NHS Wales Shared Services Partnership

Administration Support Officer

The closing date is 25 September 2025

Job summary

THIS POST IS FIXED TERM FOR UPTO 12 MONTHS DUE TO FUNDING

These posts are fixed term for 12 months. This is an excellent opportunity for the successful candidates to be part of the EMIS Migration Practice Reconciliation Programme and to also gain experience in a variety of areas within Professional & Clinical Services. The successful candidates should have a knowledge of working within the NHS and able to build relationships at all levels.

Main duties of the job

We have an exciting opportunity that has arisen within NHS Wales Shared Services Partnership, Professional & Clinical Services. We are looking for individuals who are eager to learn new skills whilst applying attention to detail in a fast-paced environment.

When updating Demographic Patient details a high standard of work is of paramount importance and accuracy in digitally filing documents is required. This role is hybrid working however there is minimal requirement to attend the office. You will be provided with support and equipment to work from home, but an internet/ Wi-Fi connection is essential.

English and/or Welsh speakers are equally welcome to apply

About us

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Date posted

19 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year Per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

043-AC164-0925

Job locations

Cwmbran House

Mamhilad Park Estate

Pontypool

NP4 0XS

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications

Essential

Level 4 qualification in a relevant subject or equivalent experience

Experience

Essential

Experience of working within a demanding/high intensity administrative role

Desirable

Experience of working within the NHS or other public sector body

Skills

Essential

Develop interpersonal Skills with ability to build relationships at all levels
Proficient in the use of standard IT packages e.g. Microsoft office with the ability to master new applications.
Ability to work autonomously and equally effective as part of a team
Able to plan & prioritise workload in order to meet deadlines and deal with conflicting priorities

Desirable

Welsh Speaker Level 1

Person Specification

Qualifications

Essential

Level 4 qualification in a relevant subject or equivalent experience

Experience

Essential

Experience of working within a demanding/high intensity administrative role

Desirable

Experience of working within the NHS or other public sector body

Skills

Essential

Develop interpersonal Skills with ability to build relationships at all levels
Proficient in the use of standard IT packages e.g. Microsoft office with the ability to master new applications.
Ability to work autonomously and equally effective as part of a team
Able to plan & prioritise workload in order to meet deadlines and deal with conflicting priorities

Desirable

Welsh Speaker Level 1

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Cwmbran House

Mamhilad Park Estate

Pontypool

NP4 0XS

Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Cwmbran House

Mamhilad Park Estate

Pontypool

NP4 0XS

Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)