Job summary
Choice
Facilities Services are seeking a passionate, hardworking & reliable
individual to join our team and fulfil the role of Domestic & Linen Manager-
Training & Compliance.
The post holder
will be responsible for:
Day
to day management of Soft FM staff to provide efficient and effective
Facilities services to all wards and departments within Choice operated sites
and support the delivery of excellent patient care, ensuring the service is
responsive to the demands placed upon it.
Contributing
to the ongoing development, improvement, and delivery of domestic and linen
services.
Overseeing
all aspects of Domestic and Linen service provision, ensuring staff are fully
trained, competent, and equipped to meet customer and service needs.
Monitoring
external nonclinical
service contracts, including Linen Services, Hygiene Services, and Equipment
Maintenance.
Developing
and maintaining robust administrative systems to ensure accurate and timely
recording of ESR data, sickness, appraisals, training, annual leave, and the
supervision of National Standards of Cleanliness audits
Building
a detailed understanding of the service and fostering strong working
relationships with Domestic Services teams and service users to support a
responsive and customerfocused
operation.
Main duties of the job
Developing and implementing procedures to monitor
service performance in line with Service Level Agreements and external
contracts, including Domestic, Linen, and Hotel Services contracts.
Ensuring monitoring data is accurately recorded,
analysed, and reviewed, with appropriate action plans developed and audit
activity completed.
Liaising directly with service users to resolve
service issues and coordinate additional work requirements.
Actively participating in the annual appraisal process
for all departmental staff within their remit.
Managing staff attendance in line with the Choice
Attendance Management Policy, including conducting attendance management
meetings.
Maintaining accurate, uptodate
personnel records for all departmental staff.
Reporting to the Patient Services Manager, Hotel
Service Manager and Head of Facilities on the performance of service providers,
including compliance with the National Standards of Cleanliness in NHS
Hospitals and contractual obligations.
Working to multiple deadlines set by Choice and
departmental requirements.
Demonstrating flexibility by working during the normal
week, evenings, and weekends in line with service needs. Domestic & Linen
Manager (Training & Compliance) is responsible for the delivery of Soft
Facilities services, within agreed service standards.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). We provide a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement and pharmacists.
Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.
We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.
If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE
To monitor operational performance standards within Hotel Services and
provide a mechanism for the measurement of compliance against all legislative
and published guidelines and healthcare standards. To collate credible and
robust information on performance standards for the composition of reports.
The post holder will be responsible for:
Day to day management of Soft FM
staff to provide efficient and effective Facilities services to all wards
and departments within CHoICE operated sites and support the delivery of
excellent patient care, ensuring the service is responsive to the demands
placed upon it.
To contribute to the on-going development and
delivery of all Soft FM services
Manage all aspects required for the delivery of a high-quality
Soft FM, ensuring that all service staff are correctly trained to fulfil their
role, and that the service is in line with customer needs
Monitor the external non-clinical
contracts i.e. Linen contract, Hygiene Services contract and Equipment
Maintenance Contract.
Develop a robust administration system
which records timely accurate information i.e. ESR, sickness, Appraisals,
training and annual leave requests and supervise NSOC audits.
Establish a detailed knowledge of the
service, developing close working relationships with staff in domestic services
and the users of the service.
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE
To monitor operational performance standards within Hotel Services and
provide a mechanism for the measurement of compliance against all legislative
and published guidelines and healthcare standards. To collate credible and
robust information on performance standards for the composition of reports.
The post holder will be responsible for:
Day to day management of Soft FM
staff to provide efficient and effective Facilities services to all wards
and departments within CHoICE operated sites and support the delivery of
excellent patient care, ensuring the service is responsive to the demands
placed upon it.
To contribute to the on-going development and
delivery of all Soft FM services
Manage all aspects required for the delivery of a high-quality
Soft FM, ensuring that all service staff are correctly trained to fulfil their
role, and that the service is in line with customer needs
Monitor the external non-clinical
contracts i.e. Linen contract, Hygiene Services contract and Equipment
Maintenance Contract.
