Job summary
Digital Health and Care Wales (DHCW) seeks a strong technically minded individual that will join a team that manages key areas of infrastructure for NHS Wales. Active Directory, Exchange, DNS, Office 365, Teams, InTune, Teams Voice and Azure Active Directory are a few main service applications you'll be involved with, so in-depth knowledge of some of them would be expected.
Due to an expansion in a critical operational area of the business, Digital Health & Care Wales have exciting opportunities available.
If you would like to contribute to the future of NHS Wales then we would be delighted to hear from you.
Main duties of the job
We are looking to recruitadditional staff members into a varied and challenging environment. We require highly motivated individuals who can operate on multiple projects simultaneously whilst being heavily involved in developing, implementing and managing highly complex solutions.
You must be able to demonstrate exceptional problem-solving skills, while working in a complex and fast-paced environment
As a permanent member of the Identity and Collaborations Services Team, you will have the opportunity develop and maintain relationships with other IT departments and multiple teams across NHS Wales.
Expert skills in at least one of the following technologies, coupled with in-depth knowledge of least two others;
- Microsoft Active Directory / Azure Active Directory
- Microsoft Exchange Server 2013/2016/2019
- Microsoft Exchange Online
- Microsoft O365 suite
- Intune Management experience
- Broad Teams knowledge
- Extensive PowerShell and automation experience
- Office 365 setup, administration and management
- Experience of identity management including Azure AD, ADFS and SSO
- Clear verbal and written communication skills
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
Candidate checklist:
- A good team player.
- Take pride in service stability and availability.
- Educated to degree level or have equivalent experience within an IT infrastructure environment.
- Get satisfaction from fixing a complex issue.
- Want to make a difference in the NHS in Wales.
- Want to get involved with the latest technologies.
- Want to work with the design team to ensure effective implementation and acceptance into the service of new systems.
- Want to work with and provide guidance to other teams within the Welsh NHS.
- Manage and maintain the nationalservices used to provide critical systems to NHS Wales.
- Interested in job security tied to a good salary and pension bundle.
All of the above allow us to deliver better care to those who need it!
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
Candidate checklist:
- A good team player.
- Take pride in service stability and availability.
- Educated to degree level or have equivalent experience within an IT infrastructure environment.
- Get satisfaction from fixing a complex issue.
- Want to make a difference in the NHS in Wales.
- Want to get involved with the latest technologies.
- Want to work with the design team to ensure effective implementation and acceptance into the service of new systems.
- Want to work with and provide guidance to other teams within the Welsh NHS.
- Manage and maintain the nationalservices used to provide critical systems to NHS Wales.
- Interested in job security tied to a good salary and pension bundle.
All of the above allow us to deliver better care to those who need it!
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience in this area.
- Commitment to continuing professional development for self.
- Foundation Certificate in IT Service Management (ITIL) or demonstrable equivalent experience.
- Good general knowledge of common hardware and software applications.
- Understanding of inter-relationships between aspects of IT infrastructure and service support requirements.
- In-depth knowledge of two or more of the following technologies o Microsoft Active Directory / Microsoft Azure Active Directory o Microsoft Exchange 2016 / 2019 o Microsoft Office 365 o Telephony Service Plus one or more of the following supporting application technologies o Authentication solutions o Anti-virus solutions o Email routing technologies o PKI Certificate services o DNS o Network Policy Service (NPS)s
Desirable
- Registered with a relevant professional body
- PRINCE2 foundation or demonstrable equivalent experience.
- Knowledge of any of the following: o LDAP o Scripting o Security procedures and best practice.
- Knowledge of NHS Wales organisations & ITIL strategy
- Knowledge and understanding of the role of DHCW.
- Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security.
Experience
Essential
- Experience of working in a technical support role and proven experience in the development and support of IT systems.
Desirable
- Experience of taking a lead role in developing and implementing IT systems and services.
Skills and Attributes
Essential
- Good communication and problem solving skills.
- Ability to learn new technologies with minimum supervision.
- Ability to analyse and resolve complex IT issues.
- Able to communicate complex ideas to non-technical staff.
- Requirement to participate in an on-call rota
Desirable
- Welsh Speaker (Level 3) or willingness to work towards
Person Specification
Qualifications and/or Knowledge
Essential
- Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience in this area.
- Commitment to continuing professional development for self.
- Foundation Certificate in IT Service Management (ITIL) or demonstrable equivalent experience.
- Good general knowledge of common hardware and software applications.
- Understanding of inter-relationships between aspects of IT infrastructure and service support requirements.
- In-depth knowledge of two or more of the following technologies o Microsoft Active Directory / Microsoft Azure Active Directory o Microsoft Exchange 2016 / 2019 o Microsoft Office 365 o Telephony Service Plus one or more of the following supporting application technologies o Authentication solutions o Anti-virus solutions o Email routing technologies o PKI Certificate services o DNS o Network Policy Service (NPS)s
Desirable
- Registered with a relevant professional body
- PRINCE2 foundation or demonstrable equivalent experience.
- Knowledge of any of the following: o LDAP o Scripting o Security procedures and best practice.
- Knowledge of NHS Wales organisations & ITIL strategy
- Knowledge and understanding of the role of DHCW.
- Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security.
Experience
Essential
- Experience of working in a technical support role and proven experience in the development and support of IT systems.
Desirable
- Experience of taking a lead role in developing and implementing IT systems and services.
Skills and Attributes
Essential
- Good communication and problem solving skills.
- Ability to learn new technologies with minimum supervision.
- Ability to analyse and resolve complex IT issues.
- Able to communicate complex ideas to non-technical staff.
- Requirement to participate in an on-call rota
Desirable
- Welsh Speaker (Level 3) or willingness to work towards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
