Pharmacy Technician Post-Registration Programme Lead

Job responsibilities

Responsible for the delivery of, and day-to-day operation and running of the post registration pharmacy technician training programmes.

The post holder will be the senior point of contact to provide professional advice and guidance on the post registration pharmacy technician training , including processes and procedures to internal and external stakeholders. This may include written communications, delivery of presentations at external meeting and one to one engagement.

You will work closely with internal partners and external stakeholders to build and maintain strong working relationships to ensure the continued success and further development of existing pre-registration training programmes and frameworks, and the development and implementation of new ones.

You will manage a team of office based and mobile (regional) professionals and operational support staff working within the remit of the programme, in planning and coordinating the team to carry out required tasks, projects or programmes of work.

You will have significant autonomy within the role and will be making judgements on multi-stranded issues for which no precedent may exist.

The post holder must have experience of developing and implementing systems of quality improvement in education and has a sound knowledge and understanding of both face to face and virtual education delivery.

Policy, Planning and Service Development

Delegate, organise and prioritise autonomously to ensure the continuous delivery of the post-registration pharmacy technician training programme.

Work closely with a number of key staff, clinicians, and other stakeholders to ensure the delivery of quality outputs on time and in budget.

Budget holder for specific areas of post holders responsibility, identify the budget and resource requirements necessary to achieve the requirements of the role.

Assist in the delivery of the strategic objectives of the organisation.

The individual will lead on Policy development for the recruitment and delivery of the post-registration pharmacy technician training programmes. Their policy work in this area will also influence wider pharmacy and support staff policy work in regard to quality of education and training and work-based learning.

Communications and stakeholder working

Able to communicate highly complex information effectively at all levels.

Organise and facilitate local and national events to a wide range of stakeholders to support the delivery of the programme of work.

Produce a range of qualitative and quantitative reports for internal and external audiences.

Using a range of well-developed interpersonal skills, the post holder will persuade, motivate, influence, inspire and lead others in relation to quality and service delivery of post-registration pharmacy technician training programmes.

To act as HEIWs lead at performance and contract review meetings with external stakeholders and give feedback on performance, which may be of a sensitive or contentious nature.

Use motivational skills to encourage collaborative working across teams within the organisation, in order to improve services where they may be resistance to change.

Represent HEIW on a UK level on matters relating to post-registration pharmacy technician education, training, and development.

Development of Learning and Development

In collaboration with external stakeholders and the Regional Leads, develop Educational Supervisors, Clinical Supervisors, and assessors to be efficient in their role and graded as outstanding in their performance.

Monitor turnaround times for the authentication and assessment of qualifications by external stakeholders.

Use and Maintain databases accurately to record, HEIW data and data from other sources, regarding the assignment of teaching, marking and supervision.

Ensure that all relevant teacher, tutor, educational supervisor, clinical supervisor, and assessor training is in place, delivered, evaluated, monitored, and reviewed, so any service issues or areas requiring improvement can be identified and rectified quickly.

Analytical Skills

Utilise workshop, study day and exit feedback to continually evaluate programme design and content in partnership with external stakeholders.

Support trainees/staff with the analysis and interpretation of data for use in their projects, providing a range of options in how that data can be presented.

Facilitate collaborative working by identifying common areas for improvement across the organisation and throughout Wales in relation to post-registration pharmacy technician education, training, and development.

The postholder will be responsible for undertaking and collating investigations regarding trainee performance and progress. Investigations may relate to aspects such and lack of appropriate progress, unprofessional behaviour, or plagiarism.

They will be required to analyse information on behaviour, attitude, academic progress, and quality of portfolio evidence submitted from a variety of sources including but not limited to Educational Supervisors and external stakeholders. They will determine the outcome and if the individual is suitable to remain on the training programme, in line with regulator guidance and local policy.

They will frequently deal with a conflict of option on aspects such as Investigation outcomes.

To act as HEIWs lead at performance and contract review meetings of Awarding Bodies and external stakeholders and give feedback on performance.

The postholder will be responsible for the allocation of work-based placements.

Leadership and Human Resources

The postholder will actively contribute as a member of the Pharmacy Technician team, attending team meetings and providing update reports as requested and may be asked to perform other duties which are not included above, but which will be consistent with the role.

Day to day management of a team of people responsible for activities within the post-registration pharmacy technician training programmes.

Deputising for the Head of Pharmacy Technician training as required.

Actively lead innovation initiatives within area of responsibility in order to maximise resources and inspire others to achieve efficiency measures. Develop staff, including continuous professional development and promote a culture of excellence and continuous improvement.

Provide a leadership style that is underpinned by strongly held values around equality, diversity, and openness. Responsible for undertaking recruitment, appraisal, personal development, absence management and performance management including progressing any disciplinary or capability issues.

Promote a learning environment that supports innovation and encourages excellence.

Support the development, interpretation and implementation of policies, guidelines, and procedures relevant to service area and ensures team members are aware of policy requirements. Propose changes to policy. Significantly contributes to the development of organisational and national strategies in relation to the post holders specific responsibilities and expertise.

The postholder will be responsible for the allocation of Work based placements and the subsequent training and ongoing support to individuals identified as Educational Supervisors. They will also be responsible for providing the appropriate level of training on the programme to new employees within the Pharmacy Team.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Qualifications and/or Knowledge

Essential

• Registered Pharmacy Professional.
• Evidence of recent and relevant continuing professional development.
• A Master degree or equivalent experience.
• Knowledge of Modern Apprenticeship Frameworks.

Desirable

• IQA qualification
• ILM Level 3 Team leader.

Experience

Essential

• Experience of working with a provider of work-based education.
• Previous and demonstrable experience of leading on quality assurance aspects of work-based learning.
• Experience of successfully managing a team.
• Experience of effective stakeholder working
• Experience of undertaking assessment and internal quality assurance of work-based learning
• Significant experience in their specialist area.
• Experience of working in an educationally focused environment.
• Experience of working within a multidisciplinary environment
• Experience of successfully managing staff and teams.
• Experience of strategic planning, operational planning, policy development and implementation.
• Experience in the design and evaluation of business/ management processes and systems.
• Experience and/or knowledge of audit, evaluation, research and development.
• Communication/Presentation experience.
• Analytical experience.

Desirable

• Effective partnership working with health or care organisations.
• Experience in writing complex reports for a diverse audience including instances whereby interpretation of related policies is required.
• Experience of budget monitoring, financial forecasting and control.

Values

Essential

• Compassionate leader who values mirrors HEIW's values
• Self-motivated and committed to developing self, team members and wider networks.
• Enthusiastic, committed, proactive and innovative.
• Demonstrate respect across whole system.

Other

Essential

• Ability to travel as required to do the job.

Aptitude and Abilities

Essential

• Ability to communicate well and effectively with colleagues and clients.
• Being accurate with good attention to detail in all areas of work.
• Being proactive and with a willingness to learn, help others and take on tasks.
• Having a conscientious and self-disciplined approach to independent working.
• Good interpersonal and negotiation skills, to include analysis of complex facts and situations.
• Experience in preparing reports.
• Ability to prioritise own workload, work under pressure and maintain high standards of work.

Desirable

• Ability to speak Welsh.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).