Job summary
The Head of Performance will be responsible for leading Digital Health and Care Wales's performance management framework to support the delivery of the organisational strategy and transformation programme to enable a successful transition to a product and service delivery operating model.
The post holder will be responsible for ensuring the organisation measures, monitors and manages performance against agreed strategic objectives, targets and standards (national and local) by providing a comprehensive performance management service to the business to enable effective decision making.
The Head of Performance leads the performance team and, more broadly, a community of practice, acting as the key point of contact for organisational performance data insight and coordination across DHCW and externally with key stakeholders such as Welsh Government.
The role will lead on addressing complex performance issues by ensuring effective performance escalation processes and working with Delivery teams to conduct deep dives in areas of performance improvement, as required.
Main duties of the job
The post holder will:
- Lead the delivery of performance reporting requirements for the organisation, including, but not limited to, Welsh Government Joint Executive (JET), Integrated Quality, Performance and Delivery (IQPD), DHCW Board and Sub-Committees, Executive Management Board, Directorate reviews and any others as required.
- Provide expertise to oversee the development and implementation of a performance management toolkit which will support the deployment of a range of enterprise performance management tools and methods across the organisation
- Oversee the design and development of interactive dashboards for key performance data
- Lead the design, development and delivery of the Performance Management Framework for the organisation, in line with agreed national and local standards.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and/or Knowledge
Essential
- Master's degree in an associated professional field, such as Leadership and Management or Business Administration (or equivalent qualification / experience).
- Further evidence of relevant higher-level education and/or training.
- Knowledge gained through practical experience of working at this level, across the range of work procedures and practices
- Evidence of continuous professional development.
Desirable
- FEDIP Leading Practitioner, or equivalent recognised Advanced Professional qualification.
- Qualification in sustainability reporting frameworks and standards (e.g. Integrated Reporting, SASB Standards, IFRS Sustainability, GRI)
- Theoretical and specialist knowledge gained via relevant certification such as: oEnterprise Big Data Analyst (EBDA) oCertified Business Intelligence Professional (CBIP) oChartered Institute of Management Accountants (CIMA) oAgile Management
- Comprehensive knowledge and understanding of the NHS, or other healthcare systems and services, including the political, strategic, and operational environments in which they operate.
Experience
Essential
- Experience of successfully leading and managing a high performing data or performance analytics team, with responsibility for leading the strategic direction of performance analytics and championing the techniques, processes, methods and standards that meet business requirements.
- A successful track record of collecting, analysing, utilising and disseminating high quality data and insight to improve business decision making and influence outcomes to meet strategic objectives.
- Significant experience of developing and using key performance indicators (KPIs) to compile and present actionable insight to enable senior level decision-making,
- Proficient at successfully embedding quality assurance within performance analysis, including Key Performance Indicators (KPIs), Objectives and Key Results (OKRs), goals, user needs and benefits.
- Proficient at building effective relationships with diverse stakeholders at all levels, communicating and disseminating analysis and recommendations effectively and appropriately.
- Familiar with principles, methods, techniques and tools for the preparation and monitoring of budgets to manage costs and ensure cost-effectiveness and value for money.
- Proficient in software that enables the user to capture, create, populate and manipulate data structures and where appropriate unstructured data
- Proficient in principles, methods and techniques for establishing, documenting, and maintaining standards.
- Proficient in methods and techniques associated with planning and monitoring progress of complex digital programmes and projects.
- Proficient in the effective and efficient routine deployment of resources, (including reassessment and reallocation in a dynamic multi-project environment), to achieve optimum results.
- Familiar with methods and techniques for delivering effective and accessible presentations, either face-to-face or online within various contexts and to a variety of audiences.
- Familiar with methods and techniques for running effective meetings and for understanding and influencing the roles played by participants.
Skills and Attributes
Essential
- Delivering outcomes: You gather the skills of a diverse multi-disciplinary team in order to achieve an agreed outcome.
- Logical arguments: You construct a clearly predicated argument with logically consistent conclusions whilst providing robust refutations of counterarguments.
- Negotiation: You negotiate exchanges over multiple poles of interest to achieve a specific result, even when those involved have hidden agendas, while allowing everyone to share multiple viewpoints.
