Job summary
An exciting opportunity has arisen to join the HEIW Digital team as Digital Learning Service Manager on a permanent basis.
The successful candidate will provide a key leadership role for HEIW's digital learning function with responsibility for designing and delivering the roadmap for our learning management system and associated technologies. Aligning to the Digital and Data, CPD and Quality strategies, the postholder will have the opportunity to work collaboratively with senior leaders and colleagues to influence and shape the direction of digital learning for HEIW.
The postholder will have excellent skills in relationship building, partnership working and leading teams through transformational change.
Main duties of the job
The Digital Learning Service Manager will lead HEIW's digital learning function and systems. In partnership with senior stakeholders, they will be responsible for prioritising, designing, and delivering the work streams and roadmap for the Y Ty Dysgu learning management system, ensuring robust governance and processes are in place. The successful candidate will:
- Drive and lead a high performing digital learning department and service that delivers a high-quality sustainable service that enables delivery of the HEIW quality strategy.
- Lead and take operational management responsibility of HEIW's learning management system, Y Ty Dysgu, delivering a range of high-profile products and workstreams in collaboration with colleagues and partners.
- Act as the lead specialist / expert on Y Ty Dysgu, ensuring HEIW's digital learning programme supports the ambition of the Digital and Data strategy.
- Lead and inspire the HEIW Digital Learning function through transformational change, demonstrating use of compassionate leadership principles whilst driving continuous improvement activities to meet the evolving needs of the healthcare workforce.
About us
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- compassionate leadership,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications and/or Knowledge
Essential
- Master's Degree or equivalent professional experience
- Evidence of continuing professional development
- Expert knowledge and experience of developing and delivering accessible digital learning services, particularly within the NHS or other public sector environment.
- Awareness of national priorities and drivers for change
Desirable
- Relevant adult teaching qualification, i.e., PGCE, Cert Ed or equivalent
- Project and/or Programme management qualification, PRINCE2, MSP
- Service or product ownership training
- Good knowledge of Microsoft 365 products
- Working knowledge of HTML
- Working knowledge of ITIL
Experience
Essential
- Substantial experience of leading teams to deliver projects on time and to budget
- Effective partnership working with health and care organisations or in the public sector
- Significant experience of successfully delivering change in complex and challenging programme environments, demonstrating use of compassionate leadership principles
Desirable
- Managing supplier contracts, SLAs and MoUs
- Experience of working with Agile methodology
- Experience of complex environments where the parameters of the job are not necessarily clearly defined
Skills and Attributes
Essential
- Tenacious, driven, and enthusiastic to achieve goals and see things through
- Flexible approach to work to meet the needs of the business
- Supportive of others to improve capacity and capability in the team
- Responsive to change and uses initiative to drive improvement
- Excellent organisational judgement and analytical skills to support management of highly complex issues
- Respectful and inclusive approach to all
Desirable
- Welsh Speaker (Level 1) or willingness to work towards
Other
Essential
- Ability to work from site on a regular basis
- Ability to work flexibly to meet the needs of the role
- Ability to travel around Wales and possibly further afield on an occasional basis, including overnight stays, where necessary
Person Specification
Qualifications and/or Knowledge
Essential
- Master's Degree or equivalent professional experience
- Evidence of continuing professional development
- Expert knowledge and experience of developing and delivering accessible digital learning services, particularly within the NHS or other public sector environment.
- Awareness of national priorities and drivers for change
Desirable
- Relevant adult teaching qualification, i.e., PGCE, Cert Ed or equivalent
- Project and/or Programme management qualification, PRINCE2, MSP
- Service or product ownership training
- Good knowledge of Microsoft 365 products
- Working knowledge of HTML
- Working knowledge of ITIL
Experience
Essential
- Substantial experience of leading teams to deliver projects on time and to budget
- Effective partnership working with health and care organisations or in the public sector
- Significant experience of successfully delivering change in complex and challenging programme environments, demonstrating use of compassionate leadership principles
Desirable
- Managing supplier contracts, SLAs and MoUs
- Experience of working with Agile methodology
- Experience of complex environments where the parameters of the job are not necessarily clearly defined
Skills and Attributes
Essential
- Tenacious, driven, and enthusiastic to achieve goals and see things through
- Flexible approach to work to meet the needs of the business
- Supportive of others to improve capacity and capability in the team
- Responsive to change and uses initiative to drive improvement
- Excellent organisational judgement and analytical skills to support management of highly complex issues
- Respectful and inclusive approach to all
Desirable
- Welsh Speaker (Level 1) or willingness to work towards
Other
Essential
- Ability to work from site on a regular basis
- Ability to work flexibly to meet the needs of the role
- Ability to travel around Wales and possibly further afield on an occasional basis, including overnight stays, where necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