Develop a robust administration system
which records timely accurate information i.e. ESR, sickness, Appraisals,
training and annual leave requests and supervise NSOC audits.
Establish a detailed knowledge of the
service, developing close working relationships with staff in domestic services
and the users of the service.
Person Specification
Qualifications
Essential
- Relevant Degree level qualification or demonstrable equivalent experience.
Desirable
- Basic Food Hygiene Certificate
- A willingness to study for any qualifications deemed appropriate to the post
Other Requirements
Essential
- Prepared to work flexibly to suit the needs of the service.
- Team player with the ability to work on own initiative.
- Ability to solve problems.
- Positive thinker
- Innovative
- Willingness to complete training necessary to fulfil role
Experience
Essential
- Proven experience of managing staff
- Previous NHS Experience
- Experience of dealing with challenging behaviour
- Experience of dealing with confidential or sensitive issues
- Substantial experience of working within a large complex organisation, operating within organisational framework
- Experience in performance monitoring of contracts and auditing processes in Facilities functions (including Domestic & Linen Services)
- Experience in the design and introduction of corrective action plans regarding service provision contracts
Desirable
- Staff development and training
- Project management
- Experience of change
- management, especially in relation to organisational and professional culture
Skills and Knowledge
Essential
- Proven leadership skills with the ability to provide direction.
- Excellent communication and understanding skills in all aspects of team & people management, including supervision and appraisal processes.
- Excellent level of written and spoken English, with demonstrable comprehension skills
- Excellent organisational skills with the ability to prioritise a range of complex tasks & problem solve.
- Ability to work with spreadsheets in Microsoft Excel, to manipulate data and present reports in a range of formats.
- Ability to use Management systems, inputting and extracting data & producing reports
Desirable
- Knowledge of Hospital Support Service functions
- Knowledge of National Standards of Health Care Cleanliness and audit processes.
- Knowledge of risk management processes
Physical Skills
Essential
- Moving and Handling
- Ability to sit at workstations as necessary
- Have a calm disposition especially when under pressure
- Able to relate to and work with senior managers for multidisciplinary teams
- Able to drive
Person Specification
Qualifications
Essential
- Relevant Degree level qualification or demonstrable equivalent experience.
Desirable
- Basic Food Hygiene Certificate
- A willingness to study for any qualifications deemed appropriate to the post
Other Requirements
Essential
- Prepared to work flexibly to suit the needs of the service.
- Team player with the ability to work on own initiative.
- Ability to solve problems.
- Positive thinker
- Innovative
- Willingness to complete training necessary to fulfil role
Experience
Essential
- Proven experience of managing staff
- Previous NHS Experience
- Experience of dealing with challenging behaviour
- Experience of dealing with confidential or sensitive issues
- Substantial experience of working within a large complex organisation, operating within organisational framework
- Experience in performance monitoring of contracts and auditing processes in Facilities functions (including Domestic & Linen Services)
- Experience in the design and introduction of corrective action plans regarding service provision contracts
Desirable
- Staff development and training
- Project management
- Experience of change
- management, especially in relation to organisational and professional culture
Skills and Knowledge
Essential
- Proven leadership skills with the ability to provide direction.
- Excellent communication and understanding skills in all aspects of team & people management, including supervision and appraisal processes.
- Excellent level of written and spoken English, with demonstrable comprehension skills
- Excellent organisational skills with the ability to prioritise a range of complex tasks & problem solve.
- Ability to work with spreadsheets in Microsoft Excel, to manipulate data and present reports in a range of formats.
- Ability to use Management systems, inputting and extracting data & producing reports
Desirable
- Knowledge of Hospital Support Service functions
- Knowledge of National Standards of Health Care Cleanliness and audit processes.
- Knowledge of risk management processes
Physical Skills
Essential
- Moving and Handling
- Ability to sit at workstations as necessary
- Have a calm disposition especially when under pressure
- Able to relate to and work with senior managers for multidisciplinary teams
- Able to drive
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
