Senior Product Specialist

Job summary

Would you like to make a real difference to the lives of 3.1 million people?

This is your chance to make a real difference to the lives of millions through the development and deployment of ground-breaking health and care solutions across Wales.

We have an exciting opportunity for a Senior Product Specialist (Operations) to support the Digital Services for Patients and the Public (DSPP) programme to develop and support the next generation of health and care digital services in Wales, including the NHS Wales App.

The NHS Wales app will be a user-facing solution that will connect patients and the public to Welsh health and care services and be accessible to anyone living in Wales to proactively manage their health and access to trusted information on health, care and wellbeing services.

The DSPP programme will also develop the technology for suppliers and practitioners across health and care services in Wales to deploy digital services in a joined-up, safe and secure way, opening-up NHS Wales for future innovations in health and care digital services.

Members of the public will work with our team, alongside medical and care practitioners, to co-produce this technology and ensure the needs of our community are met.

Main duties of the job

What will you be doing?

You will be responsible for the product operations and support functions and its interaction within other functional areas of the product such as platform and development. Your will:

Provide technical leadership and advocate best practices within the team across the functional area.

Ensure the infrastructure and application components are managed efficiently and robust security controls and monitoring solutions have been implemented.

Ensures the team manages incidents, problems, changes and releases including escalations as per ITIL guidelines.

Manages the support function, ensuring effective deployment of skills and resources to ensure all service levels and client requirements are met or exceeded.

Responsible for establishing, operating and ensuring adherence to business and service management process and procedures.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.

DHCW offers opportunities for career growth and professional development. We will work with you and help you develop your career. We offer opportunities to pursue further academic qualifications, up to PhD level. Our benefits include:

• Automatic membership of the NHS pension scheme
• 28 days paid leave plus bank holidays

• Blue Light Card membership - access to NHS discounts including high street, gyms, restaurants, insurance, cars, holidays etc.
• Flexible working, including options to work from home
• Employee Assistance Programme - confidential information and counselling support service available 24/7
• Cycle 2 Work scheme
• Car lease and home electronics salary sacrifice schemes

Join our game changing, life-saving team and start making a real difference to health and care services in Wales.