Apprentice Hospitality Team Member - Level 2

Gloucestershire Managed Services

Information:

This job is now closed

Job summary

We are looking for an enthusiastic, creative and friendly customer focused individuals who have a passion for food and interested in a Hospitality Team Member level 2 Apprenticeship at Gloucestershire Managed Services. This is an exciting opportunity to learn new skills and become part of the Catering Services

Job Title:

Hospitality Team Member level 2

Division

GMS

Department:

Catering, Gloucestershire Royal Hospital

Responsible and accountable to:

Senior Supervisor/Catering Manager

Terms of contract:

GMS Apprenticeship Terms and Conditions, Fixed Term ( 15 months)

Location:

Catering Department, Gloucestershire Royal Hospital and rotate to Cheltenham General Hospital

Hours

37.5 hours per week; Monday to Friday

Gloucestershire Managed Services aims to provide a best value customer service which ensures a safe, compliant and sustainable environment, and that supports our customers to be efficient and effective in patient care

Main duties of the job

The Hospitality Team Member apprenticeship at Gloucestershire Managed Services is an excellent opportunity to complete a Level 2 (Intermediate) Apprenticeship and be able to carry out core catering tasks

Key competencies will include

  • To be flexible and be able to work in the stores, kitchen, retail and food beverage services for patients, staff and visitors
  • Work as part of a team to provide safe, compliant services including transportation of food across GMS sites, at ward level through manually pushing/pulling of trollies. In the catering department and retail areas across GMS sites, completing necessary documentation require to evidence compliance with food Hygiene Law
  • Elements of this post have a significant amount of personal contact with patients, staff and visitors.
  • Occasionally, you may be required to cross services and work with other departments in GMS. This work will be undertaken under the direct supervision of other qualified/experienced staff

About us

Gloucestershire Managed Service (GMS) is a newly established private company, wholly owned by Gloucestershire Hospitals NHS Foundation Trust, which provides the Trust with estates, facilities, sterile services and materials management services for the Trust.

GMS aims to provide a best value customer service which ensures a safe, compliant and sustainable environment, and that supports our customers to be efficient and effective in patient care

We are a new and ambitious company aiming to continue providing an excellent service, improving the wellbeing of everyone we serve through supporting and delivering services that match the best nationally.

GMS values and respects the diversity of its employees, and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Date posted

19 October 2021

Pay scheme

Other

Salary

£10,132 a year per annum

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

318-21-GMS7795AG

Job locations

Gloucester Hospital

Gloucester

GL1 3NN


Job description

Job responsibilities

During the apprenticeship the apprentice will gain and apply the following skills, knowledge and behaviours

  • To provide patients, staff and visitors with an efficient and timely food and beverage service in a polite and courteous manner in order to achieve high standard of service, customers would expect and communicate effectively with patients especially when completing beverage service and be aware of specific dietary requirements

  • To ensure patients privacy and dignity is maintained throughout your work

  • To listen to customer feedback by listening to what the customer is objecting about, confirm the validity of the concern and raise these concerns with your manager

  • To carry out basic food preparation, packing, labelling and chilling of sandwiches and other food products, according to set recipes and procedures

  • To carry out basic cooking duties including producing food for breakfast service and back bar items for retail service, including packing and labelling of pre-prepared food commodities for patients including special diets

  • To be responsible for food and beverage services at ward level, prepare patients beverages and snacks and clearing up of patients beverage service in accordance to the work schedule

  • Collect menu cards from wards and departments in a timely fashion in readiness for the daily service

  • Provide ward based catering services and individual tray meal service, the regeneration process. Preparation for service, portioning and presentation of the meals and beverages, checking for specialist diets and liaising with nursing staff to ensure the correct items are provided

  • Support the chefs with basic cooking duties and assisting at service times to ensure food and beverages are served at the right time

  • To co-operate with other members of staff to ensure the efficient and safe operation of the department

  • Responsible for safe and secure storage of food stock for the ward pantrys checking dates and removing out of date stock. Assist colleagues to establish accurate food stock levels and report low stock levels to your supervisor for: food, consumables and cleaning products

  • To be responsible for undertaking ward fridge temperatures and recording all the information accurately to ensure compliance with food hygiene legislation, and Hazard Analysis Critical Control Points requirements (HACCP)

  • The apprentice will have an understanding of all products for sale, where they are located, brand names, place of manufacture and price

To operate cash register and alternative payment system in the retail areas, reconcile monies ensuring that standing operating procedures are applied and followed.

