Job summary
This is your chance to make a real difference to the staff across NHS Wales through the continued development and deployment for the Welsh Patient Administration System (WelshPAS).
This is an opportunity for a passionate Business Change Facilitator (eLearning & engagement) to join our team to role model digital ways of working and embrace the NHS values as we support the upgrades and deployment of WelshPAS to end users. In the future this will take the form of a WelshPAS app, and a re-development into a web-based system.
You will role model a patient first culture by providing expertise in change management strategies and planning to maximise adoption and minimise resistance. You will focus on the people side of change, including changes to systems and technology, business processes, and organisation structures. You will take the initiative, working autonomously to maintain constructive relationships with all stakeholders, understanding training needs to develop concise and engaging training/eLearning (using Camtasia, Articulate StoryLine and M365/Adobe), while adapting training approaches as appropriate.
This is a National Wales role and will require travelling to multiple sites across Wales.
Main duties of the job
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- Evidence of business change knowledge and experience.
- IT Degree or equivalent experience.
- Proficient in the technical development of eLearning, graphic design, and web content.
- Extensive Microsoft Office knowledge.
Desirable
- Knowledge of HTML and coding using languages such as JavaScript.
- Change Management Qualification eg APMG Change Management Practitioner or BCS
- Project Management Qualification e.g. PRINCE2.
Experience
Essential
- Business change experience.
- Experience of delivering IT or web training in the workplace.
- Experience of project implementation including process analysis and mapping.
- Experience / understanding of NHS patient based information, pathways and protocols.
- Experience of using computer systems to an advanced level.
- Experience of developing course material and other related documentation to support business change.
- Ability to work autonomously managing own work load.
- Extensive knowledge of healthcare delivery within the NHS.
- Competent in the use of desktop applications
- Ability to influence decision making and working practice / procedures.
- Good understanding of data protection, information governance and confidentiality.
- Ability to write clearly and appropriately for a particular purpose or target group.
- Good presentation skills using a variety of resources.
- Excellent interpersonal, communication and facilitation skills.
- Ability to process information logically.
- Ability to impart information in a clear and convincing way.
- Ability to discuss and explain complex issues to non-specialist staff.
- Ability to prioritise work appropriately and manage a changing work load demonstrating an organised approach and an ability to meet deadlines.
- Ability to train individuals and groups of staff.
- Understanding of Change Management Process.
- Ability to monitor, evaluate and influence change
Desirable
- Detailed knowledge of essential IT software required for the development of eLearning, mobile and other technology based solutions (such as Articulate, HTML5 and other software as it becomes available).
- Detailed Support System knowledge (e.g. ESR NLMS).
- Experience in NHS Patient Administration Systems
- Experienced negotiating skills for use in conflicting circumstances.
Aptitude and Abilities
Essential
- Act professionally and according to the relevant codes of conduct.
- Self-motivation and ability to motivate others.
- Excellent organisational skills.
- Positive approach to problem solving and good analytical skills.
- Able to work both independently and as a team member.
- Able to communicate with all levels of Trust staff as an Ambassador for change.
- Able to work flexibly.
Desirable
- Ability to speak Welsh level 1
Person Specification
Qualifications and/or Knowledge
Essential
- Evidence of business change knowledge and experience.
- IT Degree or equivalent experience.
- Proficient in the technical development of eLearning, graphic design, and web content.
- Extensive Microsoft Office knowledge.
Desirable
- Knowledge of HTML and coding using languages such as JavaScript.
- Change Management Qualification eg APMG Change Management Practitioner or BCS
- Project Management Qualification e.g. PRINCE2.
Experience
Essential
- Business change experience.
- Experience of delivering IT or web training in the workplace.
- Experience of project implementation including process analysis and mapping.
- Experience / understanding of NHS patient based information, pathways and protocols.
- Experience of using computer systems to an advanced level.
- Experience of developing course material and other related documentation to support business change.
- Ability to work autonomously managing own work load.
- Extensive knowledge of healthcare delivery within the NHS.
- Competent in the use of desktop applications
- Ability to influence decision making and working practice / procedures.
- Good understanding of data protection, information governance and confidentiality.
- Ability to write clearly and appropriately for a particular purpose or target group.
- Good presentation skills using a variety of resources.
- Excellent interpersonal, communication and facilitation skills.
- Ability to process information logically.
- Ability to impart information in a clear and convincing way.
- Ability to discuss and explain complex issues to non-specialist staff.
- Ability to prioritise work appropriately and manage a changing work load demonstrating an organised approach and an ability to meet deadlines.
- Ability to train individuals and groups of staff.
- Understanding of Change Management Process.
- Ability to monitor, evaluate and influence change
Desirable
- Detailed knowledge of essential IT software required for the development of eLearning, mobile and other technology based solutions (such as Articulate, HTML5 and other software as it becomes available).
- Detailed Support System knowledge (e.g. ESR NLMS).
- Experience in NHS Patient Administration Systems
- Experienced negotiating skills for use in conflicting circumstances.
Aptitude and Abilities
Essential
- Act professionally and according to the relevant codes of conduct.
- Self-motivation and ability to motivate others.
- Excellent organisational skills.
- Positive approach to problem solving and good analytical skills.
- Able to work both independently and as a team member.
- Able to communicate with all levels of Trust staff as an Ambassador for change.
- Able to work flexibly.
Desirable
- Ability to speak Welsh level 1
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
