Chief Operations Officer

Job description

Job responsibilities

Operational Leadership:

Oversee day-to-day operations of technology service management, infrastructure and back-office services.

Manage and streamline processes to improve service delivery, operational efficiency, and resource utilisation.

Lead, develop, and motivate a high-performing team of technology professionals, delivery managers and services operational staff.

Strategic Planning and Execution:

Collaborate with senior leadership to define and execute long-term strategies for the technology services division.

Align operational objectives with overall business goals and ensure the operational strategy is in line with the companys vision and objectives.

Drive the implementation of new technology initiatives, operational improvements, and cost-reduction measures.

Reduce complexity and risk through standardisation of platforms and technologies

Ensure end user technology is aligned to roles and drives efficient use of our clients investment.

Oracle EPR

Lead on all aspects for delivery of the end user computing environment for Oracle EPR

Participate in EPR project workstream meetings for all areas as required

Work with the EPR Technology team to develop appropriate support models for the single instance Oracle EPR

Service Delivery Management:

Ensure consistent, high-quality delivery of technology services to clients, meeting both contractual obligations and client expectations.

Develop and monitor key performance indicators (KPIs) to assess the performance of the technology services division.

Implement best practices for service delivery, customer satisfaction, and continuous improvement.

Financial Management:

Oversee budgeting, forecasting, and resource allocation for technology services operations.

Develop financial models to measure operational performance and identify areas for cost optimisation.

Ensure the division meets financial goals while maintaining quality and customer satisfaction.

Innovation and Change Management:

Identify and leverage emerging technologies and industry trends to enhance service offerings and improve operational processes.

Lead efforts in change management, ensuring smooth transitions as new technologies, processes, or strategies are implemented.

Promote a culture of innovation within the technology services team, encouraging creative problem-solving and continuous improvement.

Compliance and Risk Management:

Ensure that all technology services comply with industry standards, regulations and best practices.

Maintain current accreditations and identify opportunities for additional industry recognised accreditation.

Develop and implement risk management frameworks to mitigate operational, financial, and cybersecurity risks.

Collaboration and Stakeholder Management:

Communicate operational strategies, performance updates, and issues to the CTO and executive team.

Cultivate strong relationships with key stakeholders, third party suppliers and strategic partners.

Deliver all technical aspects of the Oracle EPR

Review the current departmental structures and revise to suit service needs

Provide an exceptional customer service experience

Proactively develop and implement continual service improvements

Develop and inspire team members through commitment and enthusiasm

Foster and demonstrate an inclusive team culture focused on service excellence and exceptional performance

Manage delegated budgets according to Innovate SFI's guidelines

Person Specification

What we are looking for in our people

Essential

• Extensive experience in technology services operations management, with a significant time spent in a senior leadership role
• Proven track record of managing complex technology operations in a large-scale multi-stakeholder environment
• Strong experience in project management, service delivery and service optimisation.
• Exceptional leadership skills, with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills.
• Solid understanding of technology trends, innovations, and industry best practices.
• Strong financial acumen, with experience in budgeting and cost management.

Employer details

Employer name

Innovate Healthcare Services

Address

Warwick Hospital

Lakin Road

Warwick

Warwickshire

CV34 5BW

Employer's website

https://www.innovatehs.co.uk/ (Opens in a new tab)