Job summary
Are you the dynamic and motivated colleague that the Welsh Risk Pool is seeking to support or learning assurance and case reimbursement functions?
The person selected to this role will join a very experienced Welsh Risk Pool Operations and Safety & Learning team and will get involved in a number of very interesting areas of work.
Promoting effective learning from adverse events is a core element of this role and we are seeking an experienced NHS governance practitioner to help support all health bodies in NHS Wale
Main duties of the job
The role will be responsible for supporting the learning assurance and case reimbursement programme
You will assist in the provision of training for practitioners across the complaints handling, redress and claims management and risk management. This will involve technical training and user-level training as required in both face-to-face and virtual settings.
The succesful post holder will also be required to support the review of Learning from Events Reports and Case Management Reports submitted to the WRP. Additionally, the post holder will be responsible for supporting the Learning Advisory Panel, and prepare recommendations on for approval or deferal of the matter by the WRP Committee.
Taking responsibility for coordinating the WRP Assessment programme, the postholder will work with specialist practitioners to plan and execute the programme of reviews of concerns management.
With a strong background in the governance and / or quality sector, you will assist in the design and development of best working practice.
About us
At NHS Wales Shared Services Partnership we have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do.
We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement.Innovation is built into everything that we do.
We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values.
We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate 'This is Our NWSSP' our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks.
We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications & Knowledge
Essential
- Degree in an appropriate discipline equivalent experience
- ECDL qualification or equivalent knowledge of ICT
- Strong knowledge of Claims / Risk Management
- Strong knowledge of healthcare operations in a broad range of clinical settings (e.g. acute, primary care, mental health, paediatrics)
- Registered Clinician (Doctor, Nurse, AHP) OR Risk Management Qualification to Diploma Level OR Health & Safety Qualification to Diploma Level
Desirable
- Legal Qualification
- Teaching / Training Qualification or willingness to complete a suitable programme
Experience / Aptitude and Abilities
Essential
- Experience of working in a concerns management / investigations / quality improvement role in the NHS
- Experience of providing training in a one-to-one setting and to small & large groups
- Well established balanced investigation skills
- Experience of working in an environment under pressure and to strict deadlines
- Analytical skills and the ability to present complex statistical and narrative information
- Communication, negotiation and motivational skills associated with supporting colleagues in other departments and services and delivering information which not be well received
- Ability to effectively organise, prioritising competing tasks
Desirable
- Familiarity with the NHS Wales claims management process
Person Specification
Qualifications & Knowledge
Essential
- Degree in an appropriate discipline equivalent experience
- ECDL qualification or equivalent knowledge of ICT
- Strong knowledge of Claims / Risk Management
- Strong knowledge of healthcare operations in a broad range of clinical settings (e.g. acute, primary care, mental health, paediatrics)
- Registered Clinician (Doctor, Nurse, AHP) OR Risk Management Qualification to Diploma Level OR Health & Safety Qualification to Diploma Level
Desirable
- Legal Qualification
- Teaching / Training Qualification or willingness to complete a suitable programme
Experience / Aptitude and Abilities
Essential
- Experience of working in a concerns management / investigations / quality improvement role in the NHS
- Experience of providing training in a one-to-one setting and to small & large groups
- Well established balanced investigation skills
- Experience of working in an environment under pressure and to strict deadlines
- Analytical skills and the ability to present complex statistical and narrative information
- Communication, negotiation and motivational skills associated with supporting colleagues in other departments and services and delivering information which not be well received
- Ability to effectively organise, prioritising competing tasks
Desirable
- Familiarity with the NHS Wales claims management process
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
