Job summary
We are looking for an experienced, high-performing, and inspiring leader to be the new Deputy Director for Primary Care for Digital Health & Care Wales (DHCW).
DHCWis part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
The Deputy Director for Primary Care is an important senior leadership role in DHCW and across NHS Wales. Operating at a strategic level, it has ownership of ambitious and complex digitally enabled Programmes, Services and Products, which seek to bring together the core systems of many organisations as an enabler of fundamental transformation across the health and social care sector. Its timescales are long-term, requiring vision, tenacity, and flexibility.
Working within the Primary Care and Mental Health directorate, they will establish their credibility with a wide range of stakeholders to manage a complex transformational programme, and effectively engage and collaborate with senior stakeholders internally and externally, including non-clinical and clinical professionals from Local Health Boards, Community Providers, the Welsh Government, and politicians.
Main duties of the job
Delivering the mandated performance targets within the agreed resources, in line with the agreed annual business plan.
Provides expertise in the field of digitally enabled transformational change, using specialist skills for expert analysis and interpretation of highly complex contract documents, drawings, and project management tools.
Provides and receives significant, highly complex, sensitive, and often contentious technical, administrative, financial and specialist information on major and complex schemes, involving communication with project sponsors/directors, executive managers, professional consultants, legal agents, senior clinicians, operational staff, contractors, and suppliers.
Provides strong and supportive leadership to the Primary Care Digital team with a commitment to working in ways that demonstrate our values, and credibility in terms of political and corporate tact, diplomacy, and insight.
Provides direction and oversight across a matrix-management model, ensuring staff have clear and credible support and direction and are delivering in line with plans, supporting the team in the delivery of their role and objectives.
Ensuring arrangements are in place for conflict resolution, arbitration and trouble shooting. Advising, negotiating, and resolving staffing, stakeholder, professional services, and contract disputes.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
- Responsible for the complex service, product, and programme management for Primary Care, and accountable for ensuring that they achieve their investment objectives and benefits.
- Accountable and responsible for the management and control of the Primary Care budget.
- Provides a strong sense of direction and compelling vision to unite all stakeholders and partners during the pre-work and leading to the transition phase of the Target Operating Model implementation.
- Ensure that services and products within Primary Care comply with all relevant legal and statutory legislation and frameworks.
- Act as an ambassador for Primary Care to develop and sell the vision and need for change, working with and developing meaningful relationships with key stakeholders and partners, developing trust and mutual understanding for, and an appreciation of, individual and system wide strategies, challenges, and opportunities, including with key partners in the public services/voluntary sector system in Wales, to deliver sustainable change.
- Undertakes persuasive negotiations, demonstrating diplomacy and change management debating skills to overcome barriers to understanding that can be in an antagonistic atmosphere of proposed major change.
- Manage the performance of core team members and develop respect and credibility through consistency of own behaviour and leadership style.
Job description
Job responsibilities
- Responsible for the complex service, product, and programme management for Primary Care, and accountable for ensuring that they achieve their investment objectives and benefits.
- Accountable and responsible for the management and control of the Primary Care budget.
- Provides a strong sense of direction and compelling vision to unite all stakeholders and partners during the pre-work and leading to the transition phase of the Target Operating Model implementation.
- Ensure that services and products within Primary Care comply with all relevant legal and statutory legislation and frameworks.
- Act as an ambassador for Primary Care to develop and sell the vision and need for change, working with and developing meaningful relationships with key stakeholders and partners, developing trust and mutual understanding for, and an appreciation of, individual and system wide strategies, challenges, and opportunities, including with key partners in the public services/voluntary sector system in Wales, to deliver sustainable change.
- Undertakes persuasive negotiations, demonstrating diplomacy and change management debating skills to overcome barriers to understanding that can be in an antagonistic atmosphere of proposed major change.
- Manage the performance of core team members and develop respect and credibility through consistency of own behaviour and leadership style.
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to Master's degree or equivalent in associated professional field.
- A sound understanding of the public sector, including procurement procedures.
- Detailed knowledge and understanding of complex/ transformational change and of change management theory and processes.
Experience
Essential
- A track record of success in initiating, managing, delivering, and implementing major digitally enabled transformational and change programmes in a complex environment (preferably with knowledge/experience of Primary Care digital products and solutions) - delivering projects on time and within budget and commissioning premises.
- Experience at a senior level of leading and managing a significant number of staff and other resources in the delivery of operational services.
- Excellent negotiator, able to take strategic perspective on issues with a professional approach to managing internal and external relationships with a willingness to listen to and consider their views with a sensitivity to their needs and motivations - establishing strong partnership working but not afraid to turn down requests from project stakeholders, in a way that, as far as possible, does not alienate them from the project.
Skills and Attributes
Essential
- Patient and user-centred with the ability to think and act strategically including formulating and implementing service plans, effective allocation, utilisation, and control of resources; interpreting and handling financial and budget information
- Exceptional financial skills and commercial acumen, with a clear appreciation of each stage of a revenue funded project and of the role of the various parties involved.
- Understanding of the changes required across the health and social care system to deliver sustainable services now and in the future, with an understanding of the structural frameworks which impact on this role and the wider system.
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to Master's degree or equivalent in associated professional field.
- A sound understanding of the public sector, including procurement procedures.
- Detailed knowledge and understanding of complex/ transformational change and of change management theory and processes.
Experience
Essential
- A track record of success in initiating, managing, delivering, and implementing major digitally enabled transformational and change programmes in a complex environment (preferably with knowledge/experience of Primary Care digital products and solutions) - delivering projects on time and within budget and commissioning premises.
- Experience at a senior level of leading and managing a significant number of staff and other resources in the delivery of operational services.
- Excellent negotiator, able to take strategic perspective on issues with a professional approach to managing internal and external relationships with a willingness to listen to and consider their views with a sensitivity to their needs and motivations - establishing strong partnership working but not afraid to turn down requests from project stakeholders, in a way that, as far as possible, does not alienate them from the project.
Skills and Attributes
Essential
- Patient and user-centred with the ability to think and act strategically including formulating and implementing service plans, effective allocation, utilisation, and control of resources; interpreting and handling financial and budget information
- Exceptional financial skills and commercial acumen, with a clear appreciation of each stage of a revenue funded project and of the role of the various parties involved.
- Understanding of the changes required across the health and social care system to deliver sustainable services now and in the future, with an understanding of the structural frameworks which impact on this role and the wider system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
