Job summary
We have an exciting opportunity for a Catering & Commercial Manager to join our Facilities Team at CHoICE. This role will support the Facilities Managers in ensuring an effective delivery of Catering Services across all sites serviced by CHoICE.
You will work as a Head of Department across Soft Facilities Services ensuring that there is seamless approach between Facilities and Clinical services. You will be part of the team supporting and managing various departments and functions within the facilities portfolio which include the following:
Operational Support - Portering, Security, Environment & Waste Management, Car parking and Transport
Patient & Retail - Catering, Domestics, Linen, Ward services, Residential Accommodation & Trade Concessions.
The successful candidate will be positive in outlook, possess strong communication skills, and be passionate in achieving high standards in everything they do.
This role plays an essential part in managing the experiences of our patients, with a desire to use your skills and experience to help us continue to deliver and improve the services we provide.
The role offers development opportunities, both professional and leadership. We take great pride in our staff and we believe investing in you is key to our ability to deliver high quality services.
Main duties of the job
Working within the Soft Facilities Management team your role will include:
- Responsibility for all aspects of Catering and Accommodation services
- Organise, lead and motivate teams to ensure that a high standard of quality and customer service is delivered.
- Ensure National targets are met including National Standards of Healthcare Food & Drink & PLACE.
- Actively engage and report on findings from regular audits and other service related performance.
- Manage compliance to service standards including, STS, Premise Assurance Model and ERIC
- Effectively manage budgets.
- Lead on management of recruitment, training, staff attendance, performance and behavioural standards
- Establish and maintain formal communication links with departmental staff and service users and other key colleagues and suppliers
- Ensure all administrative and financial processes are followed.
You will hold a recognised professional degree/diploma or demonstrate experience in Facilities Management.
You will have experience of:
Working in a Food Production Management Setting.
Financial controls, recruitment and training.
Monitoring & auditing of services and analysing data.
Experience of managing staff or a team.
Facilities services are provided 24/7 and, whilst the post holder will predominantly work office hours, there will be a requirement for out of hours working to suit the needs of the service.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). Based at Sunderland Royal Hospital, providing a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ around 650 staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement specialists and pharmacists.
Commitment, Care and Compassion - our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.
We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.
Job description
Job responsibilities
To be responsible for the efficient and effective operation of all food and beveragesservices to wards, retail dining areas and other locations, and the safe and effective
operation of the Central Assembly and Distribution Unit.
To effectively manage Food Network.
To work as a Head of Department across the Soft Facilities Services ensuring that there is
seamless approach with FM services and Clinical services. To be part of the teamsupporting and managing various departments and functions within the facilities portfolio which will include all of the following:
- Operational Support;(Portering, Security, Accommodation, Environment & WasteManagement & General Reception & Admin Car parking and Transport)
- Patient & Retail; (Catering, Domestics, Linen, Ward based services, Residential Accommodation & Trade Concessions)
SEE JOB DESCRIPTION FOR FURTHER DETAILS
Job description
Job responsibilities
To be responsible for the efficient and effective operation of all food and beveragesservices to wards, retail dining areas and other locations, and the safe and effective
operation of the Central Assembly and Distribution Unit.
To effectively manage Food Network.
To work as a Head of Department across the Soft Facilities Services ensuring that there is
seamless approach with FM services and Clinical services. To be part of the teamsupporting and managing various departments and functions within the facilities portfolio which will include all of the following:
- Operational Support;(Portering, Security, Accommodation, Environment & WasteManagement & General Reception & Admin Car parking and Transport)
- Patient & Retail; (Catering, Domestics, Linen, Ward based services, Residential Accommodation & Trade Concessions)
SEE JOB DESCRIPTION FOR FURTHER DETAILS
Person Specification
Experience
Essential
- Must have experience of working in a Food Production Management Setting
- Experience in financial controls, recruitment and training
- Experience of monitoring, auditing and analysing data
- Experience of managing staff or a team
Desirable
- NHS or similar Management experience at a senior level, including strategic planning
- Experience of working in a Health Care setting or similar
Skills and Knowledge
Essential
- Knowledge of a range of work procedures relating to Facilities within a hospital setting or similar
- Knowledge of National Standards of Healthcare Food & Drink
- Working knowledge of Food Hygiene regulations, Health and Safety Policies and Procedures and recognise their importance and take immediate steps to rectify any issues
- Ability to influence and change services to meet the needs of the client Negotiation skills for agreeing contract variations
- Communicative at all levels, possess excellent leadership skills, natural motivator, team player, good listener, act with integrity
- High level of competence in the use of Microsoft Word, Excel and other software packages with the ability to manipulate data and present reports in a range of formats
Desirable
- Understand the function that Facilities Services provide
- An understanding of the philosophy of patient focused care and be proactive with its outcomes
- To liaise with senior members of the nursing teams.
Qualifications
Essential
- Recognised professional degree/diploma or demonstrate experience in Facilities Management
- Food Hygiene to an advanced level
- Catering related qualifications demonstrating a thorough understanding of catering operations
- Class C driving license
Physical Skills
Essential
Person Specification
Experience
Essential
- Must have experience of working in a Food Production Management Setting
- Experience in financial controls, recruitment and training
- Experience of monitoring, auditing and analysing data
- Experience of managing staff or a team
Desirable
- NHS or similar Management experience at a senior level, including strategic planning
- Experience of working in a Health Care setting or similar
Skills and Knowledge
Essential
- Knowledge of a range of work procedures relating to Facilities within a hospital setting or similar
- Knowledge of National Standards of Healthcare Food & Drink
- Working knowledge of Food Hygiene regulations, Health and Safety Policies and Procedures and recognise their importance and take immediate steps to rectify any issues
- Ability to influence and change services to meet the needs of the client Negotiation skills for agreeing contract variations
- Communicative at all levels, possess excellent leadership skills, natural motivator, team player, good listener, act with integrity
- High level of competence in the use of Microsoft Word, Excel and other software packages with the ability to manipulate data and present reports in a range of formats
Desirable
- Understand the function that Facilities Services provide
- An understanding of the philosophy of patient focused care and be proactive with its outcomes
- To liaise with senior members of the nursing teams.
Qualifications
Essential
- Recognised professional degree/diploma or demonstrate experience in Facilities Management
- Food Hygiene to an advanced level
- Catering related qualifications demonstrating a thorough understanding of catering operations
- Class C driving license
Physical Skills
Essential
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
