Job summary
The role is based in the Revalidation Support Unit which is a professional unit within Health Education and Improvement Wales (HEIW) that aims to support and improve professional standards across Wales. The Unit has responsibility for:
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Medical Appraisal Revalidation System (MARS) - a sophisticated online appraisal platform used by over 7,000 doctors, appraisers, Health Board managers and Medical Directors to facilitate the annual medical appraisal process, and to support doctors and employers in meeting the requirements of revalidation
Main duties of the job
The Appraisal Support Officer will support the planning and delivery of the All-Wales GP Appraisal Process and lead on activities relating to GP compliance with appraisal and revalidation.
The post holder will also be involved in supporting quality management of the GP Appraisal process and develop and maintain effective working relationships with key stakeholders within and outside the organisation, providing support and guidance on national and local policies and processes.
The post holder will also participate in the Medical Appraisal Revalidation System (MARS) Service Desk, acting as first point of contact and providing support to all users including doctors and Health Board staff.
English and/or Welsh speakers are equally welcome to apply
About us
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- compassionate leadership,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- Educated to Diploma level or equivalent acquired through formal training or experience.
- Knowledge of data protection and confidentiality.
Desirable
- Educated to degree level.
- Knowledge of appraisal and revalidation.
- ECDL or equivalent.
Other
Essential
- Willing to travel to locations across Wales throughout the course of their work.
Experience
Essential
- Experience of working in an administrative role including establishing administrative systems and procedures, making improvements where necessary.
- Experience of working in a team, and on own initiative.
- Experience of providing high levels of customer service and support, including user support resources and training.
- Experience of managing workload and allocating tasks in a busy office setting.
Desirable
- Experience of working with HR policies.
- Experience of working with Finance processes.
Skills and Attributes
Essential
- Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding.
- Ability to establish and maintain working relationships with internal and external contacts.
- Excellent IT skills, including standard keyboard skills and proficient in using MS office.
- Able to follow instruction, paying attention to detail.
- Approachable and adaptable
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Person Specification
Qualifications and Knowledge
Essential
- Educated to Diploma level or equivalent acquired through formal training or experience.
- Knowledge of data protection and confidentiality.
Desirable
- Educated to degree level.
- Knowledge of appraisal and revalidation.
- ECDL or equivalent.
Other
Essential
- Willing to travel to locations across Wales throughout the course of their work.
Experience
Essential
- Experience of working in an administrative role including establishing administrative systems and procedures, making improvements where necessary.
- Experience of working in a team, and on own initiative.
- Experience of providing high levels of customer service and support, including user support resources and training.
- Experience of managing workload and allocating tasks in a busy office setting.
Desirable
- Experience of working with HR policies.
- Experience of working with Finance processes.
Skills and Attributes
Essential
- Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding.
- Ability to establish and maintain working relationships with internal and external contacts.
- Excellent IT skills, including standard keyboard skills and proficient in using MS office.
- Able to follow instruction, paying attention to detail.
- Approachable and adaptable
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
