Job summary
A developmental opportunity has arisen for a motivated and enthusiastic individual to join the NWLP Quality team as a Band 4 Pathology Quality Support Officer.
This is a substantive role where you will be expected to complete the Level 3 Quality Improvement Apprenticeship. The purpose of the apprenticeship role is to provide an opportunity to develop practical experience and skills whilst working as a member of our team.
You will be responsible for the administration of the incident management and Quality Management systems within NWLP, which will involve the reporting and following up of incidents, administration of Quality management software, preparing reports using quality data and carrying out audits of the quality management system across all sites and Pathology disciplines.
This post will also require your involvement with any administrative tasks required by the quality team including minute taking. Previous experience in quality is not required for this post as full training will be given. We are a multisite organisation and you will work on a two weekly rota covering all 6 sites across NWLP.
Main duties of the job
- To deliver high quality support providing effective, confidential, administrative supporton a day to day basis to the Pathology Quality Team.
- To deputise for the Senior Pathology Quality Support Officer as necessary.
- To monitor Pathology-related incidents reported on NWLP's incident reporting systems.
- To collate reports that enable monitoring of the functioning and effectiveness ofPathology incident and risk management.
- To review the laboratory department conformance with ISO15189 and otheraccreditation and regulatory requirements.
- To plan, carry out and document objective, multi-site internal audits as per the Pathology and Divisional internal audit schedules and procedures.
About us
Benefits include career development, flexible working, staff wellbeing programmes, staff awards and recognition scheme. We also have available benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
NWLP Induction
The NWLP induction will run on the first Monday of each month (provided it does not fall on a bank holiday) and includes laboratory training (for relevant laboratory roles). All new staff must attend the NWLP induction during their first week with NWLP.
For 2025/26, see below the start dates which you will be able to book once you have completed all your pre-employment checks.
Monday 2 February 2026Monday 2 March 2026Monday 13 April 2026Monday 11 May 2026Monday 1 June 2026Monday 6 July 2026Monday 3 August 2026Monday 7 September 2026Monday 5 October 2026Monday 2 November 2026Monday 7 December 2026
Candidates are advised to consider these start dates before agreeing end of service date with their current employer.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education
Essential
- A' Levels or equivalent
- ECDL or proven relevant experience
Desirable
- Educated to degree level / Management qualification
Skills/abilities
Essential
- Able to read and follow written methodologies or protocols.
- Ability to plan ahead and manage large amounts of information
- Able to undertake continuous VDU usage maintaining intense concentration to ensure high standards of accuracy
- Proficient working knowledge of Microsoft Office Programs
Desirable
- Ability to work with a range of multidisciplinary groups
- Experience of using Quality management system software
Experience
Essential
- Experience of working within an NHS or Healthcare setting
- Experience of dealing with conflict and difficult situations
- Knowledge and understanding of good time management
- Experience of filing systems and general clerical duties
Desirable
- Experience of accreditation procedures and standards (e.g. UKAS, EFI, GLP)
- Data retrieval from LIMs system
- Knowledge of regulations relevant to the department.
- Previous pathology laboratory experience
Person Specification
Education
Essential
- A' Levels or equivalent
- ECDL or proven relevant experience
Desirable
- Educated to degree level / Management qualification
Skills/abilities
Essential
- Able to read and follow written methodologies or protocols.
- Ability to plan ahead and manage large amounts of information
- Able to undertake continuous VDU usage maintaining intense concentration to ensure high standards of accuracy
- Proficient working knowledge of Microsoft Office Programs
Desirable
- Ability to work with a range of multidisciplinary groups
- Experience of using Quality management system software
Experience
Essential
- Experience of working within an NHS or Healthcare setting
- Experience of dealing with conflict and difficult situations
- Knowledge and understanding of good time management
- Experience of filing systems and general clerical duties
Desirable
- Experience of accreditation procedures and standards (e.g. UKAS, EFI, GLP)
- Data retrieval from LIMs system
- Knowledge of regulations relevant to the department.
- Previous pathology laboratory experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
