Medicines Counter Assistant

Job summary

PLEASE NOTE THIS POST IS NOT AGENDA FOR CHANGE AND IS SUBJECT TO SOUTH TEES HEALTHCARE MANAGEMENT LTD TERMS AND CONDITIONS.

An exciting opportunity has arisen for a Pharmacy Counter Assistant to join a dedicated team working in the Outpatient Pharmacy at James Cook University Hospital. The post holder will be a key member of the outpatient's pharmacy team, making major contributions to the daily workflow to ensure outstanding quality services for customers and service users.

Under the leadership of the pharmacy manager, the successful candidate will deliver outstanding services, ensuring that these are provided in accordance with the relevant professional, ethical, legal and locally agreed policies, procedures and standards.

Main duties of the job

The successful candidate will use excellent customer service skills to greet customers, hospital staff and service users both at the reception counter and via the telephone. They will accurately receive prescriptions into the pharmacy, and correctly receive payment for prescriptions and other items using the till.

THE SUCCESSFUL CANDIDATE MUST BE ABLE TO WORK THE REQUIRED HOURS COVERING EXTENDED OPENING HOURS.

Other responsibilities include providing advice on over the counter products, referring patients appropriately to the pharmacist, operating IT systems, and supporting stock management when necessary.

We are looking for a motivated and positive individual who can contribute to the efficiency of the outpatient pharmacy services, with outstanding customer satisfaction and communication skills. Applying candidates should be strong team players, be flexible to change and have confidence to effectively liaise with other health care professionals in a hospital setting. The successful candidate will be required to obtain the Medicines Counter Assistant Qualification via distance learning, if not already held.

Please note this post will close at sufficient applicants.

About us

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.