to continuing professional development and academic progression
- Must be eligible to work in the UK.
- Ability to work in various lacations throughout the network of services provided bt the company / Calderdale and Huddersfield NHS Foundation Trust
- Must have access to own vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.