Innovate Healthcare Services

Business Change Implementer

The closing date is 01 December 2025

Job summary

We are looking for two experienced and dedicated Business Change Implementers who can help make change happen across the company. In this role, you'll lead workstreams and projects that bring in new ways of working, improve collaboration, and make sure everything runs smoothly. You'll be hands-on with planning, impact assessments, and making sure changes stick all while keeping the patient experience front and centre.

You'll work with teams to design better processes, support training and testing, and keep everyone engaged along the way. If you enjoy problem-solving, influencing how services work, and helping people adapt to digital solutions, this is a great opportunity to make a real difference across our Trusts and primary care.

This position will require some flexibility around working patterns in order to provide the necessary support to the service. It will include some out of hours working, to include evenings, nights, weekends and bank holidays. Travel across sites will be essential.

Main duties of the job

Assess the change impact and evaluate user readiness by conducting impact analyses, assess change readiness and identify key stakeholders. Identify and manage anticipated resistance utilising recognised change management tools and techniques.

Define and measure success metrics and monitor change progress. Input to, and support with the development and monitoring of benefits realisation plan including identifying metrics to monitor and report to the key stakeholders when needed. Responsible for ensuring accurate and timely reporting of change to the Change Managers with all allocated work packages.

Interviews to take place on 8th December 2025.

About us

As a growing company, Innovate has a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. Innovate has a commitment to develop staff and provide a supportive work life balance.

At Innovate, we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.

Company Benefits

Employee Assistance Programme
Vivup staff benefits platform
Enhanced maternity pay
Generous annual leave package
Flexible working
Access to staff networks
Volunteer leave
Long service recognition scheme
Buy and sell annual leave option

Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.

Date posted

17 November 2025

Pay scheme

Other

Salary

£39,768 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

M9203-25-0042

Job locations

Warwick Hospital

Lakin Road

Warwick

Warwickshire

CV34 5BW

Job description

Job responsibilities

Apply a structured change management methodology to change management activities with key responsibilities for:

Implementing new ways of working, facilitating collaborative working and capacity planning. This will include responsibility for leading on workstreams within projects, and overall leading of other allocated work packages, with support from the Change Managers

Delivery of relevant impact assessments, plans, processes and materials to enable the change i.e. business readiness assessment, change sustainability plans, new processes, benefits realisation plans and tracking.

To have an awareness of benefits realisation management processes, and to develop the business change approach to support this, with support from the Change Manager

Support the implementation of Change plans and monitor progress of plans against success criteria and maintain alignment to business case as relevant.

Note: Scope of plans may include change management, engagement and communications, and benefits plans, benefits profiles, and training plans.

Core responsibility for ensuring that the patient perspective as a key driver in continuous improvement in all aspects of change

Responsible for reporting on delivery of Change Workstreams, project change activities and BAU initiatives to the Change Managers as required.

Influence and design services relating to patient care and patient/workflows, including administrative and operational workflows which have a direct impact on provision of services.

Business Change

Work with the Change Managers to lead on Business Change requirements to the Programmes and Digital Transformation Directorate

Lead on development of Process Maps, Working Instructions (WIs) and other documentation as required for the work package

Support informing the testing and training workstreams in line with agreed processes, with support from the Change Managers where required.

Work within Innovates agreed Change Management methodology, supported by Change Managers in the team

Review of the change delivered, ensuring adjustments are made and that use of the system becomes embedded within usual process.

To support with the identification of data requirements, and the recording and reporting of such data

To deputise for the Change Manager where appropriate

To support other team members with daily work packages, coaching and development Support with the management of any project digital communication channels (e.g. MS Teams)

Strategy

Have an awareness of the long-term strategic planning and alignment relating to the change management programme across both Trusts, primary care and all customers.

Have an awareness of the ICB Integrated Care and Digital Strategies and understand the interdependencies across organisations and digital programmes of work.

Development

Plan and manage change activities within a project, including establishing baselines for change, aligning change to benefits, working closely with change and training teams, and clinical and operational users.

Work with key stakeholders to ensure that there is clear understanding of the problems and commitment to the proposed plans and implementation.

Investigate innovative ways of implementing business change, researching users preferences, and suggesting changes to where possible to meet this.

Take a lead role and influence change in business process reviews with allocated work packages.

Provide liaison and co-ordination between the Innovate teams and the operational users.

Monitor the impact of business change activity and develop an evaluation process in order to amend activity where necessary to improve the service offered.

Participate in post implementation reviews of new Digital systems as appropriate.

Communication and Engagement

Maintain and promote positive working relationships with all stakeholders, internal and external to Innovate and the Trusts

Align protocols, procedures and operational processes with digital solutions.

Resolve any queries or questions and provide guidance in relation to Digital systems in clinical and non-clinical settings.

Effective communication within the management cascade structure

Advise on Digital Equipment required in to encourage effective use of clinical Digital systems.

Lead on the identification and understanding of the benefits of digital solutions for allocated work packages.

Lead on the design and delivery of engagement activities with support from Change Managers

Development of evaluation tools to demonstrate effective engagement activities