Pharmacy Counter Assistant

Job description

Job responsibilities

Job Description - QEF Pharmacy Counter Assistant

Responsibilities

Front Counter

Serving the customer takes priority over every task. Be alert and focused on acknowledging and serving the customer as soon as they approach the counter.

When the customer presents to the counter leave your task, serve the customer and then return to what you were doing.

Answer the Pharmacy Counter telephone and main Dispensary telephone when free and when there are no customers waiting to be served.

Let the Pharmacy Counter /Dispensary telephone ring if you are serving a customer. If you are serving a customer it will be the responsibility of another member of the Pharmacy team to answer the telephone.

If you are dealing with a customer on the telephone it will be the responsibility of another member of the Pharmacy team to serve a customer at the counter.

Answer the back door. Only answer back door if there are no customers at counter and you are not dealing with a customer on the telephone.

Ensure the external door to the Consultation room is kept locked at all times

Selling Medicines to the Public

All sales and advice must be carried out under the supervision of the Responsible Pharmacist.

The Medicines Counter Assistant must use the WWHAM questions whenever possible and appropriate.

The Medicines Counter Assistant must demonstrate a competency and understanding of the legal and ethical standards when selling medicines and providing advice to the public.

Demonstrate competency when providing advice to the public and making appropriate recommendations for the sale of Over the Counter medicines.

Using the Datasym POS Till Register

Demonstrate competency in the use of the till for every type of transactions.

Resolve any issues and maintain accurate records to facilitate the daily reconciliation of the till drawer by the dispensary team.

Cash up the till register on a daily basis using the till reconciliation summary sheet and forward the takings to the Cashier office

Update the OTC and private sales daily total on the QEF KPI recording sheet

Using the TMS Prescription Tracking System

Demonstrate competency in use of the Prescription Tracking system

Resolve any issues with logging on and display

Booking in scripts

Place the prescriptions in the appropriate coloured basket and then pass though the hatch to the dispensary team.

Request for a Prescription

All medicines must be checked and handed out to the patient or representative by a Pharmacist and/or delegated to a member of the dispensary team.

If you are unable to find a dispensed prescription and have looked under the counter and at the back of the Pharmacy put a note with the patients name and date of birth in a clear basket on top of the pile in the hatch area.

Filling Prescriptions

File all completed prescriptions in the appropriate location (including Chemocare prescriptions)

Enter the details of all Private Prescriptions in the Private Prescription book

Waste Returns

Follow the QE Facilities Pharmacy SOP when a customer comes to counter with medication for return and disposal.

Empty the waste contents into the green waste medication returns box and ask the customer if the waste contains any CDs, sharps. Put in consultation room to empty at a convenient time.

Place the waste in the appropriate store waste bin.

Post

Direct post to appropriate member of the Pharmacy team

Open general Pharmacy correspondence and pass to Pharmacy Manager/Pharmacist

Forward Order and Invoices to Procurement Assistant

Forward Private and Confidential Post to Pharmacy Manager

Shop and Counter Products

Ensure the counter stock is always faced up and presentable

Ensure the stock on the shelves is date checked every month

Ensure the shelves are dusted and cleaned on a regular basis

Add shop stock orders to the QEFS ward stock list and inform the Procurement Assistant

Not Collected Medication

Remove all medication and IOU medication dispensed from the front counter shelves if not collected after 7 days and put on back shelf in the dispensary. Check the patients with IOU medication have been contacted.

Regularly sort through the medication on the back shelf and phone patients with medication older than 28 days. Annotate with initials and date contacted. If still not collected after a further 7 days pass to the Responsible Pharmacist who will assess if the stock is appropriate to be returned to stock

Viewpoint Customer Satisfaction Questionnaire

Encourage and direct patients to provide a response on the Viewpoint counter tablet

End of Month

End of month filing of scripts in marked bags using the labels. To be archived in QEF Pharmacy storage.

Training and Development

Undertake the appropriate training and demonstrate competency in all tasks.

Work with Pharmacy Manager to identify your individual training needs and establish a Personal Development Plan.

Person Specification

Qualifications

Essential

• GCSE Qualification or above
• Demonstrate knowledge of laws, standards, and guidelines towards the sale of medication from a GPhC registered pharmacy
• Focused to deliver a high quality of service
• Excellent customer service skills

Desirable

• Ability to remain organised
• Able to communicate with all levels of staff
• Ability to learn on the job
• Hold an appropriate level of IT skills for the role

Experience

Essential

• Experience of working within a pharmaceutical Environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

QE Facilities

Address

Queen Elizabeth Hospital

Old Durham Road, Sherriff Hill

Gateshead

NE9 6SX

Employer's website

https://www.qefacilities.co.uk/ (Opens in a new tab)