Receptionist/Switchboard Operator

Job summary

Undertake Facilities Helpdesk/Reception duties, including but not limited to arranging ID badges and access control for staff and external contractors, assisting with travel requests, maintain parking permit database and deal with staff and patient/visitor car parking queries. Provide an efficient and responsive switchboard operator service, dealing with internal/external routine and emergency calls in a prompt and courteous manner, operating the hospital paging system, monitoring and responding to alarms within the switchboard area.

Main duties of the job

• Timely issue and replacement of staff ID badges.

• Maintain access control register, arranging required access in line with approvals.

• Process staff bus pass applications and renewals, ensure invoices and credits are correct and payments are made in a timely manner.

• Raise stock and non-stock requisitions via relevant system to order office equipment and materials

• Extract information from BT portal for recharging.

• Maintain parking permit database, assist with queries from staff, patients and visitors and help rectify issues.

• Assist patients and visitors with directions and help resolve any issues raised.

• Deal with internal and external phone calls in a prompt and courteous manner, use Careflow and other systems to direct callers to correct location.

• Deal with emergency calls, contacting hospital staff on and off site as and when required.

• Operate the hospital paging system (cardiac arrests, major incidents, trauma, fire calls, etc).

About us

QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.

We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).

In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.

QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.