Job summary
We currently have an exciting vacancy for a Student Voice Project Support Officer. The post holder will be a key member of the education commissioning and quality team (EC&Q) and will project manage workstreams in relating to student voice and embedding the duty of quality. This post holder will provide support in the management and development of systems and processes associated with commissioned education and the bursary.
There will be an expectation that the post holder work collaboratively with NWSSP and the Student Awards Service in relation to development and ongoing management of joint systems and processes in relation to the bursary, expenses and extensions to programmes.
Excellent communication skills will be required in this role ensuring that systems and processes are clearly articulated to a range of stakeholders including students and project plans are negotiated and kept on track.
Working to the values and behaviours that underpin the strategic plan, HEIW seeks staff that display creativity and innovation, whilst driving their own performance to provide the very best experience and service to learners.
Main duties of the job
The Project Support Manager will lead on the Student Voice Project within education commissioning programme management and will primarily support on systems and processes in relation to the student journey with a specific focus on the pre-registration bursary programme of work, management of extensions to programmes and placement expenses, embedding the duty of quality into education commissioning and management of escalations arising from the student speaking up safely programme of work.
Autonomously manage elements of the Student Voice Project as delegated.
May be asked to support other projects within Education Commissioning.
Provide administrative and technical support to the Education Commissioning Team Senior Leadership Team.
Formulate, implement and monitor progress of the Student Voice Project to ensure that programme and project work streams are planned, documented and managed effectively to assist in their successful delivery. This will also include responsibility for preparing documentation and tracking project plans and benefits.
Supporting the progress and status of the Student Voice Project and initiatives, including risk management, working closely with relevant managers, as required.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- compassionate leadership,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- oKnowledge of techniques for planning, monitoring and controlling projects.
- oEducated Degree level in a relevant subject or equivalent experience.
Desirable
- oProject management qualification such as Prince 2 or equivalent experience.
Experience
Essential
- oExperience of administering projects and programmes
- oExperience of developing systems and processes to support students and education delivery
- oExperience of dealing with sensitive information
- oExperience of project management
- oExperience of successful team working
Desirable
- oExperience of management and managing successful projects
- oExperience of working within the NHS or other public sector body
Skills and Attributes
Essential
- oDeveloped interpersonal skills with the ability to build relationships at all levels and engage with a range of stakeholders including students.
- oPossess good verbal and written communication skills. Good minute taking and report drafting skills.
- oAbility to work autonomously and equally effective as part of a multi- disciplinary team.
- oAbility to plan elements of projects across different stakeholders.
- oAble to plan and prioritise workload in order to meet deadlines and deal effectively with conflicting priorities.
- oProficient in use of standard IT packages e.g. Microsoft Office with the ability to master new applications.
- oTenacious, driven and enthusiastic to achieve goals and see things through.
- oResponsive to change and using initiative to drive improvement.
Other
Essential
- oFlexible approach to work to meet the needs of the business.
- oAbility to travel around Wales if face to face engagement required.
- oRespectful and inclusive approach to all.
- oWillingness to work together as part of a highly performing team.
Desirable
Person Specification
Qualifications and Knowledge
Essential
- oKnowledge of techniques for planning, monitoring and controlling projects.
- oEducated Degree level in a relevant subject or equivalent experience.
Desirable
- oProject management qualification such as Prince 2 or equivalent experience.
Experience
Essential
- oExperience of administering projects and programmes
- oExperience of developing systems and processes to support students and education delivery
- oExperience of dealing with sensitive information
- oExperience of project management
- oExperience of successful team working
Desirable
- oExperience of management and managing successful projects
- oExperience of working within the NHS or other public sector body
Skills and Attributes
Essential
- oDeveloped interpersonal skills with the ability to build relationships at all levels and engage with a range of stakeholders including students.
- oPossess good verbal and written communication skills. Good minute taking and report drafting skills.
- oAbility to work autonomously and equally effective as part of a multi- disciplinary team.
- oAbility to plan elements of projects across different stakeholders.
- oAble to plan and prioritise workload in order to meet deadlines and deal effectively with conflicting priorities.
- oProficient in use of standard IT packages e.g. Microsoft Office with the ability to master new applications.
- oTenacious, driven and enthusiastic to achieve goals and see things through.
- oResponsive to change and using initiative to drive improvement.
Other
Essential
- oFlexible approach to work to meet the needs of the business.
- oAbility to travel around Wales if face to face engagement required.
- oRespectful and inclusive approach to all.
- oWillingness to work together as part of a highly performing team.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
