Job summary
We are recruiting a talented and enthusiastic Senior Infrastructure Engineer (SQL) to join the core NHS Wales National ICT Infrastructure team at Digital Health and Care Wales (DHCW). This role will act as a subject matter expert within the SQL Infrastructure team whilst providing line management to the highly technical engineers within the team. This is a varied and challenging role, and we need a highly motivated, technically minded individual who can operate multiple projects simultaneously, co-ordinate business as usual tasks, whilst being heavily involved in developing, implementing and managing highly complex solutions.
Successful candidates will be:
Highly experienced implementing and managing SQL Server both Standard & Enterprise
Experienced in implementing and managing database HA & DR technologies (AOAG & Mirroring)
Cloud aware with an understanding of SQL Server Platform-as-a-Service (PaaS) solutions
An excellent leader, with the ability to both manage and mentor staff and act as a team player
Succinct at absorbing technical information and providing accurate meaningful performance reports
An excellent communicator (presenting and authoring) to wide audiences
Passionate follower of the ITIL framework, to support policies and processes for service build and delivery
Adapted at negotiating and relationship building with a variety of stakeholders
Main duties of the job
- Manage the deployment and implementation of core Microsoft SQL infrastructure within DHCW.
- Manage and mentor engineers within the SQL Services Infrastructure team.
- Manage ongoing improvements of operational infrastructure services following ITIL Processes
- Develop career pathway and training programme suited for technical progression within the business.
- Responsible for monitoring, alerting, reporting and problem management within the SQL Infrastructure team.
- Maintain, and manage relationships with all associated stakeholders.
- Highlight and help manage open risk within SQL Infrastructure team.
- Alongside colleagues participate in an on-call rota to provide 24x7 cover for services
- Manage creation of appropriate documenting and automating of tasks.
- Develop and produce regular meaningful reports on a variety of operational performance attributes.
- Deputise for the Infrastructure Operational Lead and Head of Operations as required.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and/or Knowledge
Essential
- Masters and / or equivalent skills and experience.
- In depth knowledge of Service Provision standards and their application (ITIL particularly)
Desirable
- Registered with a relevant informatics professional body
- PRINCE2 Project Management Accreditation.
- ITIL certification.
- Understanding of NHS Clinical / Administrative Information and IT requirements.
- Experience of working in an NHS/Healthcare or Public Sector environment.
Experience
Essential
- Significant experience working in Information and IT.
- Senior management level experience
- Experience in leadership and managing teams.
- Experience of influencing stakeholders to attain results.
- Good communication and presentation skills.
- Relational database design experience
Skills and Attributes
Essential
- Availability and capacity management. Manage service components to ensure they meet business needs and performance targets
- Change management. Analyse, assess impact, develop and document change requests. Successfully implement changes based on requests for change.
- Coding and scripting. Demonstrate an awareness of scripting tools and software that are available and currently in use.
- Continual service improvement. Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions
- Incident management. Diagnose and prioritise incidents, investigate their causes, find, recommend and implement resolutions.
- IT infrastructure. Support, design and implement infrastructure technologies and solutions. These include but are not limited to computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions. They also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).
- Ownership and initiative. Own issues, carrying out detailed investigations until the problem has been mitigated or resolved
- Problem management. Initiate and monitor actions to investigate patterns and trends to resolve problems. Effectively consult specialists where required. Determine the appropriate remedy and assist with its implementation. Determine preventative measures
- Technical specialism. Use management system software and tools. Use logical schemata to investigate problems, collect performance statistics and create reports. Carry out the routine configuration, installation and reconfiguration of database and related products. Optimise performance and forecast resource needs.
- Technical understanding. Understand the core technical concepts related to the role and apply them with guidance.
Person Specification
Qualifications and/or Knowledge
Essential
- Masters and / or equivalent skills and experience.
- In depth knowledge of Service Provision standards and their application (ITIL particularly)
Desirable
- Registered with a relevant informatics professional body
- PRINCE2 Project Management Accreditation.
- ITIL certification.
- Understanding of NHS Clinical / Administrative Information and IT requirements.
- Experience of working in an NHS/Healthcare or Public Sector environment.
Experience
Essential
- Significant experience working in Information and IT.
- Senior management level experience
- Experience in leadership and managing teams.
- Experience of influencing stakeholders to attain results.
- Good communication and presentation skills.
- Relational database design experience
Skills and Attributes
Essential
- Availability and capacity management. Manage service components to ensure they meet business needs and performance targets
- Change management. Analyse, assess impact, develop and document change requests. Successfully implement changes based on requests for change.
- Coding and scripting. Demonstrate an awareness of scripting tools and software that are available and currently in use.
- Continual service improvement. Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions
- Incident management. Diagnose and prioritise incidents, investigate their causes, find, recommend and implement resolutions.
- IT infrastructure. Support, design and implement infrastructure technologies and solutions. These include but are not limited to computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions. They also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).
- Ownership and initiative. Own issues, carrying out detailed investigations until the problem has been mitigated or resolved
- Problem management. Initiate and monitor actions to investigate patterns and trends to resolve problems. Effectively consult specialists where required. Determine the appropriate remedy and assist with its implementation. Determine preventative measures
- Technical specialism. Use management system software and tools. Use logical schemata to investigate problems, collect performance statistics and create reports. Carry out the routine configuration, installation and reconfiguration of database and related products. Optimise performance and forecast resource needs.
- Technical understanding. Understand the core technical concepts related to the role and apply them with guidance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
