Job summary
Poised between Primary and Secondary Care, the Primary Care Gateway Services team in Digital Health & Care Wales (DHCW) play a vital role in ensuring reliable, safe communications between the two domains:
Referrals for treatment or investigation are taken from the GP systems in their Practices and transmitted to local hospitals for prioritisation and scheduling of appointments. Updates are fed back to the Practice, allowing the patient's electronic record to be kept up to date. Details on medications can also be shared between GP Practice and hospital as required, to ensure consistent safe care.
Similarly, the GP Practice can request diagnostic tests (such as blood tests) electronically, and transmitted to the hospital laboratories, allowing linking to the specimens via barcodes, saving time and reducing potential errors. Once complete, the test result is returned to the Practice for incorporation into the patient's electronic record.
We are looking for 2 Senior Support & Business Analyst to support the delivery of these services as well as playing a key role in the support of the future service expansions.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
Main duties of the job
- Provide operational and technical support for the services and manage medium to high level requests and incidents.
- Provide guidance and technical advice to end users, colleagues, and other NHS staff at senior levels
- Monitor system health daily and resolve underlying application issues
- Provide business support for application development and infrastructure upgrades
- Manage medium to high priority changes and deploy major software releases
- Present to steer groups and change authorisation boards
- Support and mentor junior members of the team
- Provide information analysis and reports to key stakeholders
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- Degree in information and IT related subject or equivalent qualifications and experience
- ITIL V3 Practitioner or equivalent knowledge and experience
Desirable
- ISEB Certificate in Business Analysis Essentials
Experience
Essential
- Significant experience in Information and IT Service delivery and support
- Proven experience in the analysis, design and support of Information and IT systems
- Excellent understanding of translating business requirements into specialist functional specifications for IT systems
Desirable
- Experience of taking lead role in system design projects
- Experience of working in and NHS, Healthcare or Public Sector environment
- Understanding of NHS Clinical/administrative Information and IT requirements
Aptitude and Abilities
Essential
- Ability to communicate with staff up to a senior level on complex business or clinical processes
- Ability to learn new technologies and IT systems quickly through specialist training courses and self-study
- Ability to train, mentor and professionally supervise junior analyst staff
- Excellent understanding of Problem, Change and Release Management
- Ability to analyse and resolve complex IT issues
- Excellent relational database design skills and SQL
Desirable
Person Specification
Qualifications and/or Knowledge
Essential
- Degree in information and IT related subject or equivalent qualifications and experience
- ITIL V3 Practitioner or equivalent knowledge and experience
Desirable
- ISEB Certificate in Business Analysis Essentials
Experience
Essential
- Significant experience in Information and IT Service delivery and support
- Proven experience in the analysis, design and support of Information and IT systems
- Excellent understanding of translating business requirements into specialist functional specifications for IT systems
Desirable
- Experience of taking lead role in system design projects
- Experience of working in and NHS, Healthcare or Public Sector environment
- Understanding of NHS Clinical/administrative Information and IT requirements
Aptitude and Abilities
Essential
- Ability to communicate with staff up to a senior level on complex business or clinical processes
- Ability to learn new technologies and IT systems quickly through specialist training courses and self-study
- Ability to train, mentor and professionally supervise junior analyst staff
- Excellent understanding of Problem, Change and Release Management
- Ability to analyse and resolve complex IT issues
- Excellent relational database design skills and SQL
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