  • To observe and comply with Food Hygiene & Health and Safety Regulations at all times, Also to be responsible for adhering to all GMS policies, procedures and guidelines as appropriate

  • To wash up cutlery, crockery, utensils, equipment and containers, ensuring a clean and safe food and beverage service is available at all times.

  • Complete daily and weekly cleaning of all areas in accordance with COSHH and departmental schedules and specifications. Use appropriate equipment, chemicals and work methods, tasks to include cleaning of wall washing, floor maintenance, high cleaning, freezers and refrigerators etc via scrubbing machines and pressure cleaners. Ensure all equipment is cleaned and maintained in the appropriate manner and ensure compliance with food hygiene law. Follow cleaning schedules and document cleaning compliances
  • Clean and replenish the vending machines on a regular basis, suggest improvements to the service as trends change, completing all relevant documentation and sales information

  • Follow the correct use and care of equipment, reporting any damage, malfunction or maintenance requirements to the GMS help desk and advise the supervisor of action taken with the documented information on the job number
  • To report maintenance and equipment faults and building fabric issues to the GMS helpdesk and notify your supervisor in accordance with local procedure. Report all sightings of pests to the helpdesk coordinator in line with local procured and inform your supervisor
  • To manage the receipt of stock deliveries and ensure that delivered food and other items are thoroughly checked both physically and against delivery notes, stock rotated and stored in accordance with standard operating procedures
  • You will be supporting colleagues by accepting deliveries for the catering department receipt, store, issue and distribute all food, alcohol, non-food stocks, ensuring deliveries are correct and meet the relevant food hygiene legislation
  • Ensure all delivery documentation is kept securely, checked and discrepancies dealt with or escalated appropriately to ensure timely payment of invoices
  • Ensure that all instructions relating to the correct procedure for handling and storing of food for traditional cooking and cook freeze/chill systems are observed at all times following the HACCP documentation
  • Assist with the loading and unloading of vehicles, breakdown of bulk packs into the item of issue and remove all the waste into the correct waste stream
  • To attend any training courses identified as relevant to the post or in an effort to assist personal development
  • To comply with all Trust Policies, Procedures and initiatives

  • To report to a supervisor any accident/incident immediately it occurs
  • To maintain a clean, tidy and professional appearance
  • You will be expected to work on both sites of Gloucestershire Hospitals NHS Foundation Trust, (i.e. Gloucestershire Royal Hospital & Cheltenham General Hospital)

Job description

Job responsibilities

During the apprenticeship the apprentice will gain and apply the following skills, knowledge and behaviours

  • To provide patients, staff and visitors with an efficient and timely food and beverage service in a polite and courteous manner in order to achieve high standard of service, customers would expect and communicate effectively with patients especially when completing beverage service and be aware of specific dietary requirements

  • To ensure patients privacy and dignity is maintained throughout your work

  • To listen to customer feedback by listening to what the customer is objecting about, confirm the validity of the concern and raise these concerns with your manager

  • To carry out basic food preparation, packing, labelling and chilling of sandwiches and other food products, according to set recipes and procedures

  • To carry out basic cooking duties including producing food for breakfast service and back bar items for retail service, including packing and labelling of pre-prepared food commodities for patients including special diets

  • To be responsible for food and beverage services at ward level, prepare patients beverages and snacks and clearing up of patients beverage service in accordance to the work schedule

  • Collect menu cards from wards and departments in a timely fashion in readiness for the daily service

  • Provide ward based catering services and individual tray meal service, the regeneration process. Preparation for service, portioning and presentation of the meals and beverages, checking for specialist diets and liaising with nursing staff to ensure the correct items are provided

  • Support the chefs with basic cooking duties and assisting at service times to ensure food and beverages are served at the right time

  • To co-operate with other members of staff to ensure the efficient and safe operation of the department

  • Responsible for safe and secure storage of food stock for the ward pantrys checking dates and removing out of date stock. Assist colleagues to establish accurate food stock levels and report low stock levels to your supervisor for: food, consumables and cleaning products

  • To be responsible for undertaking ward fridge temperatures and recording all the information accurately to ensure compliance with food hygiene legislation, and Hazard Analysis Critical Control Points requirements (HACCP)

  • The apprentice will have an understanding of all products for sale, where they are located, brand names, place of manufacture and price

To operate cash register and alternative payment system in the retail areas, reconcile monies ensuring that standing operating procedures are applied and followed.

