Job summary
Are you an experienced qualified People and OD professional who is looking for a new challenge.
Supporting the Deputy People and OD Lead you will work in partnership with the operational managers and their teams, providing operational advice on people and OD matters in line with the needs of the business.
You will be forward thinking, operationally minded and informed by data to enable you to pro-actively support your Head of People Services. You will take shared accountability under the direction of the Head of People Services for the QE Facilities people strategy, providing guidance and operational advice on a range of matters to reach business focused solutions. This will include operational advice and guidance relating to terms and conditions, absence, discipline, grievance, harassment and bullying, organisational change and ensuring consistent application of employment law.
Main duties of the job
To provide professional People and OD Support and advice to the organisation on a range of people and OD issues, to include but not limited to, attendance/absence management, disciplinary and grievance matters, performance issues, policy interpretation and advice, organisational change, and development, bullying and harassment, employment legislation matters, retention, maternity, paternity and parental leave matters, redeployment, probationary periods, and flexible working.
About us
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Job description
Job responsibilities
Communication
- Required to develop effective working relationships with colleagues throughout the organisation at all levels.
- Required to regularly communicate highly sensitive and contentious information effectively in writing and verbally with individuals (i.e., during disciplinary investigations or personal sickness meetings).
- Work in partnership to develop and maintain effective relationships with staff side representatives including actively demonstrating an inclusive and consultative approach when dealing with all staff.
- Work in partnership with Group colleagues from Resourcing, L&D, Occupational Health and People Information and Data who are assigned to supporting your organisation to ensure a seamless and cohesive customer service.
- Provide on-going coaching and development to line managers during all operational conversations/interventions.
Policy & Organisational Development
- To support the Head of People Services and Deputy People and OD Lead as required with organisational and group level projects and people policies, ensuring that they represent best practice, meet all appropriate employment legislation, drive improvements and effective people practices.
Employee Relations
- Interpret regulations, standards, employment legislation and case law, providing effective operational advice and guidance.
- To support all Employee Relations case work and associated panels, providing guidance and support and being responsible for ensuring the process is correctly administered.
- To promote a culture of partnership working between managers, employees, and staff representatives locally and promote an open and collaborative approach to joint working and problem solving.
- Under the direction of the Head of People Services, provide support in the management and implementation of organisational change programmes, projects and trust-wide initiatives.
- To support line managers in effectively managing absence in their teams, ensuring that these are conducted in time, and in line with organisational policies and procedures.
- Ensure excellent people management practices are used to recruit and retain a high calibre of staff through advice to line managers, liaising with the Recruitment team and being the People Services representative on panels as and when required.
- Have shared responsibility for updating all People Services internal records and systems.
Judgement and analysis
- Provide advice and support to managers on a wide range of complex or sensitive issues, working within policies and procedures
making judgements on a case-by-case basis.
- Provide advice on terms and conditions including QEF and Agenda for Change, seeking advice where necessary.
- Work with line managers to problem solve and identify solutions to individual employee situations. The post holder will be required to analyse issues and provide advice on how to progress.
- To analyse sickness absence figures and reasons for absence in specific areas, to identify trends and concerns that can be proactively addressed.
- To think of, develop and drive new initiatives to reduce levels of absence occurring and improve attendance at work. This will include developing new ways of working, releasing stressors at work, solving staff concerns, increasing staff morale etc.
Job description
Job responsibilities
Communication
- Required to develop effective working relationships with colleagues throughout the organisation at all levels.
- Required to regularly communicate highly sensitive and contentious information effectively in writing and verbally with individuals (i.e., during disciplinary investigations or personal sickness meetings).
- Work in partnership to develop and maintain effective relationships with staff side representatives including actively demonstrating an inclusive and consultative approach when dealing with all staff.
- Work in partnership with Group colleagues from Resourcing, L&D, Occupational Health and People Information and Data who are assigned to supporting your organisation to ensure a seamless and cohesive customer service.
- Provide on-going coaching and development to line managers during all operational conversations/interventions.
Policy & Organisational Development
- To support the Head of People Services and Deputy People and OD Lead as required with organisational and group level projects and people policies, ensuring that they represent best practice, meet all appropriate employment legislation, drive improvements and effective people practices.
