Job summary
We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service.
We will train you on all aspects of the Recruitment process for NHS Wales including how to publish adverts, send offer letters, answer emails and queries and support the Helpdesk.
Good customer service skills are an essential requirement of this role.
Main duties of the job
We have an exciting opportunity that has arisen within NHS Wales Shared Services Partnership, Employment Services department.
We are a dynamic and diverse team who are committed to providing an excellent recruitment service to Health Boards and Trusts across Wales.
We are looking for individuals who are eager to learn and keen to deliver in both performance and customer service.
We provide administrative recruitment support to Health Board managers and applicants using electronic systems as well as providing advice and guidance where needed so good computer, keyboard and communication skills are essential to the role. As a team we share and uphold the organisation's values in all that we do.
If you share our values and feel that you can contribute to our team and the service we provide, regardless of your previous experience or educational background, we would welcome your application.
This is a Hybrid role with the Contractual base being Companies House. There will be a requirement to attend the office a minimum of 1 day week.You will be provided with the support and equipment you will need to be able to work from home, but an internet/WiFi connection is essential.
The ability to speak Welsh is essential for this post.
About us
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.Excellent customer service is something we strive for, for both our internal and external customers.
Offeringa comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visithttps://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Job description
Job responsibilities
This role is being advertised as Welsh Essential. We are seeking a minimum of level 3 skills in speaking and understanding Welsh.
This means a Recruitment Advisor would be able to welcome and greet candidates to pre-employment check appointments, ask and answer questions in Welsh.
You may need to use the occasional English word in conversation at this level, but can hold most of the conversation in Welsh without having to switch entirely to English.
We offer opportunities to our staff to develop confidence in using their existing Welsh skills through courses and confidence building one to one sessions.
Discussions about further developing your Welsh language skills can be held with shortlisted candidates at interview.
We also encourage you to contact us if you would like to have a chat prior to submitting your application.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
This role is being advertised as Welsh Essential. We are seeking a minimum of level 3 skills in speaking and understanding Welsh.
This means a Recruitment Advisor would be able to welcome and greet candidates to pre-employment check appointments, ask and answer questions in Welsh.
You may need to use the occasional English word in conversation at this level, but can hold most of the conversation in Welsh without having to switch entirely to English.
We offer opportunities to our staff to develop confidence in using their existing Welsh skills through courses and confidence building one to one sessions.
Discussions about further developing your Welsh language skills can be held with shortlisted candidates at interview.
We also encourage you to contact us if you would like to have a chat prior to submitting your application.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent educational experience
Desirable
Experience
Essential
- Experience of using a computer and Microsoft office 365
- Customer Service Experience
- Understanding of the importance of maintaining confidentiality
- Experience of a customer focused environment
Desirable
- Understanding of a computerised recruitment package
- Previous Experience in busy office environment
- Experience of working in HR/Training/Recruitment Environment
Skills
Essential
- Good IT skills including ability to use MS Office
- Database skills
- Welsh Speaker
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent educational experience
Desirable
Experience
Essential
- Experience of using a computer and Microsoft office 365
- Customer Service Experience
- Understanding of the importance of maintaining confidentiality
- Experience of a customer focused environment
Desirable
- Understanding of a computerised recruitment package
- Previous Experience in busy office environment
- Experience of working in HR/Training/Recruitment Environment
Skills
Essential
- Good IT skills including ability to use MS Office
- Database skills
- Welsh Speaker
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
