Project Support Officer

NHS Wales Shared Services Partnership

The closing date is 01 May 2025

Job summary

An exciting opportunity has arisen within NWSSP to be part of the smartcard team project. The Smartcard project is part of the EPS Electronic Prescribing Services project delivering smartcards to all Pharmacies & GP Practices in Wales

Main duties of the job

The successful candidate with work within a team of RA agents within NWSSP providing training and support to pharmacies & GP practices in Apply for Care ID and Care identity Management whilst updating relevant trackers and dealing with day-to-day queries. The ability to work in a fast-paced environment whist working within a team environment is essential

About us

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,433 to £26,060 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

043-AC069-0425

Job locations

Cwmbran House

Mamhilad Park Estate

Pontypool

NP4 0XS


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications

Essential

  • Level 4 qualification in a relevant subject or equivalent experience
  • Knowledge of techniques for planning, monitoring, and controlling projects

Experience

Essential

  • Experience of working within a demanding/high intensity administrative role

Desirable

  • Experience of working within the NHS or other public sector body

Skills

Essential

  • Develop interpersonal Skills with ability to build relationships at all levels
  • Proficient in the use of standard IT packages e.g. Microsoft office with the ability to master new applications.
  • Ability to work autonomously and equally effective as part of a team
  • Able to plan & prioritise workload in order to meet deadlines and deal with conflicting priorities

Desirable

  • Welsh Speaker Level 1
Person Specification

Qualifications

Essential

  • Level 4 qualification in a relevant subject or equivalent experience
  • Knowledge of techniques for planning, monitoring, and controlling projects

Experience

Essential

  • Experience of working within a demanding/high intensity administrative role

Desirable

  • Experience of working within the NHS or other public sector body

Skills

Essential

  • Develop interpersonal Skills with ability to build relationships at all levels
  • Proficient in the use of standard IT packages e.g. Microsoft office with the ability to master new applications.
  • Ability to work autonomously and equally effective as part of a team
  • Able to plan & prioritise workload in order to meet deadlines and deal with conflicting priorities

Desirable

  • Welsh Speaker Level 1

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Cwmbran House

Mamhilad Park Estate

Pontypool

NP4 0XS


Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)


Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Cwmbran House

Mamhilad Park Estate

Pontypool

NP4 0XS


Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)


For questions about the job, contact:

Processing & Professional Service Team Manager

Lydia Courtney

Lydia.Courtney@wales.nhs.uk

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,433 to £26,060 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

043-AC069-0425

Job locations

Cwmbran House

Mamhilad Park Estate

Pontypool

NP4 0XS


Supporting documents

Privacy notice

NHS Wales Shared Services Partnership's privacy notice (opens in a new tab)