- Written communication: You produce original written material that is accessible, referenced and publishable, including the production of literature reviews.
- Discussing complex ideas: You engage in complex technical debates with other specialists whilst using accessible and accurate language
- Problem sharing: You look to provide multi-disciplinary solutions for maximum adoption throughout the organisation, while respecting pre-agreed boundaries.
- Best practice: You regularly create multi-disciplinary teams to share best practice and ensure that all processes within your area are based on models of "what good looks like".
- Customer solutions: You apply new solutions to customer requirements in order to ensure maximum accuracy and efficiency
Desirable
- Welsh language skills are desirable, level 1 or above, in understanding, speaking, reading and writing in Welsh.
Person Specification
Qualifications and/or Knowledge
Essential
- Master's degree in an associated professional field, such as Leadership and Management or Business Administration (or equivalent qualification / experience).
- Further evidence of relevant higher-level education and/or training.
- Knowledge gained through practical experience of working at this level, across the range of work procedures and practices
- Evidence of continuous professional development.
Desirable
- FEDIP Leading Practitioner, or equivalent recognised Advanced Professional qualification.
- Qualification in sustainability reporting frameworks and standards (e.g. Integrated Reporting, SASB Standards, IFRS Sustainability, GRI)
- Theoretical and specialist knowledge gained via relevant certification such as: oEnterprise Big Data Analyst (EBDA) oCertified Business Intelligence Professional (CBIP) oChartered Institute of Management Accountants (CIMA) oAgile Management
- Comprehensive knowledge and understanding of the NHS, or other healthcare systems and services, including the political, strategic, and operational environments in which they operate.
Experience
Essential
- Experience of successfully leading and managing a high performing data or performance analytics team, with responsibility for leading the strategic direction of performance analytics and championing the techniques, processes, methods and standards that meet business requirements.
- A successful track record of collecting, analysing, utilising and disseminating high quality data and insight to improve business decision making and influence outcomes to meet strategic objectives.
- Significant experience of developing and using key performance indicators (KPIs) to compile and present actionable insight to enable senior level decision-making,
- Proficient at successfully embedding quality assurance within performance analysis, including Key Performance Indicators (KPIs), Objectives and Key Results (OKRs), goals, user needs and benefits.
- Proficient at building effective relationships with diverse stakeholders at all levels, communicating and disseminating analysis and recommendations effectively and appropriately.
- Familiar with principles, methods, techniques and tools for the preparation and monitoring of budgets to manage costs and ensure cost-effectiveness and value for money.
- Proficient in software that enables the user to capture, create, populate and manipulate data structures and where appropriate unstructured data
- Proficient in principles, methods and techniques for establishing, documenting, and maintaining standards.
- Proficient in methods and techniques associated with planning and monitoring progress of complex digital programmes and projects.
- Proficient in the effective and efficient routine deployment of resources, (including reassessment and reallocation in a dynamic multi-project environment), to achieve optimum results.
- Familiar with methods and techniques for delivering effective and accessible presentations, either face-to-face or online within various contexts and to a variety of audiences.
- Familiar with methods and techniques for running effective meetings and for understanding and influencing the roles played by participants.
Skills and Attributes
Essential
- Delivering outcomes: You gather the skills of a diverse multi-disciplinary team in order to achieve an agreed outcome.
- Logical arguments: You construct a clearly predicated argument with logically consistent conclusions whilst providing robust refutations of counterarguments.
- Negotiation: You negotiate exchanges over multiple poles of interest to achieve a specific result, even when those involved have hidden agendas, while allowing everyone to share multiple viewpoints.
- Written communication: You produce original written material that is accessible, referenced and publishable, including the production of literature reviews.
- Discussing complex ideas: You engage in complex technical debates with other specialists whilst using accessible and accurate language
- Problem sharing: You look to provide multi-disciplinary solutions for maximum adoption throughout the organisation, while respecting pre-agreed boundaries.
- Best practice: You regularly create multi-disciplinary teams to share best practice and ensure that all processes within your area are based on models of "what good looks like".
- Customer solutions: You apply new solutions to customer requirements in order to ensure maximum accuracy and efficiency
Desirable
- Welsh language skills are desirable, level 1 or above, in understanding, speaking, reading and writing in Welsh.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