  • To observe and comply with Food Hygiene & Health and Safety Regulations at all times, Also to be responsible for adhering to all GMS policies, procedures and guidelines as appropriate

  • To wash up cutlery, crockery, utensils, equipment and containers, ensuring a clean and safe food and beverage service is available at all times.

  • Complete daily and weekly cleaning of all areas in accordance with COSHH and departmental schedules and specifications. Use appropriate equipment, chemicals and work methods, tasks to include cleaning of wall washing, floor maintenance, high cleaning, freezers and refrigerators etc via scrubbing machines and pressure cleaners. Ensure all equipment is cleaned and maintained in the appropriate manner and ensure compliance with food hygiene law. Follow cleaning schedules and document cleaning compliances
  • Clean and replenish the vending machines on a regular basis, suggest improvements to the service as trends change, completing all relevant documentation and sales information

  • Follow the correct use and care of equipment, reporting any damage, malfunction or maintenance requirements to the GMS help desk and advise the supervisor of action taken with the documented information on the job number
  • To report maintenance and equipment faults and building fabric issues to the GMS helpdesk and notify your supervisor in accordance with local procedure. Report all sightings of pests to the helpdesk coordinator in line with local procured and inform your supervisor
  • To manage the receipt of stock deliveries and ensure that delivered food and other items are thoroughly checked both physically and against delivery notes, stock rotated and stored in accordance with standard operating procedures
  • You will be supporting colleagues by accepting deliveries for the catering department receipt, store, issue and distribute all food, alcohol, non-food stocks, ensuring deliveries are correct and meet the relevant food hygiene legislation
  • Ensure all delivery documentation is kept securely, checked and discrepancies dealt with or escalated appropriately to ensure timely payment of invoices
  • Ensure that all instructions relating to the correct procedure for handling and storing of food for traditional cooking and cook freeze/chill systems are observed at all times following the HACCP documentation
  • Assist with the loading and unloading of vehicles, breakdown of bulk packs into the item of issue and remove all the waste into the correct waste stream
  • To attend any training courses identified as relevant to the post or in an effort to assist personal development
  • To comply with all Trust Policies, Procedures and initiatives

  • To report to a supervisor any accident/incident immediately it occurs
  • To maintain a clean, tidy and professional appearance
  • You will be expected to work on both sites of Gloucestershire Hospitals NHS Foundation Trust, (i.e. Gloucestershire Royal Hospital & Cheltenham General Hospital)

Person Specification

Qualifications

Essential

  • GCSE Level or equivalent Grade D(3) English, or equivalent (e.g. Functional Skills Level 1 Literacy) and Mathematics GCSE Grade D(3) or equivalent (e.g. Functional Skills Level 1 Numeracy)

Experience

Essential

  • Basic level of competence in the standard range of Microsoft Office applications and email programmes

Knowledge

Essential

  • Good communication skills, both written and verbal

Desirable

  • To have a basic understanding of Health & Safety, COSHH, Manual handling
Person Specification

Qualifications

Essential

  • GCSE Level or equivalent Grade D(3) English, or equivalent (e.g. Functional Skills Level 1 Literacy) and Mathematics GCSE Grade D(3) or equivalent (e.g. Functional Skills Level 1 Numeracy)

Experience

Essential

  • Basic level of competence in the standard range of Microsoft Office applications and email programmes

Knowledge

Essential

  • Good communication skills, both written and verbal

Desirable

  • To have a basic understanding of Health & Safety, COSHH, Manual handling

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Gloucestershire Managed Services

Address

Gloucester Hospital

Gloucester

GL1 3NN


Employer's website

https://www.gloshospitals.nhs.uk/gloucestershire-managed-services/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Managed Services

Address

Gloucester Hospital

Gloucester

GL1 3NN


Employer's website

https://www.gloshospitals.nhs.uk/gloucestershire-managed-services/ (Opens in a new tab)

For questions about the job, contact:

Catering Operations Manager

Mark Lane

mark.lane5@nhs.net

03004226438

Date posted

19 October 2021

Pay scheme

Other

Salary

£10,132 a year per annum

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

318-21-GMS7795AG

Job locations

Gloucester Hospital

Gloucester

GL1 3NN


Supporting documents

Privacy notice

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