Job responsibilities
Apply a structured change management
methodology to change management activities with key responsibilities for:
Implementing
new ways of working within the team, facilitating collaborative working and
capacity planning. This will
include contributing to workstreams within projects, and other allocated work
packages, with support from the Change Managers
Delivery
of relevant impact assessments, plans, processes and materials to enable the
change i.e. business readiness assessment, change sustainability plans, new
processes, an awareness of benefits realisation plans and tracking.
Support
the implementation of Change plans and monitor progress of plans against
success criteria and maintain alignment to business case as relevant.
Note: Scope of plans may include change
management, engagement and communications, and benefits plans, benefits
profiles, and training plans.
To
support training requirements; and provide
Business Change support to other workstreams as required
Core
responsibility for ensuring patient care is considered within change
management plans/activity and that the patient perspective as a key driver
in continuous improvement.
Responsible
for reporting on delivery of Change Workstreams, project change activities
and BAU initiatives to the Change
Managers as required.
Influence
and design services relating to patient care and patient/workflows, including
administrative and operational workflows which have a direct impact on provision
of services.
Business Change
Work with the
Change Managers to lead on Business Change requirements to the Directorate
Lead on
development of Process Maps, Working Instructions (WIs) and other
documentation as required for the work package
Support informing the testing and training
workstreams in line with agreed processes, with support from the Change
Managers where required.
Use negotiating
skills, balancing the requirements in various circumstances, in order to
ensure optimal delivery of benefits for all concerned.
Work within Innovates
agreed Change Management methodology, supported by Change Managers in the
team
Encouraging
and influencing change in order to improve patient centred care.
Review of the
change delivered, ensuring adjustments are made and that use of the system
becomes embedded within usual process.
To support with
the identification of data requirements, and the recording and reporting of
such data
To deputise for
the Change Manager where appropriate
To support with
diary management, meeting organisation and other administrative tasks as
required
Support with the
management of any project digital communication channels (e.g. MS Teams)
Strategy
Have an
awareness of the long-term strategic planning and
alignment relating to the change management programme across both Trusts,
primary care and all customers.
Have
an awareness of the ICB Integrated Care and Digital Strategies and understand
the interdependencies across organisations and digital programmes of work.
Development
Plan
and manage change activities within a project, including establishing
baselines for change, aligning change to benefits, working closely with
change and training teams, and clinical and operational users.
Work
with key stakeholders to ensure that there is clear understanding of the
problems and commitment to the proposed plans and implementation.
Investigate innovative ways of implementing business change,
researching users preferences, and suggesting changes to where possible to
meet this.
Take a lead role and influence change in business process reviews with
allocated work packages.
Provide liaison and co-ordination between the Innovate teams and the
operational users.
Monitor the impact of business change activity and develop an
evaluation process in order to amend activity where necessary to improve the
service offered.
Participate in post implementation reviews of new
Digital systems as appropriate.
Communication and Engagement
Maintain effective communication with all stakeholders, supporting with
Business Change engagement activities with support from the Change Manager
Advise on Digital Equipment required in to encourage effective use of
clinical Digital systems.
Input to the
identification and understanding of the benefits of digital solutions for
allocated work packages, with support from the Change Manager.
Lead on the design
and delivery of engagement activities with support from Change Managers.
Staff Management and Leadership
Take a lead
role in the Business Change Workstream within a project team; also take a
lead role in allocated work packages.
Provide career
development support to Assistant Business Change Implementers and Digital
Support Officer where required.
Lead on the
delivery of the Innovate agreed change management methodology with allocated
work packages.
Work within a
project management framework such as PRINCE2 (as advised by the Project
Management Team).