Job summary
To undertake the duties of a Pharmacy Counter Assistant and contribute to the Pharmacy Service provided by the QE Facilities Outpatient Pharmacy, Gateshead Health NHS Foundation Trust.
Experience within a Pharmacy setting is not essential for this role - full onsite training will be provided.
Main duties of the job
- Work as part of the pharmacy team to deliver a professional, high quality, patient focused service from the QE Facilities Outpatient Pharmacy.
- Be qualified and demonstrate competency when providing advice to the public and in making appropriate recommendations when selling 'Over the Counter' medicines.
- Ensure a high level of patient confidentiality as all times
- Understand the legal and professional obligations required on the counter of a GPhC registered Pharmacy.
- Undertake and support the development of the Pharmacy counter duties as described in the Pharmacy Standard Operating Procedures (SOP).
- Undertake appropriate training and demonstrate competency in the use of the counter cash drawer and processing cash and card payments.
- Undertake appropriate training and demonstrate competency in the use of the ASCRIBE Pharmacy Support System for ordering Pharmacy counter lines.
- Participate in the required stock taking procedures and report any stock discrepancies to the appropriate person.
- Maintain and develop personal knowledge and skills
- Maintain a clean and tidy environment in line with a 'safer care' Pharmacy policy.
- Be aware of the QEF Pharmacy Key Performance Indicator (KPI) targets and current results.
- Achieve objectives agreed at appraisal/individual performance review with line manager.
- Work with line manager to identify individual training needs and establish a Personal Development Plan.
About us
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
QEF is a separate legal entity that operates along commercial lines, with separate governance arrangements and the ability to recruit its own staff on its own Terms & Conditions to provide greater flexibility. QEF has been established on the solid foundations of the NHS and is able to provide a flexible, proactive range of high quality services, delivered on the lines of a commercial organisation.
We do not hold a sponsorship license and are unable to offer employment under any sponsorship arrangement.
Job description
Job responsibilities
- Ability to carry out the receipt of Gateshead Health NHS Foundation Trust Out-Patient prescriptions.
- Be competent in providing advice to the public and in make appropriate recommendations when selling Over the Counter medicines.
- Understand individual role and responsibilities and know when to refer queries to the dispensary team, Supervisor or Responsible Pharmacist.
Understand the principle of Safer care in the dispensary and work within a just culture environment for error reporting and learning from previous incidents.
Job description
Job responsibilities
- Ability to carry out the receipt of Gateshead Health NHS Foundation Trust Out-Patient prescriptions.
- Be competent in providing advice to the public and in make appropriate recommendations when selling Over the Counter medicines.
- Understand individual role and responsibilities and know when to refer queries to the dispensary team, Supervisor or Responsible Pharmacist.
Understand the principle of Safer care in the dispensary and work within a just culture environment for error reporting and learning from previous incidents.
Person Specification
Knowledge
Essential
- Knowledge of the Laws, Guidelines and Standards relating to the sale and supply of medicines from a GPhC registered Pharmacy
- Demonstrate excellent communication skills. Ability to explain clearly and listen to members of the public and other healthcare professionals
- Demonstrate excellent Customer skills
- Demonstrate an appropriate level of IT skills
- Demonstrate appropriate level of organisational skills
Experience
Desirable
- Pharmacy Counter Assistant experience in Hospital Pharmacy or Community Pharmacy
Qualifications
Desirable
- Have an MCA or HCA NVQ Level 2 in Pharmacy Services
Person Specification
Knowledge
Essential
- Knowledge of the Laws, Guidelines and Standards relating to the sale and supply of medicines from a GPhC registered Pharmacy
- Demonstrate excellent communication skills. Ability to explain clearly and listen to members of the public and other healthcare professionals
- Demonstrate excellent Customer skills
- Demonstrate an appropriate level of IT skills
- Demonstrate appropriate level of organisational skills
Experience
Desirable
- Pharmacy Counter Assistant experience in Hospital Pharmacy or Community Pharmacy
Qualifications
Desirable
- Have an MCA or HCA NVQ Level 2 in Pharmacy Services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
