Job summary
Switchboard Operator, GMS Band A (15 hours a week)
To operate the central communication service & associated systems. To ensure a 24 hour service is provided in a courteous & friendly manner & is responsive to the need of GMS, the Trust & their users.
Part Time (15 hours per week): night cover and ad hoc cover for full time shifts (holidays, generator test days etc).
Week 1 - Tuesday 0900-1700 & Friday 2200-00700
Week 2 - Wednesday 2200-0700 & Thursday 2200-0700
Week 3 - Friday 2200-0700 & Saturday 2200-0700
Week 4 - Tuesday 0900-1700 & Wednesday 0900-1700
Week 5 - Tuesday 0900-1700 & Sunday 2200-0700
Please note this job will attract GMS Terms and Conditions of Service (TCS) not Agenda for Change as stated.
Please see attached TCS for reference
Main duties of the job
To operate the Mitel switchboard consoles with an efficient, courteous & friendly manner whilst answering calls professionally within an agreed timescale.
To operate the 2222 EMERGENCY SERVICE, ensuring the correct emergency team code is used in an immediate response to fires, security alerts & both medical & psychiatric emergencies relating to one of the three hospitals covered.
To monitor several alarm panels & systems highlighting medical gasses, pathology alarms, intruder alarms, ward alarms, fire alarms & all pinpoint alarms. Ensuring appropriate emergency teams are contacted as necessary & all logs and reports to be completed.
To liaise with various departments & use the intranet to ensure that when producing the On-Call sheets the correct member of staff is contacted when required.
About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Job description
Job responsibilities
To operate the Mitel switchboard consoles with an efficient, courteous & friendly manner whilst answering calls professionally within an agreed timescale.
To operate the 2222 EMERGENCY SERVICE, ensuring the correct emergency team code is used in an immediate response to fires, security alerts & both medical & psychiatric emergencies relating to one of the three hospitals covered.
To monitor several alarm panels & systems highlighting medical gasses, pathology alarms, intruder alarms, ward alarms, fire alarms & all pinpoint alarms. Ensuring appropriate emergency teams are contacted as necessary & all logs and reports to be completed.
To liaise with various departments & use the intranet to ensure that when producing the On-Call sheets the correct member of staff is contacted when required.
The efficient operation of the Stanley Paging system for both emergencies & non-emergencies alike, the programming & deprogramming of bleeps for individuals whilst keeping an up to-date inventory of where bleeps are.
General administrative duties including, photocopying, emails, organising mail, key handling, report writing & maintaining accurate logs.
Working with outside companies and hospitals to arrange the collection and transportation of patients, staff, medication & samples.
To complete mandatory training & E-Learning in order to keep up to date with the requirements of the trust.
To correctly log the location & problems reported by staff members within the trust in order to let the estates & engineering teams attend jobs in a timely manner.
Working with the security team to produce an audit detailing overnight visitors to the hospital.
Job description
Job responsibilities
To operate the Mitel switchboard consoles with an efficient, courteous & friendly manner whilst answering calls professionally within an agreed timescale.
To operate the 2222 EMERGENCY SERVICE, ensuring the correct emergency team code is used in an immediate response to fires, security alerts & both medical & psychiatric emergencies relating to one of the three hospitals covered.
To monitor several alarm panels & systems highlighting medical gasses, pathology alarms, intruder alarms, ward alarms, fire alarms & all pinpoint alarms. Ensuring appropriate emergency teams are contacted as necessary & all logs and reports to be completed.
To liaise with various departments & use the intranet to ensure that when producing the On-Call sheets the correct member of staff is contacted when required.
The efficient operation of the Stanley Paging system for both emergencies & non-emergencies alike, the programming & deprogramming of bleeps for individuals whilst keeping an up to-date inventory of where bleeps are.
General administrative duties including, photocopying, emails, organising mail, key handling, report writing & maintaining accurate logs.
Working with outside companies and hospitals to arrange the collection and transportation of patients, staff, medication & samples.
To complete mandatory training & E-Learning in order to keep up to date with the requirements of the trust.
To correctly log the location & problems reported by staff members within the trust in order to let the estates & engineering teams attend jobs in a timely manner.
Working with the security team to produce an audit detailing overnight visitors to the hospital.
Person Specification
Qualifications
Essential
- Basic IT skills
- Good clear spoken telephone manner
- English and Maths
Desirable
- Telephonist / call Centre
Experience
Desirable
- Telephone/switchboard
- Administration skills
- Working at times in a pressured environment
Knowledge/ Skills
Essential
- Flexible attitude to working
Desirable
- Professional office environment or similar
Person Specification
Qualifications
Essential
- Basic IT skills
- Good clear spoken telephone manner
- English and Maths
Desirable
- Telephonist / call Centre
Experience
Desirable
- Telephone/switchboard
- Administration skills
- Working at times in a pressured environment
Knowledge/ Skills
Essential
- Flexible attitude to working
Desirable
- Professional office environment or similar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
