North Tees & Hartlepool Solutions

Ward Hostess/Host

The closing date is 15 May 2025

Job summary

*Advert will close early once sufficient number of applications is reached*

We are seeking a Ward Host to join our catering team, to work on our University Hospital of North Tees site. This is a fantastic opportunity to join a supportive team, to help provide a high quality and efficient, patient orientated catering service working within the ward areas. Full training will be provided, so previous experience is not essential, and this will be a great role for someone looking for the next step in their career.

Benefits of working for NTH Solutions include:

  • A competitive annual leave allowance, starting at 28 days per annum (pro rata)+ Bank Holidays
  • An annual, performance based bonus
  • Opportunities for Personal and Professional Development
  • Working within a supportive, inclusive organisation
  • Health and Well-Being Initiatives
  • Enrolmentinto a pension scheme

Main duties of the job

As a Ward Hostess, your role is integral in the provision of a comprehensive catering service for our patients, visitors and staff, the NHS couldn't function without you.

Duties include:

Collating patient choices of the menu

Preparation of food

Plating and presenting the patient meals on the wards

Providing a beverage and snack round

The catering department currently offer a shift pattern of working 2.5 days over 7 days, which will include some weekend working.

About us

NTH Solutions is a wholly owned subsidiary company of North Tees and Hartlepool NHS Foundation Trust, established in April 2018 to provide estates, facilities and support services.

Our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.

At NTH Solutions we work as a team, we support each other, learn from one another and have our patients at the heart of everything we do.

We are looking to employ honest, dedicated individuals to join our team, we recruit for values and together, we are North Tees and Hartlepool.

Details

Date posted

08 May 2025

Pay scheme

Other

Salary

£23,615 a year pro rata, per annum

Contract

Permanent

Working pattern

Part-time

Reference number

345-NTHS7129675

Job locations

University Hospital of North Tees

Hardwick Road

Stockton-on-Tees

TS19 8PE


Job description

Job responsibilities

The role will include:

  • Basic preparation of ingredients, salads, sandwiches, hot snacks, gravies, custard in a food safe manner
  • Ward based processing of patient crockery, cutlery and food service utensils through mechanised dish wash machine
  • Reconciling patient meal deliveries against meals ordered and inform the catering help desk of any shortages/inaccuracies
  • Ensuring economical use of food/ingredients and minimisation of waste
  • Meeting food service time-scale
  • Maintaining high standards of cleanliness in designated work areas within documented cleaning schedules, as well as ad hoc cleaning duties
  • Ensure high standards of food safety and Hazard Analysis Critical Control Point (H.A.C.C.P) are achieved and maintained
  • To work safely in accordance with Trust Health & Safety Policies
  • Ensure accurate and complete records of core food temperatures, refrigerator temperatures and cleaning schedules are kept
  • Competent in the completion of basic departmental forms and other relevant Trust documents
  • Work towards the objectives agreed in the Annual Personal Development Review process
  • Contribute to service improvement by evaluating own work and that of the team and making changes where appropriate
  • Competent in understanding and working within the remit of the Trusts confidentiality policy
  • Take responsibility for personal development and education and maintenance of a personal development plan

Job description

Job responsibilities

The role will include:

  • Basic preparation of ingredients, salads, sandwiches, hot snacks, gravies, custard in a food safe manner
  • Ward based processing of patient crockery, cutlery and food service utensils through mechanised dish wash machine
  • Reconciling patient meal deliveries against meals ordered and inform the catering help desk of any shortages/inaccuracies
  • Ensuring economical use of food/ingredients and minimisation of waste
  • Meeting food service time-scale
  • Maintaining high standards of cleanliness in designated work areas within documented cleaning schedules, as well as ad hoc cleaning duties
  • Ensure high standards of food safety and Hazard Analysis Critical Control Point (H.A.C.C.P) are achieved and maintained
  • To work safely in accordance with Trust Health & Safety Policies
  • Ensure accurate and complete records of core food temperatures, refrigerator temperatures and cleaning schedules are kept
  • Competent in the completion of basic departmental forms and other relevant Trust documents
  • Work towards the objectives agreed in the Annual Personal Development Review process
  • Contribute to service improvement by evaluating own work and that of the team and making changes where appropriate
  • Competent in understanding and working within the remit of the Trusts confidentiality policy
  • Take responsibility for personal development and education and maintenance of a personal development plan

Person Specification

Qualifications

Essential

  • GCSE or equivalent in English and Maths

Desirable

  • High level of awareness of food hygiene, Hazard Analysis Critical Control Point (HACCP) and Health and Safety principles.
  • Food Hygiene Training

Experience

Desirable

  • Previous experience in catering
  • Previous experience working with the general public

Skills

Essential

  • Excellent Communication Skills
  • Able to work on own initiative
  • Able to work well under pressure

Desirable

  • Customer care skills
Person Specification

Qualifications

Essential

  • GCSE or equivalent in English and Maths

Desirable

  • High level of awareness of food hygiene, Hazard Analysis Critical Control Point (HACCP) and Health and Safety principles.
  • Food Hygiene Training

Experience

Desirable

  • Previous experience in catering
  • Previous experience working with the general public

Skills

Essential

  • Excellent Communication Skills
  • Able to work on own initiative
  • Able to work well under pressure

Desirable

  • Customer care skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Tees & Hartlepool Solutions

Address

University Hospital of North Tees

Hardwick Road

Stockton-on-Tees

TS19 8PE


Employer's website

https://nthsolutions.co.uk (Opens in a new tab)


Employer details

Employer name

North Tees & Hartlepool Solutions

Address

University Hospital of North Tees

Hardwick Road

Stockton-on-Tees

TS19 8PE


Employer's website

https://nthsolutions.co.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Head of Operations

Laura Wilkinson

laura.wilkinson27@nhs.net

01642624679

Details

Date posted

08 May 2025

Pay scheme

Other

Salary

£23,615 a year pro rata, per annum

Contract

Permanent

Working pattern

Part-time

Reference number

345-NTHS7129675

Job locations

University Hospital of North Tees

Hardwick Road

Stockton-on-Tees

TS19 8PE


Supporting documents

Privacy notice

North Tees & Hartlepool Solutions's privacy notice (opens in a new tab)