Employee Relations
- Interpret regulations, standards, employment legislation and case law, providing effective operational advice and guidance.
- To support all Employee Relations case work and associated panels, providing guidance and support and being responsible for ensuring the process is correctly administered.
- To promote a culture of partnership working between managers, employees, and staff representatives locally and promote an open and collaborative approach to joint working and problem solving.
- Under the direction of the Head of People Services, provide support in the management and implementation of organisational change programmes, projects and trust-wide initiatives.
- To support line managers in effectively managing absence in their teams, ensuring that these are conducted in time, and in line with organisational policies and procedures.
- Ensure excellent people management practices are used to recruit and retain a high calibre of staff through advice to line managers, liaising with the Recruitment team and being the People Services representative on panels as and when required.
- Have shared responsibility for updating all People Services internal records and systems.
Judgement and analysis
- Provide advice and support to managers on a wide range of complex or sensitive issues, working within policies and procedures
making judgements on a case-by-case basis.
- Provide advice on terms and conditions including QEF and Agenda for Change, seeking advice where necessary.
- Work with line managers to problem solve and identify solutions to individual employee situations. The post holder will be required to analyse issues and provide advice on how to progress.
- To analyse sickness absence figures and reasons for absence in specific areas, to identify trends and concerns that can be proactively addressed.
- To think of, develop and drive new initiatives to reduce levels of absence occurring and improve attendance at work. This will include developing new ways of working, releasing stressors at work, solving staff concerns, increasing staff morale etc.
Person Specification
Qualifications
Essential
- CIPD L5 qualified or working towards or demonstrable professional experience.
- Evidence of continued professional development
Experience
Essential
- Previous experience to operational People and OD work (i.e., investigations, 1:1 staff meetings, working with union representatives)
- Previous experience of working in a customer service or administrative environment
- Experience/knowledge of utilising data to achieve success
Desirable
- Experience of working in an NHS environment
- Use of OD interventions/models and theories.
Knowledge
Essential
- Specialist knowledge of HR policies and procedures and associated employment law
- Ability to build effective and trusting business partnering relationships
- Excellent emotional intelligence and interpersonal skills
- Up-to-date knowledge of employment law and case law.
- Strong communication skills to establish good working relationships with leaders, colleagues and external organisations.
- Able to use initiative, multi task and prioritise diverse workload and work to deadlines
- Excellent verbal, numerical and critical reasoning skills
- Planning and organisational skills with a flexible and adaptable approach to meet challenging deadlines, maintaining a positive attitude
- Standard keyboard skills and highly developed IT skills, proficient use of MS Office packages including manipulating data, developing presentations and preparing high standard documents and reports.
- Ability to produce work that is consistently high quality, free from errors and keeps the Group 'safe'.
- Ability to work autonomously on cases and projects.
- Ability to stay calm in potentially emotionally charged environments.
Person Specification
Qualifications
Essential
- CIPD L5 qualified or working towards or demonstrable professional experience.
- Evidence of continued professional development
Experience
Essential
- Previous experience to operational People and OD work (i.e., investigations, 1:1 staff meetings, working with union representatives)
- Previous experience of working in a customer service or administrative environment
- Experience/knowledge of utilising data to achieve success
Desirable
- Experience of working in an NHS environment
- Use of OD interventions/models and theories.
Knowledge
Essential
- Specialist knowledge of HR policies and procedures and associated employment law
- Ability to build effective and trusting business partnering relationships
- Excellent emotional intelligence and interpersonal skills
- Up-to-date knowledge of employment law and case law.
- Strong communication skills to establish good working relationships with leaders, colleagues and external organisations.
- Able to use initiative, multi task and prioritise diverse workload and work to deadlines
- Excellent verbal, numerical and critical reasoning skills
- Planning and organisational skills with a flexible and adaptable approach to meet challenging deadlines, maintaining a positive attitude
- Standard keyboard skills and highly developed IT skills, proficient use of MS Office packages including manipulating data, developing presentations and preparing high standard documents and reports.
- Ability to produce work that is consistently high quality, free from errors and keeps the Group 'safe'.
- Ability to work autonomously on cases and projects.
- Ability to stay calm in potentially emotionally charged environments.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
