IT Support Technician

Job summary

Digital Health and Care Wales (DHCW) has embarked on a transformative project to reimagine the ground floor of our Cardiff office at Ty Glan-yr-Afon into a state-of-the-art Digital Futures Lounge. This multifunctional space will serve as a hub for digital inclusion, user-centred design, skills development, and collaborative innovation. To support the successful delivery and ongoing operation of this initiative, we are seeking a dynamic and technically adept professional to join our team.

This role will be pivotal in ensuring the seamless integration, support, and optimisation of advanced Audio Visual (AV) technologies across hybrid meeting spaces, collaboration zones, and digital showcase areas. The successful candidate will work closely with cross-functional teams to deliver a user-focused, accessible, and future-ready environment that reflects the ambitions of the Welsh Government's Digital Strategy and DHCW's commitment to inclusive digital transformation.

This role also includes assisting in the development, maintenance and support the relevant systems for the Cardiff locality team in accordance with specifications / operational requirements of NHS Wales.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Support the technical implementation of AV and hybrid meeting technologies across the Digital Futures Lounge and other DHCW facilities, ensuring seamless user experiences.

Collaborate with internal teams, external suppliers, and stakeholders to deliver integrated solutions aligned with DHCW's digital strategy and accessibility standards.

Support the configuration, deployment, and maintenance of meeting room devices, digital signage, and collaboration tools.

Provide hands-on support and troubleshooting for AV systems, ensuring minimal downtime and high availability.

Contribute to the development of user guides, training materials, and onboarding sessions to promote confident use of the space and its technologies.

Monitor system performance and user feedback to drive continuous improvement and innovation.

Support project planning, procurement, and vendor coordination activities as required.

Assist team members to devise solutions for complex issues. Supported Services include (but not limited to):

Microsoft Windows 11 & 10 (Operating System)

Microsoft 365 (Click To Run, Office, Visio, Project)

GP Clinical Systems (Cegedim Visions, EMIS Web, TPP SystmOne)

GP Managed Print Service (Hewlett Packard)

Authentication Services (Azure Directory)

Deployment Services (SCCM, InTune, WSUS)

About us

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.