Switchboard Operator / Telephonist, GMS Band A

Job summary

To operate the central communication service & associated systems. To ensure a 24 hour service is provided in a courteous & friendly manner & is responsive to the need of GMS, the Trust & their users.

Full Time (37.5 hours): 7am-3pm & 2pm-10pm, 4 days on 2 days off rotating between the two shifts.

Part Time (15 hours): night cover and ad hoc cover for full time shifts (holidays, generator test days etc).

Main duties of the job

To operate the Mitel switchboard consoles with an efficient, courteous & friendly manner whilst answering calls professionally within an agreed timescale.

To operate the 2222 EMERGENCY SERVICE, ensuring the correct emergency team code is used in an immediate response to fires, security alerts & both medical & psychiatric emergencies relating to one of the three hospitals covered

To monitor several alarm panels & systems highlighting medical gasses, pathology alarms, intruder alarms, ward alarms, fire alarms & all pinpoint alarms. Ensuring appropriate emergency teams are contacted as necessary & all logs and reports to be completed.

To liaise with various departments & use the intranet to ensure that when producing the On-Call sheets the correct member of staff is contacted when required.

About us

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.