Job summary
A fantastic opportunity has become available
for an organised and customer-focused administrator to become part of our *award-winning
Information Governance Team.
The successful candidate will be
responsible for providing administrative support relating to all aspects of
Information Governance and the General Data Protection Regulation (GDPR). They
will assist with all Freedom of Information Act 2000, Environmental Information
Regulations 2004 (EIR), and Subject Access Request (SAR) processes.
*Winner
of the Information Governance Team of the Year Award
2024, as awarded by the National Health and Social Care Strategic Information
Governance Network
Main duties of the job
The post holder will be responsible for
providing admin support services to the Access to Information Officers,
Information Governance Management Team, and Data Protection Officer, relating
to all aspects of the Information Governance and the general Data Protection
Regulation (GDPR).
The post holder will be responsible for
providing help and support with the day-to-day tasks of the Access to
Information office.
The
post holder will support the Freedom of Information Act 2000 (FOI),
Environmental Information Regulations 2004 (EIR), and Subject Access Request
(SAR) processes.
About us
As a growing company, Innovate has a range of benefits and
opportunities to enable individuals to grow and experience a range of new
challenges. Innovate has a commitment to develop staff and provide a
supportive work life balance. Innovate is a staff led company, with a
mission to provide the best technology solutions and support to our Trusts.
At Innovate, we recognise the benefits of transferable skills and
a desire to learn. We encourage anyone who is interested in this role to get in
touch, even if you do not meet all stated criteria.
Innovate is able to offer NHS Terms and Conditions for staff currently employed within the NHS or within the last 12 months
Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.
Job description
Job responsibilities
To provide support for Freedom of Information/ Environmental
Information requests from the public, media, commercial and other organisations
including those of a highly complex and sensitive nature.
To support the team in the completion of Subject Access
Requests under the UK GDPR and Access to Health Records Act, including
photocopying and the use of an electronic system.
To deal with telephone calls from the public, solicitors, and
members of staff.
To liaise with key staff across the organisation and its
clients giving appropriate support and disseminating advice and guidance,
enabling all staff to work together in a seamless way developing the
Information Governance Agenda
To support the IG management team in collating and uploading
evidence to underpin compliance with national requirements.
To work autonomously,
prioritising workload by following IG processes and procedures.
Job description
Job responsibilities
To provide support for Freedom of Information/ Environmental
Information requests from the public, media, commercial and other organisations
including those of a highly complex and sensitive nature.
To support the team in the completion of Subject Access
Requests under the UK GDPR and Access to Health Records Act, including
photocopying and the use of an electronic system.
To deal with telephone calls from the public, solicitors, and
members of staff.
To liaise with key staff across the organisation and its
clients giving appropriate support and disseminating advice and guidance,
enabling all staff to work together in a seamless way developing the
Information Governance Agenda
To support the IG management team in collating and uploading
evidence to underpin compliance with national requirements.
To work autonomously,
prioritising workload by following IG processes and procedures.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Business Admin qualification
Experience
Desirable
- Previous experience of administering or working with Freedom of Information requests and subject access requests.
What we are looking for in our people
Essential
- Ability to work effectively under pressure, meet deadlines and prioritise workload in a challenging and demanding environment.
- Ability to make judgments unaided and to work pro-actively.
- Effective interpersonal and communication skills verbally, electronically and in writing.
- Excellent customer care and people management skills
- Efficient, courteous telephone manner.
- Able to work as part of a team
- Interest in personal and professional development
- Professional manner and organised approach
- To work autonomously, prioritising workload by following process and procedures.
- Prolonged periods of photocopying.
Desirable
- Knowledge of Data Protection and Confidentiality
- Previous experience in a healthcare environment
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Business Admin qualification
Experience
Desirable
- Previous experience of administering or working with Freedom of Information requests and subject access requests.
What we are looking for in our people
Essential
- Ability to work effectively under pressure, meet deadlines and prioritise workload in a challenging and demanding environment.
- Ability to make judgments unaided and to work pro-actively.
- Effective interpersonal and communication skills verbally, electronically and in writing.
- Excellent customer care and people management skills
- Efficient, courteous telephone manner.
- Able to work as part of a team
- Interest in personal and professional development
- Professional manner and organised approach
- To work autonomously, prioritising workload by following process and procedures.
- Prolonged periods of photocopying.
Desirable
- Knowledge of Data Protection and Confidentiality
- Previous experience in a healthcare environment