Job summary
We have a great opportunity for a Service Management Developer, working within the Service Management Team to support the delivery of our objectives through development and deployment of complex support arrangements throughout NHS Wales; including agreements, plans, procedures and measures for specific national clinical and non-clinical IT Services.
The posts will provide exposure to all areas of ITIL and Service Management, including developing skills in auditing against the ISO 20000 standard.The right candidates will be highly literate, have experience of delivering in an IT environment and ideally, have a working knowledge of how information and technology support the delivery of patient services throughout NHS Wales.The candidate must have experience of IT Service Management and be able to describe the disciplines that make up the ITIL framework, and either holding or working towards gaining an ITIL Foundation qualification.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
To develop and implement IT Service Management arrangements for DHCW Services in accordance with the specification and guidance provided by IT Service Management Leads and Principal Service Level Management Specialists and in line with the ITIL Framework.
Ensure that the IT Service Management arrangements are robust and fit for purpose through audit and Continual Service Improvement (CSI).
This post is fixed term until 31/03/25 to meet the needs of the service.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to degree level or equivalent experience.
- Foundation Certificate in IT Service Management (ITIL) or demonstrable IT experience.
Experience
Essential
- Knowledge of current themes in Healthcare in Wales.
- Clear understanding of interrelationships between aspects of complex IT infrastructure and service support requirements.
- Knowledge and understanding of the role and complexities of service management and continuing service improvement
Desirable
- Knowledge of public sector service delivery to different organisations.
Skills and Attributes
Essential
- Strong verbal and written communication skills.
- Ability to analyse complex IT issues to identify solutions to underlying Problems
- Data analysis skills.
- Presentation skills.
- Negotiation and persuasive skills.
- Good interpersonal and diplomatic skills.
- Time management and problem-solving skills.
Desirable
- Interest in relevant application of new technological developments.
- High level of support skills.
- Welsh Speaker (Level 1) or willingness to work towards.
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to degree level or equivalent experience.
- Foundation Certificate in IT Service Management (ITIL) or demonstrable IT experience.
Experience
Essential
- Knowledge of current themes in Healthcare in Wales.
- Clear understanding of interrelationships between aspects of complex IT infrastructure and service support requirements.
- Knowledge and understanding of the role and complexities of service management and continuing service improvement
Desirable
- Knowledge of public sector service delivery to different organisations.
Skills and Attributes
Essential
- Strong verbal and written communication skills.
- Ability to analyse complex IT issues to identify solutions to underlying Problems
- Data analysis skills.
- Presentation skills.
- Negotiation and persuasive skills.
- Good interpersonal and diplomatic skills.
- Time management and problem-solving skills.
Desirable
- Interest in relevant application of new technological developments.
- High level of support skills.
- Welsh Speaker (Level 1) or willingness to work towards.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
