Service Delivery Project Manager

Job summary

The post holder's primary role will be to provide effective leadership and take overall responsibility for the Service Desk Team and their deliverables including Incident Management, Problem Management and Request Fullfilment for all Systems and Services supported by the Central Team for the Consortium. The team is also the BACS Bureau Service for NHS Wales. Ensuring regularity compliance will be an essential aspect of the role as well as ensuring all Service Desk processes are aligned to ISO20001 best practice processes to support accreditation.

This post is fixed term/secondment for 12 months due to maternity cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Main duties of the job

An exciting opportunity has arisen for a dynamic and motivated individual to join Central Team eBusiness Services to provide maternity cover for the current post holder for 12 months, which is a small specialist division, supporting all health boards/trusts and hosted organisations in Wales on a range of national projects. As part of a busy division you will be responsible for:Service Desk Team Management - Providing effective leadership and take overall responsibility for the Team and their deliverables including Incident Management, Problem Management and Request Fulfillment for all Systems and Services supported.Operational responsibility for Managed Service Providers Support provisions.Project management - The project aspects of the role will require the post holder to take overall responsibility for taking forward a range of developments and projects. You will be educated to degree level or have equivalent experience and have a background working in a structured and disciplined department, . Excellent presentation and communication skills are needed to present data and information in a clear, understandable manner Please ensure you set out how you meet the essential criteria in the application form.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

We have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do. We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. Innovation is built into everything that we do. We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values. We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate 'This is Our NWSSP' our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks. We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.

Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Woodland House

Maes-Y-Coed Road

Cardiff

CF14 4HH

Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)

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Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Woodland House

Maes-Y-Coed Road

Cardiff

CF14 4HH

Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)

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